Front Desk Agent

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team at a local hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries with a positive attitude.

Duties

• Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.
• Manage check-in and check-out processes efficiently while maintaining accurate records.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction.
• Operate phone systems to answer calls, direct inquiries, and provide information about hotel services and amenities.
• Maintain knowledge of hotel policies, procedures, and local attractions to assist guests effectively.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Process payments and manage billing inquiries with accuracy.
• Assist in managing reservations through various booking systems while ensuring data accuracy.
• Uphold high standards of cleanliness and organization at the front desk area.

Experience

• Previous experience in a front desk or guest services role within the hospitality industry is preferred.
• Strong customer service skills with a focus on creating positive guest experiences.
• Proficiency in phone etiquette and effective communication skills.
• Familiarity with hotel management software is an advantage.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• A background in hospitality management or related fields is beneficial but not mandatory.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while working in a dynamic environment!

Job Types: Full-time, Part-time, Temporary, Seasonal, Internship

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Galveston, TX 77551 (Required)

Ability to Relocate:

• Galveston, TX 77551: Relocate before starting work (Required)

Work Location: In person