Service Dispatcher

Job Title: Service Dispatcher

Schedule: Monday-Friday | 8:00 AM - 5:00 PM (occasional overtime during peak seasons)
Pay Range: $25.00 - $29.00 per hour

Join a Team That Keeps Service Running Smoothly

Ranger HeatingCooling is seeking a highly organized Service Dispatcher who thrives in a fast-paced environment and enjoys coordinating people, schedules, and service operations.

Our dispatcher plays a critical role in ensuring our technicians are scheduled efficiently and customers receive timely service. This position acts as the communication hub between customers, technicians, and the service department, helping keep daily operations running smoothly.

We are looking for someone detail-oriented, proactive, calm under pressure, and able to manage multiple priorities throughout the day.

If you enjoy problem-solving, coordinating moving pieces, and being an essential part of a service team, this role may be a great fit.

What You'll Do

Coordinate Daily Technician Schedules

Dispatch technicians to service calls based on urgency, location, and skill set
Monitor technician schedules throughout the day and adjust as needed
Ensure jobs are assigned efficiently to maximize productivity and response time
Maintain clear communication with technicians regarding job details and updates

Manage Incoming Service Requests

Answer inbound calls and assist customers with scheduling service appointments
Gather accurate information about customer issues to properly schedule calls
Confirm appointments and ensure all job details are entered correctly in the system
Communicate expected arrival times and service updates to customers

Support Service Operations

Track technician progress throughout the day and adjust schedules when needed
Communicate job status updates between technicians and customers
Enter and update service orders, notes, and customer records
Assist with coordinating emergency calls and priority service requests

Maintain Communication Across the Team

Serve as the central point of communication between office staff and field technicians
Relay important customer details and job information to technicians
Help ensure service calls are completed efficiently and documented properly

What Success Looks Like in This Role

Top Dispatchers in this position are known for:

Strong organizational and scheduling skills
Clear and professional communication with both customers and technicians
Ability to multitask and prioritize during busy service periods
Staying calm and solution-focused when schedules change
Attention to detail with job information and service records
Supporting technicians and helping the team operate efficiently

Required Qualifications

High school diploma or equivalent
1+ year of dispatching, scheduling, or customer service experience in an office environment
Strong communication and coordination skills
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and problem-solving abilities
Intermediate computer skills and ability to learn new software quickly
Positive attitude and strong work ethic
Reliability and consistent attendance

Preferred Qualifications

Experience dispatching technicians in HVAC, plumbing, electrical, or home services
Experience with service scheduling or route management
Familiarity with CRM or dispatch platforms (ServiceTitan or similar)
Experience working in a high-volume service environment
Strong ability to coordinate multiple technicians and job priorities

Why Top Performers Choose Ranger HeatingCooling

Stable, year-round work in an essential industry
Professional and supportive team environment
Opportunity to grow within the company
Fast-paced workday that stays engaging
A role where your coordination directly impacts service quality and customer satisfaction