Qureos Mentor

ROR Coffee

Position Title: QC (Coffee Specialist)Location: DubaiRole OverviewThe QC Coffee Specialist is responsible for ensuring that all coffee products meet the company&rsquo;s quality standards from sourcing to roasting and final packaging. This role requires strong knowledge of coffee quality evaluation, cupping protocols, sensory analysis, and consistency control to deliver exceptional coffee experiences to customers.Key Responsibilities<ul><li>Conduct daily cupping sessions to evaluate roasted coffee for taste, aroma, and quality consistency.</li><li>Work closely with the Roaster to maintain consistency across roasting profiles.</li><li>Track and document quality control data (cupping scores, roast curves, defects, etc.).</li><li>Provide feedback and training to baristas and team members on coffee tasting and quality awareness.</li><li>Assist in developing and testing new blends and product lines.</li><li>Maintain cleanliness and proper calibration of all QC and cupping equipment.</li><li>Responsible for Barista Training</li></ul>Qualifications &amp; Skills<ul><li>Strong background in coffee quality control, roasting, or sensory evaluation.</li><li>SCA or equivalent certification in coffee tasting/cupping Plus Point.</li><li>Hands-on experience in cupping, green grading, and roast analysis.</li><li>Knowledge of Coffee Machines</li><li>UAE Driving License (MUST)</li></ul>Job Type: Full-timePay: Up to AED6,000.00 per monthApplication Question(s):<ul><li>What is your Notice period ?</li></ul>Experience:<ul><li>Specialty Coffee : 1 year (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Quality Control

Job Title: Sales Support And Customer Service ExecutiveLocation: ROR Roastery Employment Type: Full-timeAbout the Role: We are seeking a proactive and customer-oriented Sales Support cum Customer Service Executive to join our team. The ideal candidate will assist the sales team in managing customer relationships, processing orders, and ensuring excellent service delivery to enhance customer satisfaction and support business growth.Key Responsibilities:<ul><li>Assist sales team in preparing quotations, processing orders, and maintaining sales records.</li><li>Respond promptly to customer inquiries via phone, email, and in-person.</li><li>Resolve customer issues efficiently and escalate when necessary.</li><li>Maintain and update customer databases accurately.</li><li>Coordinate with logistics and finance teams to ensure timely delivery and invoicing.</li><li>Support after-sales services, including follow-ups and feedback collection.</li><li>Provide product information and assist customers in product selection.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience in sales support or customer service roles.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Proficient in MS Office and CRM software is a plus.</li><li>Customer-focused attitude with problem-solving skills.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED6,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>

Sales Support And Customer Service Executive

Join ROR Coffee and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ROR Coffee

ABOUT_COMPANY

Quality Control

Sales Support And Customer Service Executive