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Puddle Jumper Towing

Job Title: Towing DispatcherLocation: 34007 Old Willamette Hwy. S., Eugene, OREmployment Type: Full-TimeSalary: $18&ndash;$19/hour (dependent on experience)Schedule: Monday through Friday (8am&ndash;5pm) In office daily. Availability for periodically answering phone calls remotely after hoursJob Summary:Puddle Jumper Towing &amp; Recovery, a leading towing service in Eugene (and surrounding areas), is seeking a reliable and detail-oriented Towing Dispatcher to join our team. As a key member of our operations, you will coordinate towing and roadside assistance services, ensuring prompt and professional customer service, and serve a key administrative role. This position is ideal for someone who is goal oriented, thrives in a fast-paced environment and enjoys multitasking.Key Responsibilities:<ul><li>Answer incoming calls from customers and law enforcement, providing exceptional service.</li><li>Dispatch tow truck drivers efficiently to various locations using dispatch software (e.g., Towbook).</li><li>Provide accurate ETA&rsquo;s and pricing information to customers</li><li>Track and monitor driver schedules and job statuses to ensure timely service.</li><li>Maintain accurate records of calls, dispatches, documents, and customer interactions.</li><li>Communicate effectively with drivers and customers to resolve issues quickly.</li><li>Administrative tasks include (but not limited to) logging service details, processing payments, scanning documents, answering emails, creating reports, etc.</li></ul>Qualifications:<ul><li>Must be local. This will be an in office daily position</li><li>Strong communication and customer service skills.</li><li>Problem solving and providing solutions for customer concerns</li><li>Ability to multitask and stay calm under pressure.</li><li>Strong computer proficiency; experience with dispatch software (e.g., Towbook), Google Docs/Drive is a plus.</li><li>Knowledge of Oregon geography, especially in Eugene and surrounding areas is preferred.</li><li>Typing speed of at least 35 wpm.</li><li>Willingness to work extended hours, evenings, weekends, or holidays (flexible scheduling available).</li><li>Clean background check (required for police contract dispatching).</li><li>Prior dispatch or towing industry experience is a bonus but not required; training provided.</li></ul>Benefits:<ul><li>Competitive hourly pay with opportunities for overtime..</li><li>Supportive team environment with growth opportunities.</li><li>Health Insurance</li><li>401K</li><li>Paid Time Off</li><li>Company cellphone</li></ul>How to Apply:Interested candidates, please send your resume and a brief cover letter or apply in person at 34007 Old Willamette Hwy. S. Eugene, OR 97405 or by email: pjtdispatch@puddlejumpertowing.com. Join our team and help keep our community moving!Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Towing Dispatcher

Join Puddle Jumper Towing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Puddle Jumper Towing

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Towing Dispatcher