Qureos Mentor

Raya CX

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 Company Description
 
 
 
 RAYA Customer Experience (RAYA CX) specializes in next-generation Business Process Outsourcing (BPO) and customer experience management, serving clients across diverse industries. Since 2001, RAYA CX has been a trusted partner for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Leveraging skilled labor markets and innovative technology, RAYA CX delivers a wide range of integrated solutions, driving seamless operations and continuous improvement for its global clients.
 
 
 
 Role Description
 
 
 
 This full-time on-site role is based in Qesm 1st 6 October, where you will be part of the Back Office team supporting French-speaking clients. Responsibilities include managing back-office operations, handling customer service tasks, and collaborating with cross-functional teams such as sales and finance. The role requires efficient communication with internal and external stakeholders, ensuring high-quality service delivery and operational excellence.
 
 
 
 Qualifications
 
 
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 Strong expertise in Back Office Operations, with an emphasis on accuracy and attention to detail
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 Excellent Communication and Customer Service skills in French and English
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 Understanding of basic concepts in Finance and Sales is a plus
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 Ability to work effectively in an on-site team environment
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 Strong problem-solving and organizational skills
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 Bachelor&rsquo;s degree or equivalent experience
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 Prior experience in BPO, customer service, or back-office roles will be advantageous
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Back Office (French ) speakers

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 Job Responsibilities:
 
 
 
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 Ensure the effective delivery of training courses, programs and sessions
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 Responsible for controlling all training performance targets and for improving failed metrics if any.
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 Responsible for the technical development for all training executives and senior executives.
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 Planning and implementing all training surveys to identify areas of improvement and provide trainees feedback.
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 Designing required training courses programs or sessions according to staff knowledge and skills
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 Liaises with external course providers to be updated with last training techniques and programs.
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 Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, exercise, role play and computer based training.
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 Ensure that all training manuals, materials, references, library are always updated.
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 Maintain records/reports and prepare statistical reports to evaluate performance and monitor progress
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 Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects.
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 Communicates regularly with operations to assess agents needing training and delivering required new and refresher classes personally or through available trainers
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 Review the performance of trainers and coaches their results and gives them direction for ongoing performance improvement
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 Delivers training/coaching &amp; OJ training for new/existing call center staff.
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 Oversee all the activities of own team to ensure high performance levels and efficient implementation.
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 Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
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 Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives.
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Training Specialist

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 Job Description:
 
 
 We are seeking a highly motivated and experienced Training Executive with a sales background to join our team at RayaCX in Cairo, Egypt. As a Training Executive, you will be responsible for designing, implementing, and delivering training programs to our sales team to enhance their skills and knowledge.
 
 
 Key Responsibilities:
 
 
 1. Develop and implement training programs for the sales team based on their needs and the company's objectives.
 
 
 2. Conduct training sessions for new sales employees to ensure they have a thorough understanding of our products, services, and sales techniques.
 
 
 3. Create training materials, including presentations, videos, and other interactive tools, to make the training sessions engaging and effective.
 
 
 4. Monitor the progress of the sales team and provide coaching and feedback to help them improve their performance.
 
 
 5. Collaborate with the sales managers to identify areas for improvement and develop training plans to address them.
 
 
 6. Stay updated with industry trends and best practices in sales and incorporate them into the training programs.
 
 
 7. Evaluate the effectiveness of the training programs and make necessary adjustments to ensure continuous improvement.
 
 
 8. Work closely with the HR team to ensure training programs align with the company's overall training strategy.
 
 
 9. Assist in the onboarding process for new sales employees by providing them with the necessary training and resources.
 
 
 10. Maintain accurate records of training activities and provide reports to management as needed.
 
 
 Requirements:
 
 
 1. Bachelor's degree in Business Administration, Marketing, or a related field.
 
 
 2. Minimum of 3 years of experience in sales training, preferably in a similar industry.
 
 
 3. Proven track record of designing and delivering successful training programs.
 
 
 4. Strong understanding of sales techniques and strategies.
 
 
 5. Excellent communication and interpersonal skills.
 
 
 6. Ability to work independently and in a team environment.
 
 
 7. Strong organizational and time-management skills.
 
 
 8. Proficient in Microsoft Office and other training software.
 
 
 9. Fluent in English and Arabic.
 
 
 10. Willingness to travel for training purposes.
 
 
 If you are a driven and results-oriented individual with a passion for training and sales, we encourage you to apply for this exciting opportunity at RayaCX. We offer a competitive salary, benefits package, and a dynamic work environment where you can grow and develop your skills.
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Training Executive (Sales Background)

Join Raya CX and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Raya CX

About Company

Back Office (French ) speakers

Training Specialist

Training Executive (Sales Background)