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REEF | ريف

<div>
 
 
 E-Commerce Operations Supervisor
 
 
 - Reef Holding
 
 
 
 
 
 
 
 
 We're Hiring:
 
 E-Commerce Operations Superviso
 
 
 
 rLocation
 
 : Riyadh, Saudi Arabi
 
 
 
 aJob Type
 
 : Full-Tim
 
 
 
 
 
 
 e
 
 About Reef Holdin
 
 
 
 g:Reef Holding continues to shape the future of digital retail in Saudi Arabia by blending operational excellence with innovation. We are currently seeking a proactive and detail-oriente
 
 d E-Commerce Operations Supervis
 
 or to join our dynamic team and lead the operational success of our online platform
 
 
 
 
 
 
 s.
 
 About the Ro
 
 
 
 le:As
 
 an E-Commerce Operations Supervi
 
 sor, you will oversee day-to-day e-commerce activities, ensuring seamless order processing, logistics coordination, and a world-class customer experience. You&rsquo;ll play a key role in aligning operational efficiency with strategic digital sales goa
 
 
 
 
 
 
 ls.
 
 Key Responsibilit
 
 
 <ul>
 <li>
 
 ies:Order &amp; Inventory Managem
 
 </li>
 <li>
 ent:Monitor and manage order processing from placement to deliv
 </li>
 <li>
 ery.Coordinate with supply chain and warehouse teams to ensure stock availabil
 </li>
 <li>
 ity.Supervise return and exchange processes to ensure a smooth customer experie
 </li>
 <li>
 
 nce.Customer Experience Optimizat
 
 </li>
 <li>
 ion:Oversee customer service operations and ensure timely resolution of inquiries and complai
 </li>
 <li>
 nts.Analyze customer feedback and implement enhancements to elevate the e-commerce jour
 </li>
 <li>
 
 ney.Logistics &amp; Fulfillment Oversi
 
 </li>
 <li>
 ght:Coordinate with shipping providers to ensure timely and high-quality deliver
 </li>
 <li>
 ies.Monitor logistics KPIs and implement strategies for greater efficiency and accur
 </li>
 <li>
 
 acy.Operational Performance &amp; Analy
 
 </li>
 <li>
 sis:Analyze daily and weekly performance reports to identify gaps and improvement opportunit
 </li>
 <li>
 ies.Drive process automation and cost-efficiency initiati
 </li>
 <li>
 
 ves.Cross-Functional Collaborat
 
 </li>
 <li>
 ion:Work closely with marketing to support campaigns and promotional launc
 </li>
 <li>
 hes.Collaborate with IT to resolve platform-related technical iss
 </li>
 <li>
 ues.Coordinate with finance on billing and payment reconciliati
 </li>
 <li>
 
 ons.Compliance &amp; Quality Cont
 
 </li>
 <li>
 rol:Ensure all e-commerce operations adhere to company policies and local regulati
 </li>
 <li>
 ons.Keep up with evolving e-commerce laws in Saudi Arabia and ensure ongoing complia
 </li>
 <li>
 
 nce.Team Management &amp; Developm
 
 </li>
 <li>
 ent:Supervise team performance, assign tasks, and ensure operational consiste
 </li>
 <li>
 ncy.Train and motivate team members on best practices and new syst
 </li>
 </ul>
 
 
 
 
 
 ems.
 
 Qualificat
 
 
 <ul>
 <li>
 ions:Bachelor&rsquo;s degree in Marketing, E-Commerce, or a related f
 </li>
 <li>
 ield.Proven experience managing e-commerce operations, preferably in the Saudi ma
 </li>
 <li>
 rket.Strong understanding of inventory systems, logistics processes, and order manage
 </li>
 <li>
 ment.Excellent analytical skills and operational problem-solving capabili
 </li>
 <li>
 ties.Familiarity with logistics providers and shipping coordina
 </li>
 <li>
 tion.Fluent in Arabic; good command of English prefe
 </li>
 <li>
 rred.Strong communication and team leadership sk
 </li>
 <li>
 ills.Solid knowledge of local e-commerce laws and compliance requirem
 </li>
 </ul>
 
 
 
 
 
 ents.
 
 Why Join Reef Ho
 
 
 
 lding?Be part of a forward-thinking team driving digital transformation in Saudi retail. At Reef Holding, your operational insights will directly influence success and customer satisfaction in a fast-growing e-commerce land
 
 
 
 
 scape.
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E-Commerce Operations Supervisor

Join REEF | ريف and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

REEF | ريف

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E-Commerce Operations Supervisor