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Robust Support and Solutions

Robust Support &amp; Solutions is looking to hire &quot;IT Network Support Executive&quot; for it's Karachi office.Office Location: PECHS, BLOCK 6Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities: The position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with users.Responsibilities:&#61623; Assist all employees with any computer or IT related issues&#61623; Create, add and modify user accounts and services across our various cloud platforms&#61623; Assist users over the phone, in-person, and remotely using multiple platforms&#61623; Administration of Active Directory, Azure, Sharepoint, Exchange, Office365, EndPoints, Activtrack, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software&#61623; Office365 support setting up devices and email clients, tablets, mobile phones, and computers&#61623; Understanding of virtual desktop environment and remote desktop technology&#61623; Configure, deploy, and relocate desktops, laptops, printers, and any other related devices&#61623; Identify, report, and respond to potential cybersecurity threats&#61623; Setting up advanced network firewalls and switches&#61623; Identify, troubleshoot, resolve, and document end-user system issues requests&#61623; Ensure all requests are resolved promptly and with high-quality results&#61623; Ability to organize, prioritize, and meet established deadlines&#61623; Provide technical documentation for configurations and procedures&#61623; Coordinate and create scope of work with various telecom contractors&#61623; Regularly perform cabling and equipment installation&#61623; Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.&#61623; Research, design and deploy new solutions required by end-usersRequired skills and experience:&#61623; Excellent communication and personal skills in bi-lingual English/Urdu (speak, read and write) preferred&#61623; Minimum 5-6 years of relevant experience in a help desk/IT support role&#61623; Minimum Intermediate or Graduate - Certifications such as A+ / Network + / Microsoft are preferred but not required&#61623; Experience in the set-up, configuration, and use of computer hardware, software, and networks including but not limited to LAN Mapping&#61623; Ability to communicate technical issues to technical and non-technical employees&#61623; Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365&#61623; Quick analytic response to resolve issues in any situation&#61623; Self-motivated and willing to learn, as well as always find the solution&#61623; Able to work in a fast pace environment&#61623; Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)&#61623; Knowledge of wireless networks, set up maintenance and troubleshooting&#61623; Knowledge of video conference systems and other common hardware devices and software&#61623; Experience providing remote support via phone and remote-control applications desired&#61623; Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred&#61623; Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.&#61623; A background check will be required&#61623; The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously&#61623; Ability to work flexible hours, including evenings, weekends, and Night, on an on-call rotation&#61623; Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT positionJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Would you be comfortable to work from office in a Night shift? (Timings: 9pm-6am PKT)</li><li>What is your current/ last drawn salary and expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT/ Network support: 5 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Senior Executive - IT & Network Support

We're looking to hire a &quot;HR Coordinator&quot; for our back office in Karachi.Location: Fortune Tower, PECHS, BLOCK 6Job timings: 8PM to 5AM (Night Shift)&ndash; Six days a week &ndash; Monday till Saturday &ndash; On-site Position.We are seeking a detail-oriented and proactive Back Office HR Coordinator to support daily HR operations. The ideal candidate will be responsible for managing attendance and time tracking, handling employee documentation, assisting in engagement activities, and supporting various HR operational tasks.Key Responsibilities:<ul><li>Monitor and report daily attendance and time tracking data using Excel.</li><li>Maintain HR trackers for various operational processes and compliance needs.</li><li>Identify and escalate disciplinary issues based on attendance or office behavior.</li><li>Coordinate issuance and tracking of employee office access cards and medical insurance cards.</li><li>Support employee engagement activities and internal communications.</li><li>Greet and assist candidates arriving for onsite interviews in a professional and welcoming manner.</li><li>Manage the availability of conference rooms and schedule meetings as required.</li><li>Assist in administrative and operational HR tasks as assigned by the HR Manager.</li></ul>Requirements:<ul><li>Bachelor's degree in Human Resources, Business Administration, or related field.</li><li>1&ndash;2 years of experience in an HR support or coordination role preferred.</li><li>Strong proficiency in MS Excel (data entry, basic formulas, reporting).</li><li>Good organizational and communication skills.</li><li>Ability to handle sensitive information with discretion.</li><li>Detail-oriented and proactive in identifying issues and streamlining processes.</li></ul>Salary budget : PKR 70,000-90,000 + Benefits including Medical Insurance for self &amp; immediate family, 24 paid leave, leave encashment, performance-based bonus, annual salary incrementIf you have the required qualifications for this role, please apply by sharing your resume at ashahed@xclusivetradinginc.comJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in working onsite at the night shift (US Time zone) (Job /['timings: 8pm-5am Pakistan time)</li><li>Share your last drawn salary and your salary expectations?</li><li>Have you ever previously worked in a BPO company/ Back Office? (Yes/No)</li><li>Have you ever previously worked in a night shift? (Yes/No)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Human resource management: 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Work Location: In person

Back Office HR Coordinator

Join Robust Support and Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Robust Support and Solutions

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Senior Executive - IT & Network Support

Back Office HR Coordinator