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Job Title: QA Executive &ndash; Rawalpindi Company: Simply BPO Location: Rawalpindi (Bahria Phase 2) Job Type: Full-Time Shift: Day ShiftAbout Simply BPOSimply BPO is a growing outsourcing company focused on delivering high-quality customer sales services while maintaining strong compliance and performance standards.Job DescriptionSimply BPO is hiring a QA Executive responsible for ensuring quality, compliance, and performance across all customer interactions, particularly within UK-based campaigns.Key Responsibilities<ul><li>Monitor daily agent calls and evaluate performance using QA scorecards across campaigns</li><li>Ensure all interactions meet legal, compliance, and campaign standards </li><li>Verify mandatory compliance requirements for each campaign</li><li>Review script adherence, tone, clarity, and communication quality </li><li>Assess empathy, customer handling, and qualification depth during calls</li><li>Validate accuracy of data and CRM entries </li><li>Monitor process adherence and highlight deviations</li><li>Prepare daily, weekly, and monthly QA reports with performance insights</li><li>Maintain QA dashboards and documentation </li><li>Track AHT and identify inefficiencies such as delays or silences</li><li>Provide structured feedback with timestamps and error categorization</li><li>Coordinate with Team Leads and Trainers for performance improvement</li><li>Ensure confidentiality and professionalism in all QA activities </li></ul>Additional Responsibilities (Added for Indeed Optimization)<ul><li>Identify trends and recommend process improvements</li><li>Ensure adherence to KPIs such as CSAT, QA scores, and compliance rates</li></ul>Requirements<ul><li>Minimum 1 year experience as QA in a call center/BPO</li><li>Strong command of English (spoken &amp; written)</li><li>Excellent listening, analytical, and evaluation skills</li><li>Strong attention to detail</li><li>Good understanding of KPIs (AHT, CSAT, QA, Compliance)</li><li>Proficient in MS Excel / Google Sheets</li><li>Experience with UK campaigns (preferred)</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Career growth opportunities</li><li>Professional work environment</li></ul>Interview DetailsInterview Timings: 3:00 PM &ndash; 10:00 PM (Monday to Friday) Location: 1st Floor, Above Save Mart, Bahria Phase 2, RawalpindiJob Type<ul><li>Full-time</li><li>Onsite</li><li>Experienced candidates welcome</li></ul>Language Requirement<ul><li>English (Required)</li></ul>Ready to Apply?WhatsApp or Call: +92 319 9911979 Send your CV or message us directly to book your interview.Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>QA: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

QA Executive-Rawalpindi

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QA Executive-Rawalpindi