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Quality Inn & Suites Galveston

Job Summary We are seeking a friendly and professional Front Desk Agent to join our team at a local hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries with a positive attitude.Duties<ul><li>Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.</li><li>Manage check-in and check-out processes efficiently while maintaining accurate records.</li><li>Handle guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction.</li><li>Operate phone systems to answer calls, direct inquiries, and provide information about hotel services and amenities.</li><li>Maintain knowledge of hotel policies, procedures, and local attractions to assist guests effectively.</li><li>Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.</li><li>Process payments and manage billing inquiries with accuracy.</li><li>Assist in managing reservations through various booking systems while ensuring data accuracy.</li><li>Uphold high standards of cleanliness and organization at the front desk area.</li></ul>Experience<ul><li>Previous experience in a front desk or guest services role within the hospitality industry is preferred.</li><li>Strong customer service skills with a focus on creating positive guest experiences.</li><li>Proficiency in phone etiquette and effective communication skills.</li><li>Familiarity with hotel management software is an advantage.</li><li>Multilingual abilities are a plus, enhancing communication with diverse guests.</li><li>A background in hospitality management or related fields is beneficial but not mandatory.</li></ul>Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while working in a dynamic environment!Job Types: Full-time, Part-time, Temporary, Seasonal, InternshipPay: $12.00 - $13.00 per hourBenefits:<ul><li>Employee discount</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul>Ability to Commute:<ul><li>Galveston, TX 77551 (Required)</li></ul>Ability to Relocate:<ul><li>Galveston, TX 77551: Relocate before starting work (Required)</li></ul>Work Location: In person

Front Desk Agent

Join Quality Inn & Suites Galveston and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Quality Inn & Suites Galveston

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Front Desk Agent