Qureos Mentor

Roto-Rooter Plumbing & Water Cleanup

<div>Overview:
<div><b>
Excavator Operator</b></div><div></div><div><br>
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.</div><div></div><div><br>
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We pride ourselves on being a great place to work, providing excellent pay, flexible work schedules and top benefits.</div><div></div><p><br>
We are growing and have an excellent opportunity for a <b>Skilled Heavy Equipment Operator</b>, especially backhoe and/mini excavator for sewer &amp; water service repairs/replacements.</p>
Responsibilities:
<ul><li>Operates back-hoe, mini-excavator, skid steers, and/or other excavation machinery equipped with scoops, shovels, or buckets to excavate and load loose materials on residential and commercial job sites.</li><li>
Load, unload and secure equipment on transport trailers according to guidelines.</li><li>
Follow OSHA and Roto-Rooter safety procedures.</li><li>
Work collaboratively with a crew to efficiently complete excavation work on various projects.</li><li>
Interact with customers as needed, providing excellent customer service and addressing their requirements professionally.</li><li>
Maintain excavation equipment and gather all necessary equipment from the branch and/or rental companies to ensure smooth operations during excavation tasks.</li><li>
Perform excavation work in confined spaces and open trenches, adhering to safety protocols and guidelines.</li><li>
Locate and arrive at job sites promptly, ensuring safe driving and operation of service vehicles between locations.</li></ul>
Requirements:
<ul><li>Essential requirement: Construction experience in both residential and commercial projects.</li><li>
Mandatory requirement: Possession of a current CDL Class A license for this position.</li><li>
Trenchless water, sewer &amp; gas experience is a plus.</li><li>
Ability to work a flexible schedule, including nights and weekends, as required for the role.</li><li>
Complete jobs within specified timelines.</li></ul>
Benefits:
<div>
At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That&rsquo;s why we offer an extensive employee benefit package including:</div><ul><li>
Medical insurance with a Prescription Drug Card</li><li>
Accident and Critical Illness Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Paid Vacation</li><li>
Paid Training</li><li>
Life Insurance</li><li>
Matching 401K Retirement Savings Plan</li><li>
Tuition Reimbursement</li><li>
Profit Sharing</li></ul><div>
Roto-Rooter offers excellent career paths for <b>military veterans and personnel transitioning to civilian professions</b>. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.</div>
EEO Statement:
<div>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.</div>
Advertising Tags:
<div>
IND4</div><div>
#LI-CH1</div><div>
#LI-ONSITE</div></div>

Excavator Operator

<div>Overview:
<div><b>
Excavation Technician/Laborer</b></div><div></div><div><br>
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.</div><div></div><div><br>
Roto-Rooter, America&rsquo;s premier provider of plumbing and drain cleaning company is the name that homeowners and businesses turn to for select quality services. We are proud of our 90-year history of success, but it&rsquo;s our future that has us so excited!</div><div></div><div><br>
We have an excellent opportunity for an <b>Excavation Technician</b> for sewer &amp; water services repairs/replacements. The primary role of the Excavation Technician is to perform residential and commercial excavations that resolve plumbing issues resulting from compromised or broken plumbing lines. The average earnings for this position is $70,000-$80,000 per year.</div>
Responsibilities:
<ul><li>Prioritize safety by strictly adhering to OSHA and Roto-Rooter safety protocols</li><li>
Interact with customers as needed</li><li>
Perform excavation tasks followed by pipe repairs or new pipe installations as an Excavation Technician</li><li>
Operates back-hoe, mini-excavator, skid steers, and/or other excavation machinery equipped with scoops, shovels, or buckets to excavate and load loose materials</li><li>
Work in confined spaces and open trenches</li><li>
Locates and arrives at job sites in a timely manner; safely drives and operates service vehicle between job sites</li></ul>
Requirements:
<ul><li>Hands-on experience in excavation projects for both residential and commercial construction settings is required.</li><li>
Must have a valid driver's license. Depending on the vehicle driven, a Commercial driver's license may be required.</li><li>
Demonstrate proficiency in navigating excavation environments, including confined spaces and trench operations, with efficiency and effectiveness.</li><li>
Complete jobs within specified timelines</li><li>
Current CDL or ability to obtain within 90 days if necessary for the vehicle driven</li><li>
Trenchless water, sewer &amp; gas experience a plus</li><li>
Be willing to work a flexible schedule, including nights and weekends, to meet the demands of the position.</li></ul>
Benefits:
<div>
At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That&rsquo;s why we offer an extensive employee benefit package including:</div><ul><li>
Medical insurance with a Prescription Drug Card</li><li>
Accident and Critical Illness Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Paid Vacation</li><li>
Paid Training</li><li>
Life Insurance</li><li>
Matching 401K Retirement Savings Plan</li><li>
Tuition Reimbursement</li><li>
Profit Sharing</li></ul><div>
Roto-Rooter offers excellent career paths for <b>military veterans</b> and personnel transitioning to civilian professions. Throughout our 90 years in business, we've found that military training and structure are a great fit at our company.</div>
EEO Statement:
<div>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.</div></div>

Excavation Laborer

<div><p>The <b>Service Coordinator</b> is responsible for coordinating and supporting service operations across an assigned region. This role ensures the timely scheduling of service technicians, efficient utilization of resources, and clear, accurate communication among customers, field staff, and regional leadership. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities across multiple service areas.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<h3 class="jobSectionHeader"><b>
Regional Dispatch</b></h3>
<ul><li>
<p>Coordinate and assign service technicians across the Ohio region based on job priority, skill level, geographic location, and technician availability.</p>
</li><li>
<p>Adjust scheduled jobs to accommodate changing conditions, including lunch breaks, emergencies, and workload imbalances between locations.</p>
</li><li>
<p>Utilize dispatch software, GPS tracking, and related tools to manage assignments and monitor job progress.</p>
</li><li>
<p>Proactively advance jobs when possible to optimize technician productivity and branch availability.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Operational Coordination</b></h3>
<ul><li>
<p>Communicate with operations managers to ensure adequate technician coverage throughout the region.</p>
</li><li>
<p>Monitor daily workflow and communicate schedule changes or operational requirements to technicians and management.</p>
</li><li>
<p>Maintain accurate records of service requests, work orders, technician assignments, and scheduling adjustments.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Communication</b></h3>
<ul><li>
<p>Serve as a primary point of communication between technicians, customers, branch staff, and regional leadership.</p>
</li><li>
<p>Provide timely updates regarding job status, scheduling changes, and issues requiring escalation.</p>
</li><li>
<p>Resolve scheduling conflicts and support field operations to ensure seamless service delivery.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Customer Interaction</b></h3>
<ul><li>
<p>Respond to customer inquiries regarding service scheduling, technician arrival times, and general service coordination.</p>
</li><li>
<p>Accurately document customer needs and ensure all relevant information is communicated to technicians and management.</p>
</li><li>
<p>Act as the first point of contact for scheduling-related escalations.</p>
</li><li>
<p>Proactively identify opportunities to prevent job cancellations and retain scheduled service appointments.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Administrative Support</b></h3>
<ul><li>
<p>Provide regional and branch operations managers with daily summaries of activity, opportunities, and concerns.</p>
</li><li>
<p>Assist with cross-department coordination to support efficient regional operations.</p>
</li></ul><ul><li>
<p>Strong organizational and time-management skills.</p>
</li><li>
<p>Ability to multitask and manage competing priorities in a fast-paced environment.</p>
</li><li>
<p>Excellent written and verbal communication skills.</p>
</li><li>
<p>Proficiency with scheduling/dispatch systems and standard office software.</p>
</li><li>
<p>Ability to analyze scheduling demands and make sound operational decisions.</p>
</li><li>
<p>Experience in dispatching, scheduling, service coordination, or a related operational support role.</p>
</li><li>
<p>Familiarity with service-based or field operations preferred.</p>
</li><li>
<p>Ability to work effectively with diverse teams and customers.</p>
</li></ul><div><b>
EEO:</b></div>
<div><i>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.</i></div><br>
<div></div>
<div><i>
#NRL-SJ</i></div></div>

Service Coordinator

<p><b>Office Manager</b></p><p><b>Salary - $50k-$60k (based on experience, with bonus potential)</b></p><p>Roto-Rooter of <b>Savannah</b> is in search of a unique individual to join their operation as an Office Manager for their team of plumbing and water cleanup professionals.</p><p><b>Prior management experience with proven leadership qualities is a must!</b></p><p><b>Key Responsibilities:</b></p><p>Overseeing the daily administrative, financial, and human resources functions of the office while supporting service technicians and ensuring a high level of customer satisfaction. This role manages financial reporting, billing, payroll coordination, HR onboarding processes, and office operations while helping maintain efficient workflows and a strong service and sales culture within the company.</p><p><b>Ideal candidate will have superior organizational and customer service skills, process improvement orientation, and thorough knowledge of computer software including Word and Excel are a MUST.</b></p><p><b>Additional Responsibilities</b></p><p><b>Customer Service &amp; Issue Resolution</b></p><ul><li>Handle customer inquiries and resolve issues in a timely and professional manner.</li><li>Address customer concerns related to service or billing and make appropriate adjustments when necessary.</li><li>Work closely with the service team to ensure customer satisfaction and consistent service quality.</li></ul><p><b>Financial &amp; Administrative Management</b></p><ul><li>Prepare and maintain accurate financial records and documentation.</li><li>Complete weekly financial reporting, including sales calculations and time record reviews.</li><li>Assist with gross payroll preparation based on technician time tracking.</li><li>Manage accounts receivable and accounts payable.</li><li>Process and record daily deposits.</li></ul><p><b>Payroll &amp; Human Resources</b></p><ul><li>Assist in preparing payroll to ensure employees receive accurate and timely paychecks.</li><li>Manage employee onboarding processes through QuickBooks, including setting up new employees in the system and maintaining employee records.</li><li>Maintain accurate employee documentation and assist with HR administrative functions.</li><li>Support implementation and adherence to company policies and procedures.</li></ul><p><b>Billing, Time Tracking &amp; Invoicing</b></p><ul><li>Maintain accurate technician time tracking and ensure all service hours are properly recorded.</li><li>Manage digital invoicing systems to ensure invoices are accurate, completed promptly, and properly documented.</li></ul><p><b>Sales Support &amp; Office Processes</b></p><ul><li>Support and cultivate a sales-driven office culture through established office processes.</li><li>Conduct quality control reviews of phone calls to ensure customer service representatives are delivering excellent customer service and adhering to company standards.</li><li>Manage commercial accounts and assist with ongoing client relationships.</li><li>Follow up on estimates to improve close rates.</li></ul><p><b>Office Operations</b></p><ul><li>Maintain office supplies, equipment, and general administrative needs.</li><li>Manage office communications, including phone calls, emails, and correspondence.</li><li>Assist in developing, implementing, and maintaining company policies and procedures.</li></ul><p><b>Collaboration &amp; Team Support</b></p><ul><li>Work closely with technicians and management to ensure smooth daily operations.</li><li>Help ensure service documentation, scheduling, and customer communication are completed accurately and efficiently.</li></ul><p><b>Qualifications</b></p><ul><li>Strong organizational and administrative skills</li><li>Experience with accounting, payroll coordination, or financial reporting</li><li>Familiarity with QuickBooks or similar accounting/payroll software</li><li>Customer service and conflict resolution experience</li><li>Ability to manage multiple priorities in a fast-paced service environment</li><li>Strong communication and problem-solving skills</li></ul><p><i><b>We&rsquo;re looking for someone who can coach and motivate a TEAM, while maintaining a positive work environment! Above average computer and typing skills with a great attention to detail; as well as an ability to work a flexible schedule are required.</b></i></p><p><i>We are an equal opportunity employer</i></p><p>Job Type: Full-time</p><p>Pay: $50,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Office Manager

Join Roto-Rooter Plumbing & Water Cleanup and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Roto-Rooter Plumbing & Water Cleanup

About Company

Excavator Operator

Excavation Laborer

Service Coordinator

Office Manager