Arabic Patient Advisor

Patient Counsellor – Job Description

About QI Spine Clinic:
QI Spine Clinic is India’s first chain of medical centers for accurate, non-surgical treatment of back and neck pain. We have 22 clinics in 5 cities, over 200 spine specialists, and a 91% success rate.

Role Summary:

The Patient Counsellor helps new patients understand our treatment and ensures a smooth and pleasant experience throughout their journey.

Key Responsibilities:

• Make every patient feel comfortable during all visits.
• Help patients fill out forms and understand consultation requirements.
• Understand patient concerns and share important details with the doctor.
• Explain treatment plans, pricing, and expected recovery in simple language.
• Ensure all interactions are patient-focused.
• Convert patients to start treatment and generate revenue for the clinic.
• Engage and counsel patients to convert consultations into confirmed treatments, supporting revenue generation and overall business growth.
• Encourage patients to complete their full treatment program.
• Share success stories and involve doctors to clear clinical doubts.
• Handle patient complaints with empathy.
• Build long-term patient relationships and ensure satisfaction.
• Coordinate with scheduling team for smooth appointments.
• Maintain a neat appearance and support a clean, patient-friendly clinic environment.
• Support daily clinic operations and financial tasks like billing and discounts.
• Maintain daily counselling reports.

Training:

• 15 days of training will be provided.
• No leaves are allowed during these 15 days.
• After evaluation at the end of training, you will start regular work.

Work Schedule:

• 6 days working, including Sundays.
• One weekly off can be taken on any weekday (not Sunday).
• 8-hour shift between 7:00 AM to 9:00 PM (flexibility required).

Qualifications & Skills:

• HSC or Graduate
• Knowledge of Microsoft Excel
• Experience in patient counselling or customer service
• Sales experience & ability to meet targets
• Excellent communication and interpersonal skills
• Basic software knowledge
• Arabic and Urdu language proficiency is mandatory

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Application Question(s):

• Do you know to speak Arabic and Urdu ?

Work Location: In person