Abrar Admin

Right Restoration Partners

Position Summary:As a Dispatcher &amp; File Coordinator, you will be the first impression of our brand. You&rsquo;ll manage customer inquiries, coordinate emergency response teams, and support seamless job execution in a high-impact, fast-paced environment. This role bridges frontline customer service with critical internal coordination, helping us deliver reliable, compassionate support to customers in urgent need.Key Responsibilities:&middot; Act as the primary point of contact for inbound customer calls, emails, and inquiries related to emergency services and restoration.&middot; Intake, schedule, and dispatch service calls promptly using our scheduling system or CRM platform.&middot; Coordinate with supervisors, project managers, and third parties to ensure efficient response times and customer satisfaction.&middot; Review and maintain customer and job documentation (e.g., work authorizations, photos, insurance forms) for accuracy and compliance.&middot; Monitor progress of active jobs and proactively communicate updates to clients and internal stakeholders.&middot; Assist with billing documentation and customer follow-up to ensure closure and satisfaction.&middot; Participate in cross-functional team initiatives to improve workflow, customer experience, or process efficiency.Preferred Education &amp; Experience:&middot; Experience: 2+ years in a customer-facing, scheduling, or dispatch role; experience in restoration, construction, or home services industries preferred.&middot; Technical Skills: Proficiency in Microsoft Office (especially Outlook and Excel); experience with CRM systems, scheduling software, or restoration platforms preferred.&middot; Education: High school diploma or equivalent required; post-secondary coursework or certifications in customer service, project coordination, or construction administration are a plus.&middot; Communication: Strong verbal and written communication skills; able to convey empathy and professionalism during high-stress situations.Pay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Dispatcher & File Coordinator

Join Right Restoration Partners and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Right Restoration Partners

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Dispatcher & File Coordinator