Towing Dispatcher

Job Title: Towing Dispatcher

Location: 34007 Old Willamette Hwy. S., Eugene, OR

Employment Type: Full-Time

Salary: $18–$19/hour (dependent on experience)

Schedule: Monday through Friday (8am–5pm) In office daily. Availability for periodically answering phone calls remotely after hours

Job Summary:

Puddle Jumper Towing & Recovery, a leading towing service in Eugene (and surrounding areas), is seeking a reliable and detail-oriented Towing Dispatcher to join our team. As a key member of our operations, you will coordinate towing and roadside assistance services, ensuring prompt and professional customer service, and serve a key administrative role. This position is ideal for someone who is goal oriented, thrives in a fast-paced environment and enjoys multitasking.

Key Responsibilities:

• Answer incoming calls from customers and law enforcement, providing exceptional service.
• Dispatch tow truck drivers efficiently to various locations using dispatch software (e.g., Towbook).
• Provide accurate ETA’s and pricing information to customers
• Track and monitor driver schedules and job statuses to ensure timely service.
• Maintain accurate records of calls, dispatches, documents, and customer interactions.
• Communicate effectively with drivers and customers to resolve issues quickly.
• Administrative tasks include (but not limited to) logging service details, processing payments, scanning documents, answering emails, creating reports, etc.

Qualifications:

• Must be local. This will be an in office daily position
• Strong communication and customer service skills.
• Problem solving and providing solutions for customer concerns
• Ability to multitask and stay calm under pressure.
• Strong computer proficiency; experience with dispatch software (e.g., Towbook), Google Docs/Drive is a plus.
• Knowledge of Oregon geography, especially in Eugene and surrounding areas is preferred.
• Typing speed of at least 35 wpm.
• Willingness to work extended hours, evenings, weekends, or holidays (flexible scheduling available).
• Clean background check (required for police contract dispatching).
• Prior dispatch or towing industry experience is a bonus but not required; training provided.

Benefits:

• Competitive hourly pay with opportunities for overtime..
• Supportive team environment with growth opportunities.
• Health Insurance
• 401K
• Paid Time Off
• Company cellphone

How to Apply:

Interested candidates, please send your resume and a brief cover letter or apply in person at 34007 Old Willamette Hwy. S. Eugene, OR 97405 or by email: pjtdispatch@puddlejumpertowing.com. Join our team and help keep our community moving!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person