Qureos Mentor

Public Partnerships LLC

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) supports California children and youth receiving services through the foster care system and helps their care teams access activity funds. PPL ensures funds used for activities are managed responsibly, transparently, and in alignment with state and county requirements. Our goal is to make it easy for children and youth to access strength building activities while maintaining flexibility, choice, and support in their foster care experience.
Through our work in California, we help children and youth use funds for enrichment opportunities to support meaningful and positive experiences that contribute to children's wellbeing and stability. We work closely with our state partners to ensure funds are used appropriately and as intended to promote positive outcomes for children and youth.
Our culture attracts people who are compassionate, detail‑oriented, and committed to serving children, youth, and families. We seek team members who thrive in a fast‑paced, service‑focused environment and who share our passion for helping California children and youth receiving services through the foster care system to live supported and empowered lives.
Learn more about PPL at www.pplfirst.com).
Job Summary
The Senior Account Manager leads strategic growth, client relationship management, and program execution efforts to position PPL as a trusted partner to state agencies, managed care organizations, and other key stakeholders. This role oversees the fulfillment of contractual obligations, ensures adherence to service level agreements, and provides expert guidance on PPL&rsquo;s products and capabilities. The Sr. Account Manager drives business development initiatives, including proposal development, sales presentations, and market expansion strategies, while cultivating strong community engagement and identifying opportunities to introduce new solutions. Serving as a cross-functional leader, this position directs complex projects, collaborates with internal teams to resolve issues, and mentors staff to support high-quality performance and professional development. Through analytical decision-making, market insight, and proactive communication, the Sr. Account Manager advances organizational goals, strengthens client partnerships, and contributes to the long-term growth and competitive positioning of PPL.
Key Responsibilities:
Client Relationship Management &amp; Stakeholder Engagement<ul><li>
Preserves client relationships with state agencies, managed care organizations, and other key stakeholders.</li><li>
Recognizes and leverages relationships between clients and stakeholders and other departments.</li><li>
Participates and drives key stakeholder meetings to provide best in class service, problem-solving dialogue, and thought leadership on important issues.</li><li>
Responsibility and oversight over community engagement strategies for growth in markets.</li></ul>
Contract Compliance &amp; Service Delivery<ul><li>
Executes timely and accurate fulfillment of contractual obligations and solutions to program needs in a consistent manner.</li><li>
Monitors and oversees execution of program service level agreements and contractual or program requirements.</li></ul>
Product &amp; Subject Matter Expertise<ul><li>
Function as subject matter expert on programs served and PPL products to share knowledge with client base both internal and external.</li><li>
Drives to reinforce and establish expectations regarding PPL&rsquo;s standard product and business offerings.</li><li>
Identifies and acts on opportunities for communication on new products to existing and future clients.</li></ul>
Project &amp; Program Management<ul><li>
Directs project requirements and client expectations among functional groups and with clients on a timely and accurate basis.</li><li>
Directs internal project work plans through guidance to support teams&rsquo; success on deliverables with project management philosophies to bud groundwork for future projects.</li><li>
Coordinates and communicates among multiple functional areas to address problems of high complexity.</li><li>
Engages the team to develop plans and resolve issues through collaboration, execution, and consistency in practice.</li></ul>
Business Development &amp; Account Management<ul><li>
Identifies and meets with prospective clients to share PPL&rsquo;s capabilities and products and services to best align with prospects&rsquo; needs.</li><li>
Leads sales presentations and system demonstrations on behalf of PPL.</li><li>
Directs and coordinates proposal development research, financial analysis to provide product proposal aligned with clients&rsquo; requirements.</li><li>
Manages internal meetings to ensure knowledge and mitigation of accounts receivable issues.</li></ul>
Vendor/Subcontractor Management<ul><li>
Directs and coordinates proposal development research, financial analysis to provide product proposal aligned with clients&rsquo; requirements.</li><li>
Manages appropriate subcontractor relationships as needed.</li></ul>
People Leadership, Coaching &amp; Performance Management<ul><li>
Provides leadership mentoring and guidance to direct reports through indirect or direct supervision to promote growth and development. .</li><li>
Partners with junior level or newly hired staff for on-the-job exposure to basic daily interactions with clients and practice area for staff development and growth.</li><li>
Ensure staff members understand the full scope of work i.e., day-to-day project priorities, level of effort, and deadlines.</li><li>
Directs all aspects of performance management to ensure staff members are effectively performing responsibilities, delivering on deadlines, and elevating practice area with sound work.</li></ul>
Financial &amp; Operational Oversight<ul><li>
Responsible for revenue and expenses related to assigned contracts.</li></ul>
Data-Driven Decision Making &amp; Continuous Improvement<ul><li>
Monitors program data and make decisions to improve services to clients and stakeholders.</li></ul>
Required Skills:<ul><li>
Excellent client relationship management skills throughout work history.</li><li>
Experience managing government contracts and/or working with Medicaid/vulnerable populations.</li><li>
Demonstrated project management and proven execution of projects or efforts.</li><li>
Proven business development and revenue generation expertise.</li><li>
Ability to keep leadership informed about potential market, revenue, products, services, competitors, partners, clients, and opportunities.</li><li>
Champion thought leadership, such as conference presentations, and white papers as needed.</li><li>
Leverage contacts, relationships and competitor intelligence in business and product development leadership.</li><li>
Ability to lead, manage and supervise a team of high-performing business development professionals.</li><li>
Proven knowledge of the local market and competitors to develop the company&rsquo;s unique selling propositions and differentiator.</li><li>
Strong analytical, organizational and presentation skills. Ability to articulate thoughts and build plans to action through excellent oral and written communication skills.</li><li>
Excellent PC skills in Microsoft Office products.</li><li>
Ability to drive with contagious initiative and move daily work forward.</li></ul>
Qualifications:
Education:
Bachelor's degree or 10 years&rsquo; experience required; Master's degree preferred.
Substantial professional experience may substitute in lieu of formal degree
Experience:<ul><li>
9-10 years professional experience required</li><li>
Supervisory experience required</li><li>
Demonstrated financial and business management experience required; Knowledge of Medicaid programs and experience with state government required</li><li>
Experience in long term care and disability services is a plus</li><li>
Experience in contract negotiations, program management, and business to business sales.</li><li>
None required, industry standard, and/or PMP a plus</li></ul>
Working Conditions:
<ul><li>Remote office setting</li><li>Local, statewide, and national travel required. Up to 30-50% of travel is based on business needs.</li></ul> 
Compensation: $80,000-$120,000/Annually
Supervisory Responsibility (If applicable):
Supervisory and managerial responsibility for 1-10 staff members as defined by business needs.
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div>

Senior Account Manager

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and &ldquo;self&rdquo; direct their own long-term home care. Our role as the nation&rsquo;s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.
Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).
We are seeking a dynamic, customer-focused, and results-driven professional to join our team as an Outreach Specialist. This role combines high-touch client consultations, inbound lead and referral conversion, strategic relationship management, and business growth activities with a strong emphasis on PPL&rsquo;s self-direction solutions. The ideal candidate excels at building trust quickly, delivering exceptional customer experience, identifying client needs, and driving program participation and long-term partnerships through a customer-first approach.
Candidates must reside in the state of California.<h2 class="jobSectionHeader">
Duties &amp; Responsibilities:</h2>
Lead &amp; Referral Outreach and Engagement (Primary Focus &ndash; 65%+)<ul><li>
Develop and maintain strong, personalized relationships with potential clients and referral sources.</li><li>
Conduct concise, impactful consultations to understand client needs, educate on PPL self-direction solutions, build confidence in our services, and convert inquiries into strong referrals or program enrollments.</li><li>
Provide clear, relevant information in a professional manner while focusing on capturing valuable leads and increasing referral volume.</li><li>
Track caller/lead status, interest in self-direction, follow-up needs, and opportunities for growth.</li><li>
Serve as a primary point of contact for inbound inquiries and new leads across multiple channels.</li><li>
Act as a liaison between internal teams and external contacts to ensure smooth communication, successful outcomes, and seamless lead transitions.</li></ul>
Business Development &amp; Program Growth<ul><li>
Analyze client needs and feedback to spot program growth opportunities and present tailored self-direction solutions.</li><li>
Collaborate with internal teams (customer experience, program, and operations) to align on lead strategies, implement market expansion initiatives, and influence best practices for new participants.</li><li>
Contribute to strategies that enhance lead generation, program participation, and overall business development.</li></ul>
Customer Experience &amp; Case Management Support<ul><li>
Maintain a consistent customer-first mindset across all interactions and touchpoints, delivering high-touch, positive experiences that build lasting trust.</li><li>
Provide case management guidance and strategic solutions to address complex client needs, resolve challenges efficiently, and align outcomes with organizational goals.</li><li>
Partner with customer service teams to identify service improvement areas and implement initiatives that elevate the overall client experience.</li><li>
All other duties as assigned.</li></ul><h2 class="jobSectionHeader">
Required Skills:</h2><ul><li>
Exceptional verbal and written communication skills with the ability to build rapport, gain trust quickly, and nurture relationships in brief or ongoing interactions.</li><li>
Strong interpersonal skills and a problem-solving mindset focused on client-centered solutions that also support business objectives.</li><li>
Ability to manage multiple priorities, relationships, and high-volume interactions in a fast-paced environment.</li><li>
Excellent organizational and time-management skills; comfortable working independently and collaboratively.</li><li>
Proficiency with CRM systems, MS Office Suite, and other business tools.</li><li>
Bilingual- Spanish or Korean</li></ul><h2 class="jobSectionHeader">
Qualifications:</h2>
Education:
<ul><li>Bachelor&rsquo;s Degree Preferred. Substantial professional experience in a related field may be considered in lieu of formal degree.</li></ul>
Experience:
<ul><li>Proven experience in customer engagement, relationship management, lead generation, or sales with a focus on delivering outstanding customer experiences.</li><li>
Background in case management, preferably with the ability to assess and address complex client needs.</li><li>
Experience in customer service, retail, call-center, or high-volume inquiry environments is highly desirable.</li><li>
Business development, growth-focused, or sales experience preferred.</li><li>
Familiarity with Financial Management Services (FMS) providers or self-direction programs is a strong plus.</li><li>
Comfort representing the organization at industry events or through networking.</li></ul>
Working Conditions:<ul><li>
Remote setting with occasional travel.</li><li>
Availability required between 8 AM &ndash; 7 PM PST.</li></ul>
Compensation Range: $21.63- $26.44 hourly
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div>

Outreach Specialist- California (Bilingual)

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and &ldquo;self&rdquo; direct their own long-term home care. Our role as the nation&rsquo;s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).
Position Title:
Operations Associate 1 
Duties &amp; Responsibilities: 
Job Summary 
The Operations Associate I supports day-to-day operational performance by compiling, maintaining, and analyzing workforce and operational data that informs management decision-making. This role assists in developing and maintaining reports, dashboards, and ad hoc analyses that track staffing levels, productivity, and key operational metrics. The Operations Associate I prepares regular performance and disbursement reports, ensures data accuracy, and maintains detailed records related to agent and workforce information.
Working closely with operations leadership, this position helps monitor performance trends, supports reporting deadlines, and contributes to tools and processes that improve operational visibility and efficiency. The role requires strong attention to detail, organization, and the ability to work in a fast-paced environment while supporting continuous process improvement initiatives.
Key Responsibilities
Purchasing/Timesheet<ul><li>
Will be responsible for receiving purchase order requests</li><li>
Enter timesheets and invoices daily</li><li>
Analyzes staffing and production data to identify trends, variances, and opportunities for improvement.</li></ul>
Workforce Metrics &amp; Performance Management<ul><li>
Maintains and updates detailed staffing records, including agent schedules, extensions, program assignments, and productivity data.</li><li>
Achieve IPH goals</li></ul>
Operational Efficiency &amp; Process Improvement<ul><li>
Collaborates with management to identify and implement process improvements that enhance efficiency and data accuracy.</li><li>
Manages multiple deliverables and reporting schedules to ensure deadlines are consistently met in a fast-paced environment.</li><li>
Applies strong attention to detail, spreadsheet expertise, and Microsoft Office skills to streamline reporting and operational workflows.</li></ul>
Required Skills:<ul><li> 
Excellent accuracy and attention to detail.</li><li>Ability to work independently and as part of a team in a fast-paced environment with multiple deadlines.</li><li>Excellent written and oral communication skills.</li><li>Process-improvement oriented.</li><li>Excellent spreadsheet skills.</li><li>Strong Microsoft Office applications skills (preferably with Excel, Word, PowerPoint and Access).</li></ul>
Education: High school diploma or equivalent required; bachelor&rsquo;s degree preferred. Substantial professional experience may be considered in lieu of a formal degree.
Experience: 1-2 years&rsquo; experience in payroll and accounts payable operations or finance, preferably in an automated system environment.
Pay Rate: $19.24-$21.63
Working Conditions: Remote
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div>

POS Operations Associate-1

Join Public Partnerships LLC and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Public Partnerships LLC

About Company

Senior Account Manager

Outreach Specialist- California (Bilingual)

POS Operations Associate-1