Qureos Mentor

Rockingham Insurance Company

<div>POSITION MISSION: Effectively and efficiently investigate, evaluate, negotiate, and settle Personal Lines auto physical damage and liability claims.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul><li>Affirms or denies coverage of the claim based on the facts and the policy terms and conditions</li><li>
Determines liability based on claim investigation and jurisdiction</li><li>
Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review</li><li>
Investigates and evaluates bodily injury claims</li><li>
Pursues subrogation and/or arbitration when applicable</li><li>
Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claims</li><li>
Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlements</li><li>
Comply with all regulatory and reporting requirements including fair claims practices act and relevant laws</li><li>
Provide superior customer service to policyholders, agents, and co-workers</li></ul>
OTHER DUTIES:<ul><li>
Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control</li><li>
Performs other duties or special projects as required or as assigned by a supervisor</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.<ul><li>
Displays a clear understanding of who their customer is (internal and external)
</li><li>Comprehensive knowledge of insurance theory and practices</li><li>
Uses professional language, tone and style in all oral and written communications
</li><li>Understands the company&rsquo;s products, services, department function and overall organization
</li><li>Well organized and uses time effectively</li><li>
Able to effectively balance competing priorities
</li><li>Demonstrates initiative and innovation in daily performance of responsibilities
</li><li>Manages own time and schedule to meet objectives
</li></ul>QUALIFICATIONS:<ul><li>
Bachelor&rsquo;s Degree preferred</li><li>
Minimum 2 years of experience handling auto liability claims required</li><li>
Exhibits strong oral and written communication skills</li><li>
Working knowledge and effective utilization of automated technology</li><li>
AIC designation preferred</li></ul>
DEPARTMENTAL EXPECTATIONS<ul><li>
As a representative of the company, maintain a consistently high level of customer service</li><li>
Prompt, reliable, and friendly service</li><li>
Effectively utilizes and maximizes the use of available technology to optimum productivity</li><li>
Exhibits a sound understanding of department goals and objectives</li><li>
Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm</li><li>
Ability to work independently yet be a complete team player</li><li>
Support the corporate culture and create a positive work environment</li></ul>
COMPETENCIES:<ul><li>
Critical thinking</li><li>
Customer service centric</li><li>
Attention to detail</li><li>
Responsible and proactive decision making</li><li>
Time management</li><li>
Relationship skills</li><li>
Analytical thinking skills</li></ul>
PHYSICAL DEMANDS:<ul><li>
Position operates in a professional office or remote office environment and routinely uses standard office equipment.</li><li>
Position requires attending both internal and external meetings, attending conferences and other training events.</li><li>
Flexibility in daily work times and telecommuting is allowed; average 40-hour week.</li><li>
Position can be fully remote.</li></ul></div>

Personal Lines Casualty Adjuster

Join Rockingham Insurance Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Rockingham Insurance Company

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Personal Lines Casualty Adjuster