Qureos Mentor

Qi Spine Clinic

About QI Spine Clinic QI Spine clinics transform and improve the lives of patients suffering from back and neck pain across the country every day. As India&rsquo;s first chain of medical centers for the accurate diagnosis and non-surgical treatment of spine conditions, QI Spine has 22 clinics across 5 cities with the world&rsquo;s largest team of spine specialists. With advanced diagnostics, evidence-based treatment, and a 91% success record, we have helped over 13,000 patients avoid surgery and recover fully.Role OverviewThe role of the Patient Counsellor (Virtual &amp; In-Clinic) focuses on two key objectives:<ul><li>Virtual Patient Counselling &ndash; Engaging with patients over calls, video consultations, or digital platforms to educate them about QI Spine&rsquo;s unique treatment approach and guide them in making informed decisions.</li><li>Sales Conversion &amp; Retention &ndash; Driving patient enrolment into treatment programs through trust-based counselling, clear communication of benefits, and ensuring treatment completion for long-term recovery.</li></ul>Key Responsibilities<ul><li>Virtual Counselling &amp; Engagement</li><li>Conduct structured counselling sessions with patients over phone/video calls, ensuring clarity about treatment plans, recovery timelines, and costs.</li><li>Follow up with patients who showed interest but did not commit, resolving barriers and providing reassurance.</li><li>Share patient success stories, testimonials, and outcomes to build confidence virtually.</li><li>Sales Conversion</li><li>Convert inquiries and first consultations into confirmed treatment enrollments.</li><li>Demonstrate strong persuasion while maintaining empathy, addressing patient objections and financial concerns effectively.</li><li>Ensure patient program commitment by reinforcing expected health outcomes.</li><li>Patient Experience</li><li>Build and maintain a patient-first approach, ensuring every interaction (virtual or in-clinic) is empathetic, reassuring, and professional.</li><li>Coordinate with doctors to clarify patient doubts where clinical expertise is needed.</li><li>Track patient progress and encourage treatment completion for optimal results.</li><li>Operational &amp; Reporting</li><li>Maintain detailed counselling reports and sales conversion data.</li><li>Collaborate with scheduling, finance, and clinical teams to streamline patient experience.</li><li>Support day-to-day clinic operations with a focus on patient satisfaction and revenue performance.</li></ul>Qualifications &amp; Skills<ul><li>Graduate (HSC with relevant experience may also be considered).</li><li>Strong experience in virtual counselling, telesales, or inside sales in healthcare, wellness, or service-based industries.</li><li>Proven track record of meeting/exceeding sales conversion targets.</li><li>Excellent communication, listening, and persuasion skills with a patient-first mindset.</li><li>Comfortable with Microsoft Excel, CRM tools, and digital platforms for patient engagement.</li><li>Ability to work flexible 8-hour shifts between 7:00 AM to 9:00 PM.</li></ul>Job Type: Full-timePay: &#8377;25,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Application Question(s):<ul><li>do you have virtual counselling experience?</li><li>when did you graduate?</li></ul>Work Location: In person

Virtual Patient Counselor

<ul><li>Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.</li><li>Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.</li><li>Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient</li><li>Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision</li><li>Ensuring that all sales interactions are done in a patient-centric approach</li><li>Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts</li><li>Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery</li><li>Establishing a tone of empathy that helps to resolve any patient complaints or conflicts</li><li>Prioritize patient satisfaction throughout the patient journey to build long-term relationships</li><li>Collaborate with calendar management team to optimize scheduling and streamline patient interactions</li><li>Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment</li><li>Responsible for day-to-day operations &amp; overall financial performance of the clinic</li><li>Maintain counselor reports daily &bull; Coordinating with finance department (Invoices, Getting Discount Approval, Billing)</li><li>Qualifications &amp; Skills:</li><li>HSC/Graduate</li><li>Must know Microsoft Excel</li><li>Previous experience in patient counseling, customer service, or related roles, with a focus on grooming</li><li>Proven sales experience and the ability to meet or exceed sales targets</li><li>Excellent interpersonal and communication skills, with a genuine passion for patient care</li><li>Software Efficiency</li></ul>Job Type: Full-timePay: &#8377;25,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Application Question(s):<ul><li>when did you graduate?</li></ul>Work Location: In person

Patient Counselor (Gurugram)

Key Responsibilities<ul><li>Creative Asset Development: Design and produce high-quality static creatives, carousels, and videos for performance marketing campaigns across Facebook, Instagram, YouTube, and Google Ads.</li><li>Video Production: Conceptualize, shoot, and edit engaging videos, including product demos, testimonials, explainer videos, and promotional content.</li><li>Platform-Specific Content: Tailor content formats for various platforms, ensuring optimal performance and engagement.</li><li>Brand Consistency: Maintain uniformity in visual aesthetics and messaging across all creative materials, adhering to brand guidelines.</li><li>Collaboration: Work closely with the marketing and performance teams to align visuals with campaign objectives and strategies.</li><li>Trend Awareness: Stay updated with the latest design and video editing trends, tools, and best practices to ensure content remains fresh and relevant.</li></ul>Required Skills<ul><li>Design Software: Proficiency in Adobe Photoshop, Illustrator, AI Platforms.</li><li>Video Editing Software: Expertise in Adobe Premiere Pro, After Effects, and Final Cut Pro.</li><li>AI Tools: Familiarity with AI-driven design and video editing tools to enhance productivity and creativity.</li><li>Content Creation: Ability to create engaging content for social media platforms, websites, and promotional materials.</li><li>Communication: Strong verbal and written communication skills to effectively collaborate with team members.</li></ul>Qualifications<ul><li>Education: Bachelor's degree in Graphic Design, Visual Arts, Multimedia, or a related field.</li><li>Experience: Minimum of 2 years in graphic design and video editing, preferably in a performance marketing environment.</li></ul>Job Type: Full-timePay: &#8377;25,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Graphic Designer & Video Editor

QI LIFECARE is looking out for a dedicated and experienced Physiotherapist to join our dynamic healthcare team. This is a fantastic opportunity to work in a supportive environment where patient care and professional development are top priorities.ROLES AND RESPONSIBILITIES:<ul><li>Assess patients&rsquo; physical conditions and develop individualized treatment plans</li><li>Implement therapeutic programs to improve mobility, strength, and coordination</li><li>Diagnosing and treating patients with musculoskeletal problems</li><li>Recommending the services and products to the patients for their treatment</li><li>Monitor patient progress and adjust treatments as needed</li><li>Educate patients and caregivers on home exercises and injury prevention</li><li>Collaborate with doctors, nurses, and other healthcare professionals</li><li>Maintain accurate patient records and documentation</li><li>Stay updated with the latest techniques and best practices in physiotherapy</li></ul>QUALIFICATIONS REQUIRED:<ul><li>Must have 0 - 1 year of experience in practicing physiotherapy and treating patients with musculoskeletal problems.</li><li>Freshers are most welcome.</li><li>Bachelors in Physiotherapy (completed 6 months internship) or Masters in physiotherapy.</li><li>Strong interpersonal and communication skills</li><li>Empathy, patience, and a genuine passion for helping others</li><li>Ability to work independently and as part of a multidisciplinary team.</li></ul>WHAT WE OFFER:<ul><li>Training - will be given on MTD Techniques, Mckenzie, Maitland, Mulligan, Neuro dynamics Kinetic Controls, etc.</li><li>Any 8 hrs Shift between 7am to 9pm for Mumbai candidates and for Delhi candidates (8am- 8pm) shift. 6 days working / Any 1 day week off .</li><li>Salary up to 4.75 LPA for MPT, up to 3.5 LPA for BPT (depending on Clinical Knowledge &amp; Experience).</li><li>1.5 years Bond is applicable.</li><li>There would be 2 rounds of Interview- 1) CLINICAL 2) MANAGEMENT</li></ul>CURRENT OPENINGS AT:LOCATION: 1) Mumbai- Borivali/ Thane / Bandra/ Marine Lines/ KurlaTraining will be at Ghatkopar/ Kurla for 1 month.Interested candidates can share their CV to yashita.gandhi@qispine.comJob Type: Full-timePay: &#8377;25,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Application Question(s):<ul><li>Preferred location ?</li><li>what is your current and Expected CTC?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Consultant Physiotherapist

About the Role:We are looking for a driven and analytical Clinical Excellence Executive to support the implementation of clinical excellence initiatives across our network of clinics. Reporting to the Manager &ndash; Clinical Excellence, this role will focus on monitoring patient care delivery, supporting process adherence, analysing operational data, and collaborating with key stakeholders to drive continuous improvement in clinical outcomes. This is a field-intensive role and will require close coordination with doctors, clinic teams, product, and operations teams.What You&rsquo;ll Own:1. Care Quality Monitoring &amp; Issue Resolution<ul><li>Track adherence to clinical processes and patient care protocols across clinics.</li></ul><ul><li>Identify and document deviations or quality issues affecting patient outcomes.</li></ul><ul><li>Coordinate with clinic teams to ensure timely resolution and implementation of corrective actions.</li></ul>2. Data Analysis &amp; Performance Insights<ul><li>Collect and analyse operational and clinical data to identify trends, bottlenecks, and improvement areas.</li></ul><ul><li>Prepare regular reports and dashboards to monitor process adherence, care quality, and outcome metrics.</li></ul><ul><li>Support the Clinical Excellence Manager in deriving insights and recommending interventions.</li></ul>3. Clinic Visits &amp; Field Audits<ul><li>Conduct periodic audits of clinic processes, documentation, and systems usage.</li></ul><ul><li>Engage with doctors and support teams to ensure on-ground compliance with protocols.</li></ul><ul><li>Capture real-time observations and suggest improvements based on findings.</li></ul>4. Product and Tool Support<ul><li>Support the adoption and optimal usage of internal tools like Doctor QI and new feature rollouts.</li></ul><ul><li>Collect user feedback on tool usability and functionality for the product team.</li></ul><ul><li>Assist in training clinic staff on updated workflows or digital tools.</li></ul>What We&rsquo;re Looking For:Experience<ul><li>1&ndash;2 years of experience in clinical operations, healthcare quality, audits, or process improvement</li></ul><ul><li>Experience in a healthcare, diagnostics, or hospital setting is preferred.</li></ul><ul><li>Freshers with strong internship or analytical exposure may also be considered. Skills &amp; Expertise</li></ul><ul><li>Strong analytical and problem-solving skills; comfortable working with Excel, data tools, or dashboards</li></ul><ul><li>Excellent documentation and organizational abilities.</li></ul><ul><li>Good verbal and written communication to interact with doctors, operations staff, and product teams.</li></ul><ul><li>Familiarity with clinical workflows or healthcare compliance is an advantage. Industry Knowledge</li></ul><ul><li>Basic understanding of patient care delivery, clinic operations, and healthcare quality standards.</li></ul><ul><li>Comfort with clinical terminology and eagerness to learn continuously. Personal Attributes &bull; Ownership-driven, proactive, and detail-oriented.</li></ul><ul><li>Comfortable with extensive fieldwork and clinic interactions.</li></ul><ul><li>Curiosity to understand underlying problems and persistence to follow through on solutions.</li></ul><ul><li>High accountability and integrity in handling clinical and operational data. Education</li></ul><ul><li>Bachelor&rsquo;s degree in Life Sciences, Healthcare Management, Operations, or related field.</li></ul><ul><li>Certifications or coursework in healthcare quality, clinical audits, or public health is a plus.</li></ul>Job Type: Full-timePay: &#8377;300,000.00 - &#8377;540,000.00 per yearBenefits:<ul><li>Health insurance</li></ul>Application Question(s):<ul><li>what is your current ctc?</li><li>what is your expected ctc?</li><li>when did you graduate?</li></ul>Work Location: In person

Clinical Excellence Executive

Center ManagerLet's talk spine - because most of India doesn't.Founded when surgery was the only mainstream solution to back pain, QI Spine emerged with a simple idea: non-surgical recovery should be the first option, not the last resort. Since then, we've built India's only spine-focused medical system - combining the expertise of 250+ specialists with cutting-edge AI tools like Doctor QI, our proprietary diagnostic engine. With 22 clinics across major cities, we've:- Consulted over 2.5 lakh patients- Prevented 15,000+ unnecessary spine surgeries- Achieved a 95% recovery rate - among the best in the worldOur mission?To redefine spine care by blending clinical excellence, intelligent systems, and strong operational discipline.About the Role: As the Center Manager, you are the &quot;Mini CEO&quot; of your clinic, responsible for its overall success and smooth operation. Your leadership will directly impact patient care, team performance, and financial growth.What You'll Own: <ul><li>Patient Acquisition: Drive walk-ins and patient growth through referrals, repeat visits, and targeted below-the-line (BTL) marketing within the clinic's vicinity.</li><li>Revenue Optimization: Achieve and exceed revenue targets by meticulously optimizing all clinic revenue metrics.</li><li>Patient &amp; Clinical Excellence: Ensure an outstanding patient experience and contribute to superior clinical outcomes.</li><li>Operational Efficiency: Oversee the seamless day-to-day functioning of the clinic, maintaining high standards.</li><li>Process Compliance: Uphold and enforce all clinical and operational procedures to ensure quality and consistency.</li><li>Team Leadership: Manage, motivate, and develop doctors, patient counselors, and support staff, fostering a collaborative environment.</li></ul>What We're Looking For: <ul><li>Masters in Business Administration, across any specialization, to leverage strong business fundamentals.</li><li>A keen interest in healthcare/health-tech to understand our core services.</li><li>Exceptional communication and interpersonal skills for patient and team interactions.</li><li>The ability to thrive in a multidisciplinary team environment.</li><li>Meticulous attention to detail and strong documentation abilities for operational excellence.</li><li>A continuous learning mindset to stay current with best practices.</li></ul>What You'll Get: <ul><li>A structured program to develop administrative and leadership skills.</li><li>Exposure to a dynamic and challenging healthcare environment.</li><li>Mentorship from experienced administrative professionals.</li><li>Opportunities for professional growth within the organization.</li><li>A collaborative and mission-driven workplace where you can be a &quot;QIpreneur.&quot;</li></ul>Let's build better spine care. www.qispine.com Job Types: Full-time, PermanentPay: &#8377;800,000.00 - &#8377;1,200,000.00 per yearBenefits:<ul><li>Health insurance</li></ul>Ability to commute/relocate:<ul><li>Marine Lines, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current total compensation (CTC) in LPA (Lakhs Per Annum)?</li><li>What is your expected total compensation (CTC) in LPA (Lakhs Per Annum)?</li><li>What is your notice period? (Please specify in days)</li><li>This role involves a six-day work week. Please confirm if you&rsquo;re comfortable with this.</li><li>How many stores/centers/clinics have you managed in your working experience?</li></ul>Education:<ul><li>Master's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Center Manager

<ul><li>Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.</li><li>Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.</li><li>Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient</li><li>Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision</li><li>Ensuring that all sales interactions are done in a patient-centric approach</li><li>Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts</li><li>Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery</li><li>Establishing a tone of empathy that helps to resolve any patient complaints or conflicts</li><li>Prioritize patient satisfaction throughout the patient journey to build long-term relationships</li><li>Collaborate with calendar management team to optimize scheduling and streamline patient interactions</li><li>Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment</li><li>Responsible for day-to-day operations &amp; overall financial performance of the clinic</li><li>Maintain counselor reports daily</li><li>Coordinating with finance department (Invoices, Getting Discount Approval, Billing)</li></ul><ul><li>Qualifications &amp; Skills:</li><li>HSC/Graduate</li><li>Must know Microsoft Excel</li><li>Previous experience in patient counseling, customer service, or related roles, with a focus on grooming</li><li>Proven sales experience and the ability to meet or exceed sales targets</li><li>Excellent interpersonal and communication skills, with a genuine passion for patient care</li><li>Software Efficiency</li></ul>Job Type: Full-timePay: &#8377;25,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Application Question(s):<ul><li>when did you graduate?</li></ul>Work Location: In person

Patient Care Co-ordinator (Marine Lines)

Join Qi Spine Clinic and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.