Abrar Admin

Residence Inn Dover by Marriott

Job Summary As a Front Desk Associate, you will be the welcoming face of our hospitality team, creating a positive first impression for guests and visitors alike. Your energetic and professional demeanor will ensure smooth check-in and check-out processes, provide exceptional guest services, and handle a variety of front desk operations. This role offers an exciting opportunity to showcase your hospitality management skills, multi-task efficiently, and contribute to an outstanding guest experience in a dynamic resort or hotel environment. Your enthusiasm and attention to detail will help foster a warm, inviting atmosphere that keeps guests coming back.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently</li><li>Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately</li><li>Handle guest inquiries, requests, and complaints with patience and proactive solutions</li><li>Maintain accurate guest records, reservations, and billing information using hotel management software</li><li>Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly</li><li>Conduct night audit procedures when scheduled to reconcile daily transactions and ensure financial accuracy</li><li>Provide exceptional guest relations by anticipating needs and delivering personalized service experiences</li></ul>Skills<ul><li>Strong background in hospitality management and hotel operations</li><li>Bilingual or multilingual abilities to serve diverse guest populations effectively</li><li>Excellent customer service skills with a friendly, approachable demeanor</li><li>Proficiency in front desk functions, including reservation systems and multi-line phone systems</li><li>Knowledge of hotel management practices, guest services, and resort operations</li><li>Effective phone etiquette and communication skills for handling guest interactions professionally</li><li>Experience with night audit procedures is a plus for seamless financial reconciliation</li><li>Ability to manage multiple tasks efficiently while maintaining attention to detail</li></ul>This paid position invites energetic professionals passionate about hospitality to join our team. If you thrive in fast-paced environments, excel at creating memorable guest experiences, and possess the skills listed above, we look forward to welcoming you aboard!Pay: $16.00 - $17.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li><li>Hotel: 1 year (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul>Ability to Commute:<ul><li>Dover, DE 19901 (Required)</li></ul>Work Location: In person

Front Desk Associate

Join Residence Inn Dover by Marriott and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Residence Inn Dover by Marriott

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Front Desk Associate