Qureos Mentor

Royal Beauty Lounge

Position OverviewWe are seeking a proactive and people-oriented Operations &amp; Marketing Coordinator to oversee the smooth day-to-day functioning of a Group of Salons. This role requires a balanced skill set across salon operations, customer service, product control, marketing activities, and staff coordination. The ideal candidate will support Salon Incharges, ensure management instructions are followed, and contribute to business growth and customer satisfaction.Key Responsibilities1. Operations &amp; Front Desk Support<ul><li>Work 2 days per week at each salon to cover reception/front desk duties on staff off-days.</li><li>Provide temporary front desk coverage during staff leave or absence.</li><li>Ensure all salons operate efficiently as per management guidelines.</li><li>Support Salon Incharges and ensure their responsibilities are executed effectively.</li><li>Take corrective actions where required and escalate critical issues to management.</li><li>Ensure cleanliness, hygiene standards, and ministry compliance across all branches.</li><li>Coordinate with the accountant, salon driver, and technician to ensure smooth daily operations.</li></ul>2. Customer Service &amp; Complaints Handling<ul><li>Review and finalize customer concern forms prepared by Salon Incharges.</li><li>Handle customer complaints professionally and ensure timely resolution.</li><li>Contact customers directly when required to understand and resolve issues.</li><li>Make random customer feedback calls to monitor service quality and consistency.</li><li>Identify recurring issues and implement preventive measures.</li><li>Monitor WhatsApp, Instagram, and other social media platforms to ensure proper customer interaction and escalate concerns when needed.</li></ul>3. Product &amp; Inventory Management<ul><li>Monitor product usage and inventory to minimize wastage.</li><li>Maintain proper stock levels and follow approved purchasing standards.</li><li>Ensure all products are used according to salon policies and quality guidelines.</li></ul>4. Social Media &amp; Marketing Activities<ul><li>Coordinate with the designer and Salon Incharges to manage social media content.</li><li>Utilize dedicated office days for:</li><li>Online and offline marketing campaigns</li><li>Expanding salon visibility in new areas</li><li>Contacting companies via email, phone, and in-person visits for partnerships</li><li>Attending meetings with corporate clients and collaborators</li><li>Monitor daily social media and WhatsApp interactions to ensure timely responses.</li></ul>5. Staff Performance &amp; Development<ul><li>Monitor staff performance using reports and analytics.</li><li>Ensure Salon Incharges and receptionists are performing their duties effectively.</li><li>Recommend improvement plans in coordination with management.</li><li>Conduct staff meetings, training sessions, and motivational activities.</li><li>Maintain strong coordination with Salon Incharges, receptionists, and staff to promote a healthy and professional work environment.</li><li>Coordinate with management for all major decisions.</li></ul>Email us your CV or reach us on 66278822Job Type: Full-timePay: QAR2,000.00 - QAR3,000.00 per monthApplication Question(s):<ul><li>Do you speak English?</li><li>Are you currently in Qatar?</li><li>How many years of experience do you have working in a salon?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Operations & Marketing Coordinator

Royal beauty lounge is inviting applications for the post of Receptionist/Salon supervisor.We are looking for experienced and enthusiastic professional female staffs .Preference is given to candidates who can speak English and Arabic fluently.Job Responsibilities:<ul><li>Provide leadership of the day to day operations of the reception desk and guest service team</li><li>Properly open and close salon each day according to the Standard Operating Procedures</li><li>Accurately &amp; efficiently book, change and cancel salon appointments</li><li>Acknowledge and greet everyone who enters and leaves the salon facilities</li><li>Complete knowledge of salon menu, packages, facility features and hours of operation</li><li>Utilize salon computers with skill and proficiency</li><li>Maintain salon desk bank &amp; assure closing paperwork is correct and efficient</li><li>Answer the phone promptly and use the guest&rsquo;s name throughout the phone conversation</li><li>Actively promote the salon treatments, services and retail, as well as promotions and/or discounts available</li><li>Handle guests&rsquo; questions and concerns professionally and courteously</li><li>Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction</li><li>Maintain clean, safe, fully stocked and well organized work area including all guest areas.</li><li>Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time</li><li>Maintain a positive attitude and contribute toward a quality work environment</li><li>Regularly attend, participate in and support training and staff meetings for the salon</li><li>Assist in all areas of salon operation as requested by management</li><li>Communicate to management any and all occurrences involving staff or guests that require attention</li></ul>Email us your CV or reach us on 66248822Job Type: Full-timePay: From QAR2,000.00 per monthApplication Question(s):<ul><li>Do you speak English?</li><li>Are you currently in Qatar?</li><li>What is your notice period?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Work Location: In person

Ladies Salon - Receptionist

Join Royal Beauty Lounge and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Royal Beauty Lounge

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Operations & Marketing Coordinator

Ladies Salon - Receptionist