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Railroad Construction Co Inc

<div>IT Support Specialist 
IT Support Specialist 
Position Name 
Railroad Construction Company, Inc. 
 
Company 
At a Glance 
Here is some basic information about this Position: 
Position Location 
Paterson, NJ 
Job Type 
Full Time 
Remote Type 
Onsite 
Salary 
$65,000 - $80,000 per year 
Job Description 
Technical Support and Operations
<ul>
<li>Provide first-level technical support for common issues such as password resets, account access, printing, and basic workstation troubleshooting.</li>
<li>Assist with diagnosing and resolving hardware and software issues under the guidance of senior IT staff.</li>
<li>Document work performed, solutions identified, and procedures followed to support knowledge sharing and consistency.</li>
</ul>
Systems, Devices, and Asset Management
<ul>
<li>Support the setup, imaging, deployment, and replacement of laptops, desktops, and peripheral devices.</li>
<li>Assist with maintaining accurate IT asset records, including equipment tracking, labeling, and inventory updates.</li>
<li>Update and manage tickets, tasks, and asset records within IT service management platforms.</li>
</ul>
Learning, Exposure, and Development
<ul>
<li>Shadow IT team members during system maintenance, upgrades, deployments, and troubleshooting activities.</li>
<li>Participate in team meetings, training sessions, and lunch-and-learns to build foundational IT knowledge and professional skills.</li>
<li>Learn and follow IT standards, procedures, and security best practices.</li>
</ul>
Customer Service and Communication
<ul>
<li>Deliver professional, courteous, and timely support to internal users in person, by phone, or via email.</li>
<li>Clearly document user issues, actions taken, and outcomes, escalating issues appropriately when beyond Level 1 scope.</li>
<li>Develop strong communication skills by interacting with users at varying technical skill levels.</li>
</ul>
Project and Team Support
<ul>
<li>Assist with research, documentation, and preparation related to ongoing IT initiatives and departmental projects.</li>
<li>Support testing and validation efforts for new systems, applications, and technology rollouts.</li>
<li>Contribute to continuous improvement efforts by identifying opportunities to improve processes or documentation</li></ul> 


Requirements 
To be considered, preferred applicants should present the following: 
<ul><li>
Bachelors Degree in Computer Science or equivalent</li>
<li>Ability to commute to Paterson, NJ daily</li></ul> 


Benefits 
We are proud to offer the following benefits to our employees: 
<ul><li>
Medical and Dental Coverage</li><li>
401k with Employer Match</li><li>
Vacation and Holiday</li><li>
ESOP</li><li>
Long Term Disability</li><li>
Competitive Salary</li><li>
Group Life Insurance</li><li>
Bonus Program</li><li>
Tuition Reimbursement</li></ul> 
Ready to join our team?</div>

IT Support Specialist

Join Railroad Construction Co Inc and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Railroad Construction Co Inc

About Company

IT Support Specialist