Qureos Mentor

PTCL.Official

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 &middot; Be Resilient
 
 
 &middot; Think Big
 
 
 &middot; Win Every Battle
 
 
 &middot; Value Success.
 
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 The position is responsible to maintain KPIs (MTTR, MTTP, CHI, Installation Quality), achieve conversion Targets to increase FF base, and complaints reduction (registration, repeated, denied complaints) by addressing core issues.
 
 
 
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Ensure timely execution of maintenance projects to improve operational KPIs (Copper/FF network).
 </li>
 <li>
 Achieve quality installations while adhering to SLAs and zero pendency.
 </li>
 <li>
 Identify and implement Preventive Maintenance for Copper/FF networks to enhance customer experience.
 </li>
 <li>
 Maintain accurate mapping of Copper/FF network infrastructure.
 </li>
 <li>
 Promote HSE compliance to reduce accidents/injuries among field workers and vendors.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification:
 
 
 
 
 
 <ul>
 <li>
 BS/ BE (Electrical/Telecom) / MS(Telecom Engineering) from HEC Recognized University
 </li>
 </ul>
 
 
 
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
 
</div>

Manager Customer Operations

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the natural champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big,
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 Executive Customer Operations position is essential for business growth in Naseer Abad, Warah Wagan, Lalu raunk, Badah, Dokri, Bakrani &amp; Gerelo spanning approximate 80 km distance having 07 RLUs, 1 MSAG &amp; USF OLTs for deployment FF connections. It is required to maintain service KPIs, service provisioning standards and better customer experience in the area through network rehabilitation and efficient utilization of available resources.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Ensure the achievement of daily, weekly and monthly assigned operational KPIs.
 </li>
 <li>
 Timely deployment of the daily generated Sale orders deployment at customer premises on the same day to maintain the MTTP.
 </li>
 <li>
 Field visits to check the deployments as per quality standard, MSAGs, DCs, DPs &amp; FATs conditions and Rehab Work.
 </li>
 <li>
 Timely Resolution of snags highlighted by Quality team.
 </li>
 <li>
 Timely submission of reports required from Regional and Zonal coordination teams.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 <ul>
 <li>
 B.E (Electrical/ Electronics/ Telecommunication)
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 2 to 3 years of relevant experience.
 </li>
 </ul>
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
</div>

Executive Customer Operations

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 Executive Customer Ops will support the Manager Customer Operations in achieving deployment and service performance targets, ensuring operational excellence, service quality, and customer satisfaction across Copper and Fiber (FF) networks.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Support to Manager Customer Operations to Achieve Deployment target of FBB/FF Migration.
 </li>
 <li>
 To ensure 100% deployment with in define MTTP/QoS.
 </li>
 <li>
 To Ensure 100% achievement of Service KPIs Target( SR/WC, Repeat, Denial, MTTR) in Copper and FF.
 </li>
 <li>
 To ensure HSE Policy implementation in True spirit.
 </li>
 <li>
 Support to Manager Customer Operations for enhancement of Customer Happiness Index.
 </li>
 <li>
 Assist in planning of network optimization and rehabilitation to ensure customer retention.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 <ul>
 <li>
 BS Electrical Engg./Telecom Engg/ BSCS/BSIT, (4 Year) from HEC recognise university.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Technical Competencies:
 
 
 
 
 
 <ul>
 <li>
 Business Acumen
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Service Standard Implementation
 </li>
 </ul>
 
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
</div>

Executive Customer Ops Mustafa Town

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 The position is responsible for ensuring timely, accurate, and standardized regional procurement reporting by consolidating and analyzing data, tracking KPIs, monitoring PR-to-PO cycle times, savings, and compliance. It also supports forecasting and management reviews to strengthen governance and enable informed decision-making.
 
 
 
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Support compliance and governance by managing and updating SLAs, ensuring adherence to procurement standards, mitigating risks, and driving continuous process improvements within Regional Procurement.
 </li>
 <li>
 Maintain and manage a centralized procurement dashboard to track key metrics and provide actionable insights for informed and proactive decision-making.
 </li>
 <li>
 Conduct regular data analysis to identify trends, risks, and improvement opportunities, and deliver consolidated weekly and monthly performance reports with strategic recommendations.
 </li>
 <li>
 Coordinate with the ERP team to facilitate and implement approved SAP system enhancements effectively and within timelines.
 </li>
 <li>
 Evaluate regional procurement processes and systems, recommend and track improvements, and support the implementation of process optimization initiatives.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 
 Professional Degree in Business Administration/Finance or Supply Chain Management from recognized institute.
 
 
 Possess strong knowledge of supply chain processes and systems, including Procure-to-Pay, contract administration, warehousing, and logistics.
 
 
 
 
 
 
 Technical Competenices
 
 
 
 
 
 <ul>
 <li>
 Microsoft Office
 </li>
 <li>
 ERP SAP Hanna
 </li>
 <li>
 SAP Reporting
 </li>
 <li>
 Vendors Management
 </li>
 <li>
 Analytical Skills
 </li>
 </ul>
 
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
</div>

Executive Reporting & Analytics

Join PTCL.Official and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PTCL.Official

About Company

Manager Customer Operations

Executive Customer Operations

Executive Customer Ops Mustafa Town

Executive Reporting & Analytics