Qureos Mentor

<div>
 
 The Membership Specialist supports and oversees the planning, coordination, and implementation of various strategic initiatives and projects related to the work of the Memberships department.
 
 
 
 
 
 The Membership Specialist is responsible for developing, managing, and growing relationships with general members and high net worth individuals. This role involves creating personalized membership experiences, coordinating exclusive events, and implementing strategies to increase engagement and retention among affluent supporters.
 
 
 
 
 
 This role requires a lot of problem-solving and multitasking. It involves driving and coordinating multiple aspects of several projects in a fast-paced and evolving work environment, communicating issues and risks, and coming up with solutions.
 
 
 
 
 
 Key Responsibilities:
 
 
 &middot; Develop and maintain strong, personalized relationships with members from their tiers of focus, ensuring exceptional service and tailored engagement opportunities.
 
 
 &middot; Act as a primary point of contact for high-level members, responding promptly and thoughtfully to inquiries, requests, and feedback.
 
 
 &middot; Collaborate with museum leadership and external programming partners to identify and connect with potential members.
 
 
 &middot; Design and implement customized membership programs, benefits, and experiences for members, such as private tours, exclusive previews, and bespoke events.
 
 
 &middot; Monitor and evaluate the impact of membership programs, making data-driven recommendations for continuous improvement.
 
 
 &middot; Collaborate with the development team to align tier-specific engagement with broader membership goals.
 
 
 &middot; Plan and execute exclusive events for different tiers, ensuring exceptional quality and personalized experiences.
 
 
 &middot; Coordinate event logistics, including vendor selection, invitations, venue setup, and guest lists.
 
 
 &middot; Partner with the events and marketing teams to promote events to members and increase attendance.
 
 
 &middot; Work with development and communications teams to create customized stewardship plans for different membership tiers, ensuring consistent, meaningful engagement.
 
 
 &middot; Identify opportunities for deeper involvement, such as patron programs, board memberships, or philanthropic initiatives, where applicable.
 
 
 &middot; Support the preparation of annual giving reports and impact summaries for HNWI and Institutional members.
 
 
 &middot; Collaborate with the Communications Specialist to create digital and print marketing materials tailored for the member tiers, ensuring messaging is consistent, sophisticated, and aligned with the company brand.
 
 
 &middot; Collaborate on social media and public relations strategies to highlight member initiatives and events.
 
 
 &middot; Provide inputs to the development of and periodic improvement of digital platforms utilized for the membership program, this includes and is not limited to, CRM, Company Website (Membership section), Membership app.
 
 
 &middot; Maintain accurate records of member interactions, event attendance, and program impact in the CRM system.
 
 
 &middot; Analyze membership data to identify trends and insights that can enhance member engagement.
 
 
 &middot; Generate regular reports on membership metrics to guide department strategies and assess program success.
 
 
 &middot; Perform any other tasks assigned by the Line Manager.
 
 
 
 
 
 Qualifications:
 
 
 &middot; Bachelor&rsquo;s degree in marketing, Communications, Business Administration, or a related field.
 
 
 &middot; Project Management Professional (PMP) certification is a plus.
 
 
 &middot; 3-5 years of experience in relationship management, membership, or development, with a focus on member engagement; experience in event planning and execution, especially for high-profile or exclusive gatherings
 
 
 &middot; Proficiency in CRM systems and membership management software, with advanced knowledge of Microsoft Office Suite.
 
 
 &middot; Strong interpersonal and communication skills and high emotional intelligence and discretion, with the ability to build trust and rapport with high-profile individuals.
 
 
 &middot; Require an understanding of HNWI communications.
 
</div>

Memberships Specialist

<div>
 
 The Hostess works as a team member to create the most professional service team in F&amp;B operations, providing high-quality customer service that emphasizes and projects a positive, high-quality image of QC+ and the outlet.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Emphasize and project a positive, high-quality image for the outlet.
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 Greet and seat customers and serve them in a professional, discreet, and personalized way.
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 Maintain a good relationship with guests and attend to their complaints and queries satisfactorily.
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 Answer guest telephone queries according to F&amp;B restaurant standards.
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 Take reservations and provide guests with information regarding F&amp;B outlets.
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 Observe and anticipate guests&rsquo; needs and requirements.
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 Handle customer requests and complaints according to the F&amp;B guidelines and exceed customer expectations.
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 Assist the Restaurant Manager with additional service as required.
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 Ensure that the Restaurant Manager is kept informed of all guest feedback and complaints.
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 Communicate actively with guests in the outlet and obtain their feedback.
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 Increase revenue for the outlet through suggestive selling at all opportunities.
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 Use up-selling techniques actively to exceed guest expectations and increase the revenue of the outlet.
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 Maintain an up-to-date database of outlet guests.
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 Acquire in-depth knowledge of the F&amp;B menu for the assigned outlet to assist and provide recommendations to guests.
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 Take responsibility for all service preparations, before, during and after the service (mise-en-place and mise-en-scene).
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 Control cost by minimizing wastage, breakage, and spoilage.
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 Set up, stock, and maintain the working area.
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 Report any misunderstanding, problem, or accident with guests or staff to the supervisors.
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 Assist the Restaurant Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.
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 Open the restaurant for business at the prescribed time of each shift.
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 Inspect each menu to ensure that they are in a presentable condition.
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 Develop a complete knowledge of the menus, ingredients, and unavailable items for the day.
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 Set up the hostess desk, review reservations, and prepare the reservation floor chart.
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 Operate cash register as directed by the Restaurant Manager.
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 Perform any other duties assigned by the Restaurant Manager.
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 Create a harmonious environment amongst all staff members.
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 Communicate with the Restaurant Manager regarding any service problems or changes required.
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 Assist the Restaurant Manager in maintaining guest records.
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 Cooperate with the other departments as directed by the Restaurant Manager.
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 Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager.
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 Maintain the cleanliness of work areas throughout the day and practice clean-as-you-go procedures.
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 Maintain personal hygiene and cleanliness standards.
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 Inspect each section of the outlet to ensure cleanliness standards are applied.
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 Check each table to ensure that a proper setup is in place before allocating it to the guests. Take co-responsibility for the correct handling of equipment in the outlet.
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 </ul>
</div>

Hostess

<div>
 
 The Membership Communications Specialist is responsible for implementing a communication strategy for the membership programs that ensures effective, consistent, and timely communication resulting in the favorable positioning of the company, associated brands, and business entities. Develop and manage internal communication to ensure that the branding and communication activities are aligned and support the overall strategies, with measurable interventions to ensure effectiveness.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Content Creation and Management
 
 
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 Lead all communication plans and calendars and is the focal point of contact for all membership communications matters in collaboration with the Marketing and Communications Department
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 Create digital and print materials that highlight membership benefits, upcoming events, and exclusive content for members.
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 Proofread all communications materials for online and print distribution to ensure consistency in branding and messaging.
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 Direct and oversee the work of remote contractors appointed for membership comms and marketing, where applicable.
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 Develop indicators for success and evaluate results and monitor analytics to evaluate successes and identify areas for improvement with communications campaigns and strategies.
 </li>
 </ul>
 
 
 
 
 
 Event Communications &amp; Coordination
 
 
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 Support communications for member-exclusive events, such as private tours, workshops, and special previews, ensuring members receive timely and relevant information.
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 Assist in creating pre- and post-event content, such as event highlights and testimonials, to enhance engagement.
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 Support the team with member communication such as, but not limited to, the development of response templates, welcome letters, retention and renewal letters.
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 </ul>
 
 
 
 
 
 Digital &amp; Social Media Engagement &ndash; In collaboration with the Marketing Team
 
 
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 Manage social media content related to memberships by working with the social media team to showcase member experiences and exclusive perks.
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 Analyze social media engagement data to identify opportunities for increasing member visibility and expanding the online membership community.
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 Generate ideas for digital content, such as behind-the-scenes videos, member stories, or interviews with the Marketing team, to share the value of membership across platforms.
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 Coordinate the updating of content for the Membership section of the Company's website, and all newsletters, push notifications from the CRM system and the app, to members.
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 </ul>
 
 
 
 
 
 Collaboration &amp; Cross Departmental Coordination
 
 
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 Partner with the membership, marketing, and visitor services teams to ensure consistent messaging and alignment on initiatives.
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 Work closely with in house designers to create visually appealing materials that support membership communications.
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 Ensure all materials reflect respective brand identity in terms of communications.
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 Review first drafts and make revisions based on the feedback received.
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 Review final productions for errors and ensure that final prints or digital copies reflect specifications.
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 Support the Head of Memberships in special projects, including collaboration on major campaigns, new member initiatives, and partnerships.
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 </ul>
 
 
</div>

Memberships Communication Specialist

<div>
 
 The Lead Buyer is responsible for conducting data-driven analysis and forecasting to estimate future demand for products to steer sourcing and buying decisions related to merchandise for our retail shops.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Plan, develop, and deliver merchandise ranges to budget, schedule, and customer profile in line with the department and company strategy.
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 Conduct data-driven demand forecasting that includes analysis of internal/external factors, historical sales data, etc. to estimate future/ongoing order needs.
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 Analyze stock-holding data and develop/recommend diverse plans to ensure inventory is cleared at expected sell-through rate.
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 Conduct analysis (e.g., of historical sales data, market/competition) to ensure appropriate retail prices.
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 Provide analytical support to maximize product sales performance.
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 Support the Head of Retail &amp; Merchandise Planning to conduct monthly communication meetings with the retail teams and circulate minutes of meetings afterward.
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 Assist the Head of Retail &amp; Merchandise Planning and the Director of Retail &amp; Merchandising with the preparation of annual department budgets.
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 Oversee submission of new purchase requests to the merchandise committee, recommending appropriate order quantities by analyzing past sales patterns and ensuring that stock levels are optimized.
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 Provide merchandise administrators with the information required to prepare purchase request approval forms for submission to the merchandise committee.
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 Deliver buying projects within specified budget parameters, maintaining strong gross margins, and expediting orders within target lead times and coordinating with stakeholders to pre-empt obstacles and troubleshoot anticipated issues.
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 Support the Merchandise Manager by ensuring the milestones related to merchandise development projects are achieved on time, flagging delays, and troubleshooting anticipated issues.
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 Support the Merchandise Manager with creation of a standardized merchandise project critical path document with agreed-upon project milestones that meet target lead times for delivery of bespoke/readymade product.
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 Liaise closely with the Logistics Team to facilitate and expedite the timely shipment of supplier orders.
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 Recommend enhancements to existing processes to achieve further efficiencies.
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 Support the Retail Manager in expediting corporate sales orders.
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 Provide support and recommendations for shop displays to enhance sales and clearance of slow-moving stock.
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 Maintain awareness of trends in the wider retail industry, museum retail, local market, and new suppliers, keeping updated through research and trade show visits.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 Higher secondary or degree-level qualification required
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 At least 5 years of relevant experience in merchandise buying
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 Well-developed computing skills, including the understanding of relevant IT products and software (Microsoft Word, Excel, and PowerPoint)
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 </ul>
 
 
</div>

Lead Buyer

Join QC+ and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

QC+

ABOUT_COMPANY

Memberships Specialist

Hostess

Memberships Communication Specialist

Lead Buyer