Dispatcher & File Coordinator

Position Summary:

As a Dispatcher & File Coordinator, you will be the first impression of our brand. You’ll manage customer inquiries, coordinate emergency response teams, and support seamless job execution in a high-impact, fast-paced environment. This role bridges frontline customer service with critical internal coordination, helping us deliver reliable, compassionate support to customers in urgent need.

Key Responsibilities:

· Act as the primary point of contact for inbound customer calls, emails, and inquiries related to emergency services and restoration.

· Intake, schedule, and dispatch service calls promptly using our scheduling system or CRM platform.

· Coordinate with supervisors, project managers, and third parties to ensure efficient response times and customer satisfaction.

· Review and maintain customer and job documentation (e.g., work authorizations, photos, insurance forms) for accuracy and compliance.

· Monitor progress of active jobs and proactively communicate updates to clients and internal stakeholders.

· Assist with billing documentation and customer follow-up to ensure closure and satisfaction.

· Participate in cross-functional team initiatives to improve workflow, customer experience, or process efficiency.

Preferred Education & Experience:

· Experience: 2+ years in a customer-facing, scheduling, or dispatch role; experience in restoration, construction, or home services industries preferred.

· Technical Skills: Proficiency in Microsoft Office (especially Outlook and Excel); experience with CRM systems, scheduling software, or restoration platforms preferred.

· Education: High school diploma or equivalent required; post-secondary coursework or certifications in customer service, project coordination, or construction administration are a plus.

· Communication: Strong verbal and written communication skills; able to convey empathy and professionalism during high-stress situations.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person