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River Road Auto Haus

Position Summary Metro Motor is seeking a skilled and reliable Towing Dispatcher with at least 1 year of experience to join our growing team. The ideal candidate will be highly organized, customer-focused, and familiar with the Virginia, DC, and Maryland region. As a dispatcher, you will be responsible for coordinating towing operations, assigning jobs to drivers, and ensuring timely and efficient service for our customers.Key Responsibilities<ul><li>Answer incoming calls and requests for towing services promptly and professionally.</li><li>Dispatch towing and roadside assistance calls to drivers based on location, availability, and urgency.</li><li>Monitor driver locations and job statuses using GPS and dispatch software.</li><li>Communicate clearly with drivers, customers, and team members to ensure efficient operations.</li><li>Maintain accurate records of calls, jobs, and customer interactions.</li><li>Prioritize multiple calls in a fast-paced environment while ensuring high-quality customer service.</li><li>Provide drivers with accurate directions and location details within the Virginia, DC, and Maryland region.</li></ul>Qualifications<ul><li>Minimum of 1 year of dispatching experience (towing industry preferred).</li><li>Strong knowledge of the Virginia, DC, and Maryland area.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to multitask and remain calm under pressure.</li><li>Basic computer and GPS/dispatch software proficiency.</li><li>Flexible schedule; availability for evenings, weekends, or holidays may be required.</li></ul>Job Type: Full-timePay: $70,000.00 - $90,000.00 per yearBenefits:<ul><li>Employee assistance program</li><li>Employee discount</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li></ul>Application Question(s):<ul><li>Do you have at least 1 year of experience as a dispatcher (towing, transportation, logistics, or similar)?</li><li>Please briefly describe your past dispatching experience. (Open-ended)</li><li>Are you familiar with the Virginia, Washington DC, and Maryland region for directing drivers and providing accurate directions?</li><li>This role requires clear communication with drivers and customers over the phone and radio. How would you rate your communication skills?</li></ul>Excellent Good Needs improvement<ul><li>Are you able to multitask and stay organized in a fast-paced dispatching environment?</li><li>Are you available to work evenings, weekends, or holidays if needed?</li></ul>Work Location: In person

Towing Dispatcher

Join River Road Auto Haus and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

River Road Auto Haus

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Towing Dispatcher