Abrar Admin

Ranger Heating & Cooling

<div>Job Title: Service Dispatcher
Schedule: Monday-Friday | 8:00 AM - 5:00 PM (occasional overtime during peak seasons) 
Pay Range: $25.00 - $29.00 per hour
Join a Team That Keeps Service Running Smoothly
Ranger HeatingCooling is seeking a highly organized Service Dispatcher who thrives in a fast-paced environment and enjoys coordinating people, schedules, and service operations.
Our dispatcher plays a critical role in ensuring our technicians are scheduled efficiently and customers receive timely service. This position acts as the communication hub between customers, technicians, and the service department, helping keep daily operations running smoothly.
We are looking for someone detail-oriented, proactive, calm under pressure, and able to manage multiple priorities throughout the day.
If you enjoy problem-solving, coordinating moving pieces, and being an essential part of a service team, this role may be a great fit.
What You'll Do
Coordinate Daily Technician Schedules
Dispatch technicians to service calls based on urgency, location, and skill set 
Monitor technician schedules throughout the day and adjust as needed 
Ensure jobs are assigned efficiently to maximize productivity and response time 
Maintain clear communication with technicians regarding job details and updates
Manage Incoming Service Requests
Answer inbound calls and assist customers with scheduling service appointments 
Gather accurate information about customer issues to properly schedule calls 
Confirm appointments and ensure all job details are entered correctly in the system 
Communicate expected arrival times and service updates to customers
Support Service Operations
Track technician progress throughout the day and adjust schedules when needed 
Communicate job status updates between technicians and customers 
Enter and update service orders, notes, and customer records 
Assist with coordinating emergency calls and priority service requests
Maintain Communication Across the Team
Serve as the central point of communication between office staff and field technicians 
Relay important customer details and job information to technicians 
Help ensure service calls are completed efficiently and documented properly
What Success Looks Like in This Role
Top Dispatchers in this position are known for:
Strong organizational and scheduling skills 
Clear and professional communication with both customers and technicians 
Ability to multitask and prioritize during busy service periods 
Staying calm and solution-focused when schedules change 
Attention to detail with job information and service records 
Supporting technicians and helping the team operate efficiently
Required Qualifications
High school diploma or equivalent 
1+ year of dispatching, scheduling, or customer service experience in an office environment 
Strong communication and coordination skills 
Ability to manage multiple priorities in a fast-paced environment 
Strong organizational and problem-solving abilities 
Intermediate computer skills and ability to learn new software quickly 
Positive attitude and strong work ethic 
Reliability and consistent attendance
Preferred Qualifications
Experience dispatching technicians in HVAC, plumbing, electrical, or home services 
Experience with service scheduling or route management 
Familiarity with CRM or dispatch platforms (ServiceTitan or similar) 
Experience working in a high-volume service environment 
Strong ability to coordinate multiple technicians and job priorities
Why Top Performers Choose Ranger HeatingCooling
Stable, year-round work in an essential industry 
Professional and supportive team environment 
Opportunity to grow within the company 
Fast-paced workday that stays engaging 
A role where your coordination directly impacts service quality and customer satisfaction</div>

Service Dispatcher

Join Ranger Heating & Cooling and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ranger Heating & Cooling

About Company

Service Dispatcher