Qureos Mentor

PRYPCO

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 Role Overview
 
 
 PRYPCO is seeking a confident, consultative, and service-oriented
 
 Mortgage Concierge/Telecaller (Arabic Speaker)
 
 to serve as the first point of contact for prospective mortgage clients. You will guide high-intent leads through the early stages of their financing journey &mdash; qualifying, informing, and coordinating with care.
 
 
 This role is more than telecalling &mdash; its about building trust, creating structure, and ensuring a seamless handover to Mortgage Advisors. Youll be part of a fast-paced team delivering premium experiences from the very first conversation.
 
 
 Key Responsibilities
 
 
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 Initiate outbound calls to leads generated via digital campaigns, referrals, or real estate partners.
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 Engage clients in structured conversations (in Arabic and English) to understand their property and financing needs.
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 Guide customers through the initial steps of the mortgage process with clarity and care.
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 Collect key eligibility details such as employment, income, and property preference to prepare them for consultation with Mortgage Advisors.
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 Maintain accurate records in Salesforce, ensuring every lead is properly tracked and followed up on.
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 Coordinate with internal teams to ensure the clients experience remains smooth and informed throughout.
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 Proactively follow up with interested customers, manage timelines, and ensure next steps are never missed.
 
 
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 What Were Looking For
 
 
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 Native or fluent Arabic speaker with strong English communication skills.
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 2-4 years of experience in customer-facing roles &mdash; ideally in financial services, real estate, or a premium client interaction setting.
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 Strong interpersonal skills with the ability to engage professionally and build rapport over the phone.
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 Ability to manage structured conversations and navigate complex customer needs with confidence.
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 Familiarity with Salesforce or similar CRM tools preferred.
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 Organized, responsible, and committed to providing an exceptional client experience.
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Customer Service Executive

Join PRYPCO and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PRYPCO

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Customer Service Executive