Qureos Mentor

Robusta

<div>We are seeking an experienced Team Leader &ndash; Quality &amp; Training to lead the quality assurance and learning functions within our Customer Support organization. This role is responsible for driving service excellence by developing quality frameworks, leading training initiatives, coaching teams, and implementing continuous improvement programs that enhance customer experience across multiple support channels.
The ideal candidate is a strategic leader with a strong background in customer support operations, quality assurance, and learning &amp; development, capable of managing cross-functional stakeholders while delivering measurable improvements in performance and customer satisfaction.
Key ResponsibilitiesQuality Assurance<ul><li>
Lead and manage the Quality Assurance function across customer support operations.</li><li>
Develop quality standards, scorecards, audit processes, and feedback mechanisms for calls, chats, emails, and tickets.</li><li>
Monitor service quality KPIs, identify trends, and implement corrective actions to improve performance.</li><li>
Ensure compliance with company policies, service standards, and regulatory requirements.</li></ul>
Training &amp; Development<ul><li>
Design and deliver onboarding, product, systems, compliance, and soft skills training programs.</li><li>
Assess training effectiveness and continuously enhance learning content and delivery methods.</li><li>
Develop coaching plans to improve employee performance and knowledge retention.</li><li>
Promote a culture of continuous learning and professional development.</li></ul>
Performance &amp; Continuous Improvement<ul><li>
Analyze operational metrics including Quality Scores, CSAT, FCR, AHT, training completion, and escalation rates.</li><li>
Identify opportunities to improve processes, customer experience, and operational efficiency.</li><li>
Apply continuous improvement methodologies such as Lean Six Sigma where appropriate.</li><li>
Prepare reports and present insights and recommendations to senior leadership.</li></ul>
Stakeholder Management<ul><li>
Partner with Customer Experience, Marketing, Digital, Retail, Finance, and HR teams to align quality and training initiatives with business objectives.</li><li>
Manage relationships with external training providers, consultants, and Learning Management System (LMS) vendors.</li><li>
Facilitate governance meetings, workshops, and cross-functional improvement initiatives.</li></ul>
Team Leadership<ul><li>
Lead, mentor, and develop the Quality &amp; Training team.</li><li>
Set performance objectives, conduct coaching sessions, and support career development and succession planning.</li><li>
Foster a collaborative, customer-centric, and high-performance team culture.</li></ul>
Technology &amp; Tools<ul><li>
Oversee the effective use of CRM systems, LMS platforms, quality monitoring tools, BI dashboards, and customer experience platforms.</li><li>
Evaluate new technologies that enhance quality assurance, training delivery, and operational performance.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Business Administration, Data Science, Statistics, or a related field (MBA is a plus).</li><li>
Minimum 10 years of experience in Customer Support Operations, Quality Assurance, Training, or Learning &amp; Development.</li><li>
Proven experience designing and implementing enterprise-wide quality assurance and training programs.</li><li>
Strong experience within digital and omni-channel customer support environments.</li><li>
Excellent knowledge of quality frameworks, adult learning principles, instructional design, and coaching methodologies.</li><li>
Strong analytical, reporting, and problem-solving skills with experience using performance metrics to drive improvements.</li><li>
Experience leading teams and managing cross-functional stakeholders.</li><li>
Excellent communication and presentation skills.</li><li>
Experience with CRM platforms, LMS solutions, BI tools, and quality monitoring systems.</li><li>
Knowledge of Lean Six Sigma or continuous improvement methodologies is an advantage.</li><li>
Experience within the UAE market is highly preferred.</li></ul>
What We're Looking For<ul><li>
Strong leadership and people management skills.</li><li>
Customer-centric mindset with a passion for service excellence.</li><li>
Strategic thinker with excellent execution capabilities.</li><li>
Ability to influence stakeholders across all organizational levels.</li><li>
Results-driven with a continuous improvement mindset.</li></ul></div>

Team Leader Quality & Training- Onsite in AbuDhabi (5 months contract) - Octopus

<div>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.
Currently, we are hiring a Microsoft Dynamics 365 Senior Techno-Functional Consultant for one of our partner organizations in KSA, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.
The Microsoft Dynamics 365 Senior Functional Consultant is responsible for managing, enhancing, and optimizing the Dynamics 365 platform across all departments. The role ensures business alignment, drives continuous improvement, and leads integration efforts with other core systems such as CarPro, Salesforce, MuleSoft, and the Data Warehouse.
This position combines technical expertise with business process knowledge to deliver scalable, efficient, and user-centric solutions that support the organization's digital transformation goals.
Key Responsibilities<ul><li>
Manage and support the overall Dynamics 365 environment, ensuring stability, functionality, and alignment with business needs.</li><li>
Collaborate with stakeholders to identify enhancement opportunities, gather requirements, and implement effective solutions.</li><li>
Work with internal teams and external partners to deploy new modules and system features.</li><li>
Ensure proper system configuration, data integrity, and security controls.</li><li>
Lead integrations between Dynamics 365 and other enterprise platforms (CarPro, Salesforce, MuleSoft, and the Data Warehouse).</li><li>
Conduct gap analysis and develop improvement plans to optimize business processes.</li><li>
Provide end-user training, documentation, and post-deployment support.</li><li>
Oversee change management, testing, and release management activities.</li><li>
Ensure compliance with IT policies, data governance, and audit requirements.</li><li>
Act as the subject matter expert (SME) on Dynamics 365 applications and related business processes.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Information Systems, Computer Science, or Business Administration.</li><li>
7+ years of experience implementing and managing Microsoft Dynamics 365 (Finance, Operations, or CRM).</li><li>
Hands-on experience integrating Dynamics 365 with third-party systems and APIs.</li><li>
Preferred certifications: Microsoft Certified Dynamics 365 Functional Consultant or Solution Architect.</li><li>
Strong analytical, problem-solving, and project management skills.</li><li>
Excellent communication and stakeholder engagement abilities.</li><li>
Fluent in both Arabic and English.</li></ul></div>

Microsoft Dynamics 365 Senior Consultant - Octopus by RTG

<div>About the Role
We are seeking an experienced Senior Databricks Data Quality Engineer to lead the design, implementation, and automation of enterprise-scale data quality frameworks within a Databricks environment. The successful candidate will play a key role in establishing data quality controls, profiling frameworks, remediation processes, and AI-assisted quality monitoring across a large-scale data platform consisting of 170+ datasets and over 1,300 Critical Data Elements (CDEs).
This role requires strong expertise in Databricks, PySpark, Delta Lake, MLflow, and modern data quality management practices.
Key ResponsibilitiesData Platform &amp; Databricks Configuration<ul><li>
Configure and manage Databricks workspaces, compute clusters, PySpark notebooks, Delta Lake architecture, and Unity Catalog integrations.
</li><li>Design scalable data quality processing frameworks across 170+ datasets and 1,346 prioritized Critical Data Elements (CDEs).
</li></ul>Data Profiling &amp; Quality Assessment<ul><li>
Develop AI-assisted profiling notebooks using PySpark to establish baseline data quality scores.
</li><li>Assess data quality across six key dimensions including:
</li><li><ul><li>Completeness
</li><li>Uniqueness
</li><li>Validity
</li><li>Consistency
</li><li>Accuracy
</li><li>Timeliness
</li></ul></li><li>Analyze null rates, duplicate records, invalid values, format violations, outliers, and schema drift.
</li></ul>Data Quality Rule Framework<ul><li>
Design and build a scalable Data Quality Rule Factory using parameterized PySpark functions.
</li><li>Enable automated deployment of over 6,700 data quality rules without manual rule-by-rule development.
</li><li>Create reusable rule templates across datasets and data quality dimensions.
</li></ul>Pipeline Quality Enforcement<ul><li>
Integrate data quality controls within Bronze, Silver, and Gold Delta Lake layers.
</li><li>Implement quality gates that prevent data progression unless predefined thresholds are met.
</li><li>Develop reusable Databricks Jobs for automated validation and monitoring.
</li></ul>Data Cleansing &amp; AI-Driven Remediation<ul><li>
Build automated data cleansing pipelines for:
</li><li><ul><li>Standardization
</li><li>Deduplication
</li><li>Schema harmonization
</li></ul></li><li>Deploy MLflow-managed machine learning models for:
</li><li><ul><li>Anomaly detection
</li><li>Fuzzy duplicate detection
</li><li>Exact duplicate identification
</li></ul></li><li>Ensure explainability of model outputs and support human-in-the-loop validation processes.
</li></ul>Exception Management<ul><li>
Design failed-record handling frameworks and quarantine Delta tables.
</li><li>Capture failure reasons, affected CDEs, rule references, and timestamps.
</li><li>Develop automated reprocessing mechanisms for corrected records.
</li></ul>Data Quality Monitoring &amp; Reporting<ul><li>
Build Delta Lake aggregation tables for data quality metrics.
</li><li>Deliver data quality KPIs to Power BI dashboards including:
</li><li><ul><li>Dimension-level scores
</li><li>Rule pass/fail rates
</li><li>SLA adherence metrics
</li></ul></li><li>Configure automated alerting using Databricks SQL Alerts and Azure Monitor.
</li></ul>Predictive Data Quality Analytics<ul><li>
Develop predictive models to identify datasets at risk of quality degradation.
</li><li>Support AI-assisted Root Cause Analysis (RCA) using profiling outputs and machine learning techniques.
</li>Export and prepare remediation datasets for prioritization and governance reporting. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field.
</li><li>5+ years of experience in Data Engineering or Data Quality Engineering.
</li><li>3+ years of hands-on experience with Databricks and PySpark.
</li><li>Strong expertise in Delta Lake architecture and data pipeline development.
</li><li>Experience with Unity Catalog implementation and governance.
</li><li>Hands-on experience with MLflow and machine learning deployment.
</li><li>Strong SQL skills and data modeling expertise.
</li><li>Experience building enterprise-scale data quality frameworks.
</li><li>Experience integrating Databricks with Power BI and Azure services.
</li><li>Strong understanding of data governance, metadata management, and data quality dimensions.
</li></ul>Preferred Qualifications<ul><li>
Microsoft Azure certifications.
</li><li>Databricks Certified Data Engineer Associate or Professional.
</li><li>Experience with enterprise data governance programs.
</li><li>Experience implementing AI-assisted data quality and remediation solutions.
</li><li>Knowledge of Master Data Management (MDM) principles.</li></ul></div>

Senior Data Quality Engineer (4 Months Contract ) Onsite in UAE - Octopus by RTG

<div>About Octopus by RTG
Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.
Job Overview
The Digital Marketing, CRM &amp; Loyalty Lead will be responsible for driving app marketing initiatives, CRM and lifecycle marketing programs, loyalty operations, data analysis and reporting, and managing relationships with key vendors and stakeholders.
Key ResponsibilitiesApp Marketing &amp; Campaign Management (40%)<ul><li>
Execute campaigns across the mobile application.</li><li>
Manage offer builds, push notifications, in-app content, and delivery channel activations.</li></ul>
CRM &amp; Lifecycle Marketing (25%)<ul><li>
Develop automated CRM programs across onboarding, engagement, retention, and reactivation.</li><li>
Manage CRM agency relationships from briefing through execution and performance review.</li></ul>
Loyalty Program Management (20%)<ul><li>
Own loyalty program operations, including earn/burn mechanics, reward catalog, point thresholds, and expiry policies.</li><li>
Plan and execute booster campaigns on both the burn side (discounted redemptions) and earn side (point multipliers) to drive engagement and redemption rates.</li></ul>
Data &amp; Reporting (15%)<ul><li>
Write and maintain BigQuery SQL across transactional app data, GA4 event data, and CRM platform exports.</li><li>
Build dashboards for stakeholders and senior leadership using Python, Looker Studio, and in-house web tooling.</li><li>
Prepare monthly leadership reports, including Excel-based reporting where required.</li><li>
Conduct incremental sales analysis for offers and campaigns, including methodology design, control group selection, baseline construction, and accounting for halo effects.</li></ul>
Vendor &amp; Stakeholder Management<ul><li>
Act as the primary contact for the loyalty platform vendor, CRM agency, app development partner, MMP, and analytics providers.</li><li>
Coordinate cross-functional alignment with Marketing, Operations, Finance, Legal, and Technology teams.</li></ul> 

Requirements 
<ul><li>
Experience in Digital Marketing, CRM, Loyalty Programs, or Customer Engagement.</li></ul><ul><li>
Hands-on experience executing app marketing campaigns, including push notifications, in-app content, offers, and channel activations.</li><li>
Experience developing and managing CRM and lifecycle marketing programs across onboarding, engagement, retention, and reactivation.</li><li>
Experience working with CRM agencies and managing campaign execution and performance reviews.</li><li>
Knowledge of loyalty program operations, including earn/burn mechanics, reward structures, point management, and redemption campaigns.</li><li>
Experience planning and executing customer engagement and loyalty initiatives.</li><li>
Strong SQL skills with experience working on large datasets (BigQuery preferred).</li><li>
Experience analyzing transactional, CRM, and customer behavior data.</li><li>
Experience with Google Analytics 4 (GA4).</li><li>
Experience building dashboards and reports using tools such as Looker Studio and Python.</li><li>
Ability to perform campaign performance analysis and measure incremental sales impact.</li><li>
Experience working with control groups, baseline analysis, and campaign measurement methodologies.</li><li>
Experience managing external vendors and agency partners.</li><li>
Strong stakeholder management skills with the ability to collaborate across Marketing, Operations, Finance, Legal, and Technology teams.</li></ul></div>

Growth Marketing Manager - 6 Months - Remote - Octopus by RTG

<div>About the Role
We&rsquo;re looking for a passionate and creative Mid/Senior UI/UX Designer to join Robusta, a leading digital agency that crafts human-centered digital experiences. In this role, you will collaborate closely with cross-functional teams to design intuitive, engaging, and visually appealing interfaces across web and mobile platforms. You&rsquo;ll play a key role in shaping the user experience from concept to delivery, ensuring that every product we design is both functional and delightful.
Key Responsibilities<ul><li>
Conduct user research, interviews, and usability testing to understand user needs and pain points.</li><li>
Translate insights into user flows, wireframes, prototypes, and high-fidelity designs.</li><li>
Collaborate with product managers, developers, and stakeholders to define and implement innovative solutions.</li><li>
Design consistent, scalable UI components and design systems.</li><li>
Ensure designs align with business goals, brand guidelines, and accessibility standards.</li><li>
Work with developers to ensure accurate design handoff and implementation.</li><li>
Stay up to date with the latest UI/UX trends, tools, and technologies.</li><li>
Mentor junior designers and contribute to improving design processes within the team.</li></ul> 

Requirements 
<ul><li>
3&ndash;6 years of professional experience in UI/UX design or product design.</li><li>
Strong portfolio showcasing end-to-end design work (from research to final visuals).</li><li>
Proficiency in Figma and other design/prototyping tools (e.g., Framer, Adobe XD, or Sketch).</li><li>
Solid understanding of user-centered design principles, information architecture, and interaction design.</li><li>
Experience working on both web and mobile platforms.</li><li>
Knowledge of design systems, responsive design, and accessibility best practices.</li><li>
Excellent English and communication skills.</li><li>
Familiarity with frontend technologies (HTML/CSS/React) is a plus.</li><li>
Experience in fintech or digital product environments is an advantage.</li></ul></div>

Senior-Mid UI/UX Designer (UI-Focused) - Robusta

<div>Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.
About the Role
Coworker is seeking a Front Desk &amp; Marketing Executive to serve as the first point of contact for members, guests, and visitors while supporting the day-to-day operations of the space. This role combines customer service, community engagement, administrative coordination, and communication to ensure a seamless experience for Coworker members and visitors.
Key ResponsibilitiesFront Desk &amp; Customer Experience<ul><li>
Welcome members, guests, and visitors in a professional and friendly manner.</li><li>
Act as the primary point of contact for inquiries, requests, and support.</li><li>
Ensure a positive customer experience and maintain a welcoming atmosphere within the space.</li><li>
Support the onboarding process for new members and guests.</li><li>
Handle workspace and meeting room inquiries and follow up with potential customers.</li></ul>
Operations &amp; Booking Management<ul><li>
Manage meeting room and workspace bookings and maintain accurate booking records.</li><li>
Coordinate schedules to ensure smooth daily operations.</li><li>
Track inquiries, leads, and pending bookings through organized reporting tools.</li><li>
Support the planning and execution of events, meetups, and community activities when required.</li></ul>
Communication &amp; Marketing Support<ul><li>
Respond promptly and professionally to WhatsApp, social media, and other customer inquiries.</li><li>
Assist with customer communication across multiple channels.</li><li>
Support the promotion of events, workshops, and community initiatives.</li><li>
Capture basic content during events and assist with community engagement activities.</li><li>
Escalate partnership opportunities or critical customer issues to the relevant stakeholders.</li></ul>
Facility Management &amp; Reporting<ul><li>
Monitor the overall presentation, cleanliness, and functionality of the space.</li><li>
Identify and report maintenance or operational issues related to internet, furniture, air conditioning, supplies, or customer experience.</li><li>
Coordinate with suppliers and service providers when necessary.</li><li>
Prepare regular operational and maintenance reports.</li></ul>
Community Engagement<ul><li>
Support the growth and engagement of the Coworker community.</li><li>
Encourage participation in events and ecosystem activities.</li><li>
Gather customer feedback and share insights to improve the member experience.</li></ul> 

Requirements 
<ul><li>
Strong communication and interpersonal skills.</li><li>
Fluency in Arabic and English, both written and spoken.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Customer-focused mindset with a professional and positive attitude.</li><li>
Ability to work effectively in a dynamic and fast-paced environment.</li><li>
Proficiency in Google Workspace tools, including Google Sheets and Google Docs.</li><li>
Interest in startups, coworking spaces, events, or community building is an advantage.</li></ul>
Ideal Candidate
The ideal candidate is organized, proactive, responsive, and people-oriented, with the ability to represent the Coworker brand professionally while delivering an outstanding customer experience and supporting smooth daily operations.
Location
Coworker &mdash; Heliopolis, Cairo</div>

Front Desk Executive - Robusta

Join Robusta and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.