POS Operations Associate-1

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Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).

Position Title:

Operations Associate 1

Duties & Responsibilities:

Job Summary

The Operations Associate I supports day-to-day operational performance by compiling, maintaining, and analyzing workforce and operational data that informs management decision-making. This role assists in developing and maintaining reports, dashboards, and ad hoc analyses that track staffing levels, productivity, and key operational metrics. The Operations Associate I prepares regular performance and disbursement reports, ensures data accuracy, and maintains detailed records related to agent and workforce information.

Working closely with operations leadership, this position helps monitor performance trends, supports reporting deadlines, and contributes to tools and processes that improve operational visibility and efficiency. The role requires strong attention to detail, organization, and the ability to work in a fast-paced environment while supporting continuous process improvement initiatives.

Key Responsibilities

Purchasing/Timesheet

• Will be responsible for receiving purchase order requests

• Enter timesheets and invoices daily

• Analyzes staffing and production data to identify trends, variances, and opportunities for improvement.

Workforce Metrics & Performance Management

• Maintains and updates detailed staffing records, including agent schedules, extensions, program assignments, and productivity data.

• Achieve IPH goals

Operational Efficiency & Process Improvement

• Collaborates with management to identify and implement process improvements that enhance efficiency and data accuracy.

• Manages multiple deliverables and reporting schedules to ensure deadlines are consistently met in a fast-paced environment.

• Applies strong attention to detail, spreadsheet expertise, and Microsoft Office skills to streamline reporting and operational workflows.

Required Skills:

• 
  Excellent accuracy and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment with multiple deadlines.
• Excellent written and oral communication skills.
• Process-improvement oriented.
• Excellent spreadsheet skills.
• Strong Microsoft Office applications skills (preferably with Excel, Word, PowerPoint and Access).

Education: High school diploma or equivalent required; bachelor’s degree preferred. Substantial professional experience may be considered in lieu of a formal degree.

Experience: 1-2 years’ experience in payroll and accounts payable operations or finance, preferably in an automated system environment.

Pay Rate: $19.24-$21.63

Working Conditions: Remote

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!