Operations Assistant

About The Role

We are seeking a highly organised and proactive Operations Assistant to provide essential support to our operations team. This role is ideal for someone who thrives in a fast-paced environment is confident working with data and systems and is comfortable travelling between locations when required.

The successful candidate will be detail-oriented, self-motivated and capable of managing a varied workload with minimal supervision.

Key Responsibilities

Administrative Support

• Provide day-to-day administrative support to the operations team and management.
• Manage correspondence and prepare documents, reports and presentations.
• Maintain organised filing systems both digital and physical.
• Handle incoming enquiries and direct them to the appropriate team members.
  
  

Data & Systems Management

• Create, update, and maintain Excel spreadsheets, trackers and databases.
• Produce regular operational reports and performance dashboards using Excel.
• Accurately perform data entry, validation and reconciliation tasks.
• Use advanced Excel functions, including VLOOKUPs, pivot tables and formulas to analyse and present data.
• Support the implementation, maintenance and improvement of internal systems and tools.
  
  

Operations Coordination

• Liaise with vendors, suppliers and internal departments to ensure smooth day-to-day operations.
• Support logistics coordination, including medical scheduling and updating customers on the status of their applications where required.
• Assist with operational projects and ad hoc tasks as directed by management.
  
  

Requirements

Essential

• Proven experience in an administrative, coordination or operations support role.
• Strong proficiency in Microsoft Excel, including formulas, pivot tables, data formatting, and VLOOKUPs.
• Excellent organisational skills and strong attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong written and verbal communication skills.
• Valid driver's licence and access to a reliable personal vehicle.
  
  

Desirable

• Experience using CRM, operations or project management software (e.g. Salesforce).
• Experience working in a facilities management, logistics or field operations environment.
• Knowledge of basic financial administration, including purchase orders and invoicing.
  
  

Skills & Personal Attributes

• Self-motivated with the ability to take initiative and see tasks through to completion.
• Positive team player with a proactive, can-do attitude.
• Professional and discreet when handling sensitive or confidential information.
• Adaptable and comfortable working in a changing environment.
• Reliable, punctual and dependable.
  
  

What We Offer

• Competitive salary commensurate with experience.
• Mileage reimbursement for work-related travel.
• Opportunities for career growth and professional development.
• Collaborative and supportive team environment.