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Quality Pro Services of Boise

We are a growing HVAC/home services company in Boise looking for a reliable and customer-focused Customer Service Representative (CSR) to join our team. This role is perfect for someone who thrives in a fast-paced environment and is comfortable handling a high volume of calls while delivering excellent customer service.Key Responsibilities:&middot; Answer inbound calls and schedule service, maintenance, and sales appointments&middot; Convert incoming calls into booked jobs&middot; Perform outbound calls on leads, unsold estimates, and membership renewals&middot; Assist with light dispatching (routing technicians and communicating ETAs)&middot; Handle customer inquiries, complaints, and rescheduling professionally&middot; Process payments and financing through ServiceTitan&middot; Maintain accurate customer records and notes in ServiceTitan&middot; Provide a positive, empathetic experience for every customerRequirements:&middot; 1&ndash;2 years of customer service or call center experience (HVAC/home services preferred)&middot; Familiarity or experience with ServiceTitan (preferred)&middot; Strong phone communication skills and typing speed (40+ WPM)&middot; Ability to multitask and stay organized in a fast-paced environment&middot; Willingness to work occasional evenings or weekends if neededWhat We Offer:&middot; Competitive hourly pay (up to $21/hr based on experience)&middot; Opportunity for increased hours and growth as the company expands&middot; Supportive team environmentIf you're dependable, organized, and ready to grow with a company that values great customer service, we&rsquo;d love to hear from you!Apply today to join our team!Pay: $16.00 - $21.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative

Join Quality Pro Services of Boise and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Quality Pro Services of Boise

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Customer Service Representative