Urwah Admin

RAFFLES

To manage the overall operation of the outlet, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Motivate, discipline, direct and supervise the work of all employees in the outlet</li> <li>Develop and maintain training programs to ensure a high degree of staff professionalism</li> <li>Manage day-to-day operations of the outlet</li> <li>Handle complaints and make effective service recovery</li> <li>Ensure standards are being followed in accordance with F&amp;B policies and procedures</li> <li>Ensure all employees have full product knowledge</li> <li>Regularly inspect food &amp; beverage quality</li> <li>Follow established and proper Accounting procedures</li> <li>Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly</li> <li>Conduct daily roll plays and ensure employees adhere to grooming standards</li> <li>Develop maintenance schedules</li> <li>Liaise with stewarding on inventory and breakage control</li> <li>Maintain daily log book maintaining clear and concise information on the operations.</li> <li>Establish guest database with preference records of regular guests</li> <li>Schedule employees to maintain Hotel s service standards within budgeted labour costs</li> <li>Assign responsibilities to subordinates and conduct regular performance checks</li> <li>Implement weekly cleaning schedules for operating equipment</li> <li>Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department</li> <li>Control stock of all equipment in the outlet</li> <li>Constantly monitor staff's appearance, attitude and degree of professionalism</li> </ul> PERSONAL ATTRIBUTES <ul> <li>Excellent reading, written and oral proficiency in English</li> <li>Experienced in all aspects of outlet service</li> <li>Must be well-presented and professionally groomed at all times</li> <li>Excellent leader and trainer with strong motivational skills</li> <li>Strong interpersonal skills and attention to detail</li> <li>High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination</li> <li>Proven organizational skills, able to set and meet deadlines with quality results</li> </ul>

Outlet Manager - All Day Dining Restaurant

JOB SCOPE The Cafeteria Attendant is responsible for sanitation and hygiene/ ensure all Food and drink are prepared on Time. DUTIES &amp; RESPONSIBILITIES <ul> <li>Ensuring the cafeteria is fully stocked and the menu Print at all times.</li> <li>Notifying the Supervisor or kitchen Chef of any shortage.</li> <li>Clean the Cafeteria area inside and ensure they are safe and hygienic at all times.</li> <li>Check that all cafeteria facilities, equipment, Tables and chairs are in good order and to report any damage.</li> <li>Follow the normal operating plan, ensuring correct opening and closing times and setting up and clearing down as required.</li> <li>Assist Chefs with preparing food, ensuring these are ready on time.</li> <li>Monitor expenditure, stock, wastage and use-by dates.</li> </ul> QUALIFICATIONS &amp; REQUIREMENTS: <ul> <li>General knowledge of the preparation, cooking and serving of food in large quantities. General knowledge of food quality and values.</li> <li>General knowledge of the practices used in receiving and storing food in large quantities.</li> <li>General knowledge of Cafeteria sanitation and safety measures used in food handling and in the operation, cleaning and care of utensils, equipment and work area</li> <li>Ability to supervise the work of other.</li> <li>Ability to prepare reports.</li> <li>Ability to work with others in a close fast paced environment must be organized and be able to complete reports and documents in a timely manner.</li> </ul> REQUIREMENTS <ul> <li>English language</li> <li>Basic Food Safety Hygiene Training</li> <li>Minimum 3 years experience in food industry</li> </ul>

Cafeteria Supervisor

KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Read daily events, to acknowledge any VIP s arrivals.</li> <li>Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked</li> <li>Present children's menus when appropriate, and describe specials and alternative cuisine</li> <li>Serve and clear food and beverage items in an unobtrusive and professional manner</li> <li>Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures</li> <li>Carry trays, bus and reset tables with linen, china, glass and silver</li> <li>Ascertain guests satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved</li> <li>Follow cash and credit card procedures according to the guidelines of the accounting department</li> <li>Maintain a clean, neat and orderly restaurant throughout service</li> <li>Polish silver, refill salt, pepper and sugar, creamers, etc</li> <li>Ensure that work station is stocked with appropriate condiments at all times</li> <li>Report any guest comments regarding food and beverage to manager</li> <li>Conscientious handling and maintenance of operating equipment</li> <li>Learn and adhere to safety, sanitation and hygiene policies</li> <li>Maintain good working relationships with colleagues, and all other departments</li> <li>Maintain complete knowledge of all F&amp;B services, outlets and hotel services/features</li> <li>Perform opening/closing side duties as assigned and set all tables according to standards</li> <li>Report to manager any kinds of deviation from set standard and procedures</li> <li>Ensure that all service and storage areas are kept safe and clean</li> <li>Help minimize waste, neglect, breakages and mishandling of supplies and equipment</li> <li>Carry out light cleaning and maintenance of the outlet</li> <li>Assist other Food &amp; Beverage Outlets in their operations during peak hours if needed</li> </ul>

Waiter/ Waitress (Lobby Lounge)

DUTIES &amp; RESPONSIBILITIES<ul><li>To report for duty punctually wearing the correct uniform and name badges at all times</li><li>Organize together with de Chef de Partie the shift on his/her section with regards to mise-en-place production and its service.</li><li>Take orders from his/her Chef de Partie and carry them out in the correct manner</li><li>Together with his/her Chef de Partie to write daily wine, dry store, food requisitions and kitchen transfers on the appropriate forms for the approval of the Executive Chef / Chef de Cuisine in order to achieve the high stock rotation desired in the section.</li><li>Maintain good employee relations and motivate colleagues</li><li>Work to the specifications received by the Chef de Partie regarding portion size, quantity and quality as laid down in the recipe index.</li><li>Responsible for completing the daily checklist regarding mise-en-place and food storage.</li><li>Attend daily and monthly meetings with the Chef de cuisine and other meetings as requested by the Executive Chef / Chef de Cuisine</li><li>Report any problems regarding failure of machinery and small equipment to the Chef de cuisine and to follow up and ensure the necessary work has been carried out.</li><li>Check the main information board regarding changes in any Banquets or other information re the organization.</li><li>Keep the section clean and tidy.</li><li>Pass all information to next shift</li><li>Accidents and sickness to be written in log Book and report to the Executive Chef / Chef de Cuisine</li><li>Check Commis Chefs on his/her section: e.g. regarding personal hygiene.</li><li>Assist the Chef de cuisine in composing new recipes and menu ideas.</li><li>Have a complete understanding of and adhere to the company s policy relating to fire, hygiene and safety.</li><li>The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis as appropriate</li></ul>

Demi Chef de Partie - Arabic Kitchen

PURPOSE OF POSITION To assist the Cluster Director of Finance in the administration of all financial aspects of the hotel s operations, to ensure that all local and corporate policies and procedures are observed and to supervise the day-to-day operations of the Accounting Office. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>The Cluster Assistant Director of Finance will assist Cluster Director of Finance in preparing, the annual budget, FF&amp;E budgets and the rolling forecast.</li> <li>To provide accurate and complete financial and management reports on a timely and accurate basis to hotel management, corporate office and owners in accordance with the company and ownership reporting requirements and policy.</li> <li>Responsible for the analysis and interpretation of the financial data and communicating this in a comprehensible form, of meaningful variations in the operations.</li> <li>Assisting the Cluster Director of Finance in order to ensure that all of the accounting staff understands and follows the applicable policies and procedures that are outlined in the Company s accounting policies and procedures manual.</li> <li>Ensure cash flow is adequate to meet the needs of the operation. Approve all cash disbursements and ensure that all disbursements are properly documented and executed. Approve all rebates, adjustments and allowances in accordance with company policy.</li> <li>Conducting a productive monthly departmental meeting to communicate all pertinent departmental, hotel, and Company information.</li> <li>Working with the Cluster Director of Finance to plan, recruit, and hire departmental staff. Also, oversee the training, cross training, and development of the departmental staff.</li> <li>To verify accruals and journal entries, and maintain reconciliations for all balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principles.</li> <li>Have a thorough knowledge of the contents of all volumes of the Policy&amp; Procedure.</li> <li>Supervise the day-to-day activities of all accounting staff including assisting them when necessary to stay current.</li> <li>Prepare or oversee the preparation of all local, state and federal tax returns and other reporting on a timely basis.</li> <li>Take appropriate personnel related action (i.e., hire, commend, discipline, evaluate, etc.) with accounting staff as required.</li> <li>Participate in and develop staff training programs in order to minimize staff turnover activities and results of the accounting office meeting or any other related issues.</li> <li>Conduct self in a professional manner at all times to reflect the high standards of Accor and encourage staff to do the same.</li> <li>To protect the owners and the management company s interest in the hotel assets and operations.</li> <li>To participate in the development, maintenance and adherence to a single chart of accounts, payroll and expense dictionary, and the function of accounts in order that the hotels financial and statistical data is accurately and consistently recorded and reported.</li> <li>Has a fiduciary responsibility to the Company and/or Owners for ensuring the hotels are reporting in compliance with the policies, the Uniform Chart of Accounts and hotel management or other contractual arrangements with respect to accounting matters.</li> <li>The analysis of the balance sheet accounts, on a selected basis and the preparation of the monthly internal benchmarking and operational performance analysis reports.</li> <li>Accountable for the development, documentation and maintenance, within hotels, to ensure compliance with the requirements of internal/standard controls.</li> <li>Manage all facets of the capital process. Ensure all hotels establish and maintain the tracking of fixed assets sub-ledgers and depreciation.</li> <li>The safe keeping of all lease and contracts and any other legal records and documents, which may affect the financial status of the hotel. Such documents are to be listed and keep current on the Critical Date List.</li> <li>To ensure that hotel accounting department is operating efficiently and at an optimum staffing levels, so that there are succession plans in place for the top three positions.</li> <li>To recommend and assist in the design, implementation, and use of methods and procedures that improve the accuracy of working schedules, labor standards, forecast, plans to assist operational staff. Monitor on an ongoing basis the accuracy and recommend correct measurements as necessary.</li> <li>Developing, implementing and monitoring credit and collection procedures and guidelines pursuant to adopted corporate credit policies.</li> <li>Performs other similar or related duties as necessary.</li> </ul>

Cluster Assistant Director of Finance & Business Support

PURPOSE OF POSITION To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel s standards for cleanliness and presentation. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Cleans and maintains areas of responsibility according to set standards and procedures</li> <li>Replenish guest supplies</li> <li>Ensure guests requests are promptly and courteously met</li> <li>Report damage or malfunction in hotel rooms/areas to Supervisor</li> <li>Maintain equipment in a proper state of cleanliness and repair</li> <li>Maintain a section room report as well as a daily productivity report</li> <li>Attend daily briefings with supervisor and takes on daily assigned tasks</li> <li>Reports lost and found articles to the housekeeping office immediately</li> <li>Handle guest complaints, reporting them to Supervisor immediately</li> <li>Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor</li> <li>Record room status in allocated section accurately</li> <li>Comply with hotel s health, safety and hygiene policy</li> <li>Adhere to personnel grooming and hygiene standards</li> <li>Attend meetings and training sessions as required</li> <li>Carry out valet services when required (e.g. delivery of linen, processing laundry orders)</li> <li>Fully understands the difference in guest levels (VIPs) and Room Categories</li> <li>Must adhere to all Lost and Found procedures</li> <li>Proper follow up of HK SOPs</li> <li>Must comply with all fire evacuation procedures and first aid trainings</li> <li>Must comply with Raffles grooming standards</li> <li>To attend proper trainings and have best conduct at work</li> </ul>

Housekeeping Attendant

PURPOSE OF POSITION
To work together with the support of colleagues and superiors to create a luxurious and professional F&amp;B experience for our guests. To remain motivated, efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders.
KEY ROLES &amp; RESPONSIBILITIES
 Fulfill the expectations of the Outlet Leader in regards to discipline, grooming standards and punctuality
 Have a strong understanding of all LQA standards and ensure they are respected during the operation at all times
 Follow the LQA and Outlet service standards, whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence
 Must have strong F&amp;B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes
 To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly
 Have full knowledge of the bar operation, including but not exclusive to coffees, teas and cocktails, and ensure a high-quality standard of production
 Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Bar, Sections, Back Area etc. while ensuring that your duties are completed to the highest level and standard
 Must follow all processes and SOP s strictly and efficiently as instructed by the Outlet Leader/Manager
 Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Outlet standards
 Recognize and acknowledge all our regular and VIP guests and their preferences
 Update Outlet Leader/Manager on guest s preferences obtained during the first in order for them to be updated (in Opera for In House guests) and share the information with team members
 Conduct regular quality checks to ensure guests satisfaction levels, thereafter handling feedback in a correct and professional manner and reporting any issues directly to the Outlet Leader/Manager
 Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leader/Manager
 Perform all opening, closing and side duties and fill out the required checklists
 Support the Team to conduct monthly equipment inventories to ensure a standard stock of all essential materials and equipment and report any discrepancies to the Outlet Leader/Manager
 Ensure proper segregation of the waste management are applied at all time as part of the planet 21 initiative
 Help minimize waste, breakages and mishandling of supplies and equipment
 To assist the Outlet Leader/Manager in liaising with other departments such as Housekeeping, Stewarding and Engineering to ensure a high standard of cleanliness and maintenance is maintained at all times
 Take responsibility for the cleanliness of the Outlet, following a clean as you go mentality
 Ensure the outlet is clean, tidy and clearance is completed quickly to maintain a clean hygienic and tidy outlet and workplace
 Maintain the ALL SAFE standards throughout the department and ensure all safety and hygiene procedures are strictly followed
 Have good knowledge of our outlet goals and use skills such as upselling to assist in reaching the targets
 Actively contribute to strong communication within the team, both verbally and in the team WhatsApp group
 Maintain complete knowledge of all F&amp;B services, outlets and other hotel services in order to advise all guests accordingly
 Follow up with all necessary departmental paperwork, side duties and meet any deadlines punctually as set by the Outlet Leader/Manager
 Ensure that outlet logbooks, files, tracking sheets and other financial reports are being kept up to date to ensure accurate tracking is followed at all times
 Attend trainings conducted by the Outlet Leader/Manager, Departmental Trainer and the HR department with enthusiasm and demonstrate a desire to learn
 To maintain a positive and motivated attitude at all times during the work place
 Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures
 Carry out any other duties as and when assigned by the Management of the Hotel
 Assist other Food &amp; Beverage Outlets in their operations within peak times when needed, and do so with willingness and positivity

Waitress

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