Qureos Mentor

Royal Swiss Auto Services

Job PurposeTo support the service and workshop teams by accurately identifying, sourcing, and supplying automotive parts in a timely manner. The Parts Advisor ensures excellent customer service, efficient parts operations, and proper inventory management to support smooth workshop productivity.Key ResponsibilitiesParts Identification &amp; Sales<ul><li>Identify correct parts using EPC (Electronic Parts Catalogue), VIN numbers, and technical information.</li><li>Provide accurate parts quotations to customers, service advisors, and technicians.</li><li>Communicate availability, pricing, and delivery timelines clearly and professionally.</li><li>Promote upselling and cross-selling of parts, accessories, and related services.</li><li>Process customer walk-in and phone inquiries promptly.</li></ul>Workshop Coordination<ul><li>Coordinate closely with the workshop team to ensure timely parts supply for ongoing repairs.</li><li>Prepare parts requisition orders for technicians and ensure correct issuance of parts.</li><li>Track special-order parts and update the workshop team on arrival and delays.</li></ul>Inventory &amp; Store Management<ul><li>Maintain proper stock levels by monitoring fast-moving and slow-moving items.</li><li>Receive, inspect, and store incoming parts accurately.</li><li>Manage stock rotation (FIFO) and ensure proper labeling and storage.</li><li>Conduct regular stock counts and assist with annual inventory audits.</li><li>Ensure parts return, warranty parts, and replacements are processed as per policy.</li></ul>Documentation &amp; System Entries<ul><li>Create and update parts invoices, GRNs, and requisition forms in the system.</li><li>Maintain updated records for parts transactions and stock movements.</li><li>Ensure correct coding and pricing during billing.</li></ul>Customer Service<ul><li>Provide professional assistance and technical guidance to customers regarding parts.</li><li>Handle complaints, returns, and exchanges politely and efficiently.</li><li>Maintain strong customer relationships to enhance repeat business.</li></ul>Compliance &amp; Safety<ul><li>Follow company policies, safety regulations, and manufacturer procedures.</li><li>Keep the parts counter and storage area clean, safe, and organized.</li></ul>Qualifications &amp; Requirements<ul><li>Diploma/Technical Certification in Automobile Engineering or related field.</li><li>Minimum 2&ndash;3 years of experience as a Parts Advisor in an automotive workshop (European brands preferred, if applicable).</li><li>Strong knowledge of automotive components, vehicle systems, and parts catalogues.</li><li>Proficiency in automotive DMS/EPC systems.</li><li>Excellent communication, customer service, and coordination skills.</li><li>Ability to work under pressure and manage multiple requests.</li><li>Attention to detail, accuracy, and strong organizational skills.</li></ul>Job Type: Full-time

Parts Advisor - Automotive

Job Purpose:To perform job-card audits, verify parts and labor approvals, and ensure all cost-related activities comply with company SOPs. The role supports accurate cost control, operational transparency, and timely financial reconciliation.Key Responsibilities:1. Job-Card Audit &amp; Verification<ul><li>Review and audit all workshop job-cards for accuracy, completeness, and compliance.</li><li>Verify parts used, labor hours, consumables, and additional charges recorded in job-cards.</li><li>Cross-check job-card entries with system data and actual workshop operations.</li></ul>2. Parts &amp; Labor Approval Verification<ul><li>Ensure that all parts, labor, and service approvals are received, documented, and aligned with company and warranty policies.</li><li>Validate that parts are correctly issued, priced, and consumed as per the job requirements.</li><li>Identify discrepancies or unauthorized additions and escalate for correction.</li></ul>3. Compliance &amp; SOP Alignment<ul><li>Ensure all workshop, parts, and cost transactions follow the company&rsquo;s Standard Operating Procedures (SOPs).</li><li>Report any non-compliance, process gaps, or deviations for corrective action.</li><li>Support continuous improvement of cost-control procedures and internal controls.</li></ul>4. Reporting &amp; Documentation<ul><li>Prepare daily/weekly audit reports with findings, variances, and recommendations.</li><li>Maintain proper documentation of all audit checks and verified approvals.</li><li>Coordinate with the Finance, Service, and Parts departments for required clarifications.</li></ul>5. Cost Monitoring &amp; Support<ul><li>Assist the Cost Department with reconciliation of parts, labor, and job-card-related expenses.</li><li>Support monthly closing activities by providing accurate cost data.</li><li>Monitor recurring issues to prevent revenue leakage and ensure cost efficiency.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, Business Administration, or related field.</li><li>1&ndash;3 years experience in cost auditing, cost control, or service/parts auditing (automotive experience preferred).</li><li>Strong knowledge of job-card processes, parts pricing, and labor costing.</li><li>Familiarity with ERP systems and workshop management software.</li><li>Excellent attention to detail, analytical abilities, and accuracy in verification tasks.</li><li>Strong communication and coordination skills.</li><li>Ability to work under pressure and manage high volumes of workload.</li></ul>Job Type: Full-time

Cost Auditor - Automotive

Job Purpose:To maintain a clean, safe, and organized workshop environment by performing routine cleaning tasks, ensuring tools, equipment, and work areas are kept in optimal condition to support efficient workshop operations.Key Responsibilities:<ul><li>Clean and maintain workshop floors, workstations, and common areas daily.</li><li>Sweep, mop, vacuum, and remove dust, debris, and oil spills from all work areas.</li><li>Dispose of waste, scrap materials, and used parts in designated bins following safety and environmental guidelines.</li><li>Clean washrooms, staff rest areas, and customer waiting areas (if applicable).</li><li>Assist in organizing tools, equipment, and materials to ensure tidy workspaces.</li><li>Clean exterior workshop areas, including entrance, parking, and surrounding premises.</li><li>Follow safety procedures when handling cleaning chemicals and equipment.</li><li>Report any maintenance needs, hazards, or damages to the Workshop Supervisor.</li><li>Maintain cleaning supplies inventory and request replenishments when needed.</li><li>Support workshop staff with basic housekeeping tasks during peak workload.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in cleaning, preferably in an automotive workshop or industrial environment.</li><li>Basic understanding of cleaning chemicals, materials, and safety practices.</li><li>Ability to manage time and complete tasks efficiently.</li><li>Physically fit and able to handle demanding cleaning tasks.</li><li>Good attention to detail and a responsible work attitude.</li></ul>Job Type: Full-time

Cleaner

Job Purpose:To inspect vehicles, assess car care service requirements, prepare accurate estimates, and communicate cost and service details to customers while ensuring high-quality service and customer satisfaction.Key Responsibilities:1. Vehicle Inspection &amp; Assessment<ul><li>Perform thorough inspections of vehicles for detailing, polishing, tinting, ceramic coating, paint protection film (PPF), and other car care services.</li><li>Identify surface defects such as scratches, dents, oxidation, and paint issues.</li><li>Document inspection findings and recommend appropriate treatments.</li></ul>2. Estimation &amp; Pricing<ul><li>Prepare accurate service estimates based on the vehicle's condition, service requirements, and company pricing guidelines.</li><li>Provide detailed cost breakdowns, including materials, labor, and timelines.</li><li>Update customers on additional costs if extra work is required.</li></ul>3. Customer Communication<ul><li>Explain service recommendations and estimates clearly to customers.</li><li>Address queries and provide expert advice on car care solutions.</li><li>Ensure customers understand the scope of work and the expected results.</li></ul>4. Coordination &amp; Workflow Management<ul><li>Coordinate with the car care team to schedule jobs and ensure timely service delivery.</li><li>Follow up on job progress and update customers.</li><li>Ensure service quality meets company standards.</li></ul>5. Documentation &amp; Reporting<ul><li>Maintain accurate records of estimates, approvals, invoices, and completed jobs.</li><li>Prepare daily/weekly activity reports for the Service Manager.</li><li>Ensure all documentation is aligned with company policies.</li></ul>6. Quality &amp; Safety Compliance<ul><li>Ensure all car care products and equipment are used safely and correctly.</li><li>Adhere to company safety regulations and hygiene standards.</li><li>Report any issues or delays promptly to the management.</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma or relevant certification; automotive/car care training preferred.</li><li>Minimum 1&ndash;2 years of experience in car care, detailing, or automotive service estimating.</li><li>Strong knowledge of detailing techniques, products, and tools.</li><li>Excellent communication and customer service skills.</li><li>Ability to assess vehicle conditions accurately.</li><li>Basic computer skills for preparing estimates and reports.</li><li>Attention to detail and strong organizational skills.</li></ul>Job Type: Full-time

Car Care Estimator

Job Purpose:To act as the primary point of contact for customers requiring accident repairs, coordinate repair processes with the body shop team, prepare job cards, manage estimates, ensure timely repairs, and deliver an excellent customer experience.Key Responsibilities:1. Customer Service &amp; Communication<ul><li>Greet customers and understand their body repair requirements.</li><li>Record customer concerns, vehicle damage details, and repair needs.</li><li>Explain the repair process, timelines, and cost estimates clearly.</li><li>Provide regular updates to customers throughout the repair cycle.</li><li>Handle customer queries, complaints, and follow-up requests professionally.</li></ul>2. Vehicle Damage Assessment<ul><li>Conduct initial visual inspection of vehicle damages.</li><li>Coordinate with Bodyshop Estimator/Foreman for technical assessment and accurate estimation.</li><li>Capture photos, document damages, and prepare customer reports.</li></ul>3. Job Card Preparation &amp; Workflow Coordination<ul><li>Create job cards with complete damage details and customer instructions.</li><li>Coordinate workflow between bodyshop technicians, painters, and estimators.</li><li>Schedule vehicles for repair and ensure timely job completion.</li><li>Track work progress and update system records accordingly.</li></ul>4. Insurance Coordination<ul><li>Coordinate with insurance assessors for approvals and supplemental estimates.</li><li>Ensure all required documents and photos are submitted to insurers.</li><li>Follow up on pending approvals and claims.</li><li>Communicate insurance-related decisions to customers.</li></ul>5. Quality Control &amp; Delivery<ul><li>Inspect the vehicle after repairs to ensure quality standards are met.</li><li>Coordinate with the quality control team for final checks.</li><li>Prepare delivery notes and ensure the vehicle is handed over in good condition.</li><li>Explain repairs completed, warranty details, and final invoices to customers.</li></ul>6. Documentation &amp; Reporting<ul><li>Maintain accurate records of job cards, estimates, approvals, and invoices.</li><li>Update daily logs and submit performance reports to the Bodyshop Manager.</li><li>Ensure all documentation complies with company and insurance guidelines.</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma or relevant automotive certification.</li><li>Minimum 1&ndash;2 years of experience as Service Advisor or Bodyshop Advisor in automotive industry.</li><li>Strong knowledge of bodyshop processes, repair techniques, and insurance procedures.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Good computer skills (DMS, MS Office, estimation software).</li></ul>Job Type: Full-time

Body Shop Advisor - Automotive

Job Purpose:To act as the primary point of contact for customers, ensuring a smooth and professional service experience by coordinating vehicle service requirements, providing accurate repair estimates, and maintaining excellent customer satisfaction throughout the service process.Key Responsibilities:Customer Interaction<ul><li>Greet customers professionally and understand their service needs.</li><li>Record customer concerns clearly on job cards.</li><li>Provide accurate service advice, repair options, and cost estimates.</li><li>Update customers regularly on repair status, additional findings, and delivery time.</li><li>Handle customer queries, complaints, and requests promptly and courteously.</li></ul>Service Coordination<ul><li>Communicate customer concerns accurately to technicians and workshop staff.</li><li>Ensure job cards are updated with required parts, labor, and additional services.</li><li>Coordinate with Parts Department for availability of required parts.</li><li>Follow up with workshop to ensure timely completion of repairs.</li><li>Perform quality checks before vehicle delivery.</li></ul>Documentation &amp; Reporting<ul><li>Prepare invoices accurately and explain charges to customers.</li><li>Ensure all service records, job cards, and documentation are complete and properly filed.</li><li>Maintain customer history and update service records in the system.</li><li>Assist in preparing daily, weekly, and monthly service reports.</li></ul>Customer Satisfaction<ul><li>Conduct post-service follow-up calls to ensure customer satisfaction.</li><li>Promote additional services, maintenance packages, and value-added products.</li><li>Maintain high CSI (Customer Satisfaction Index) ratings.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Automotive, Mechanical, or related field.</li><li>Minimum 2&ndash;3 years of experience as Service Advisor in an automotive workshop.</li><li>Strong knowledge of automotive systems and service procedures.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and workshop management software.</li></ul>Job Type: Full-time

Automotive Service Advisor

Job PurposeTo perform high-quality installation of automotive window films and related tinting services, ensuring customer satisfaction, adherence to safety standards, and protection of vehicle interiors during the process.Key Responsibilities<ul><li>Perform installation of automotive window tint films on sedans, SUVs, and commercial vehicles.</li><li>Inspect vehicles before and after tinting to ensure no damage and proper quality of work.</li><li>Clean and prepare glass surfaces prior to film application.</li><li>Measure, cut, and apply tint films with precision to avoid bubbles, creases, or defects.</li><li>Advise customers on available tint shades, legal limits, and film types.</li><li>Ensure compliance with UAE window tint regulations.</li><li>Maintain cleanliness of the work area and equipment.</li><li>Handle removal of old tint film when required.</li><li>Follow safety procedures to prevent damage to vehicles or equipment.</li><li>Maintain records of jobs completed and materials used.</li><li>Work with the service team to meet daily workload and customer timelines.</li></ul>Skills &amp; Competencies<ul><li>Strong attention to detail and precision in film application.</li><li>Knowledge of different tint film types and installation techniques.</li><li>Ability to work quickly without compromising quality.</li><li>Good understanding of vehicle interiors and glass surfaces.</li><li>Customer service skills and professionalism.</li><li>Basic time-management and problem-solving skills.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 1&ndash;2 years experience in automotive tint installation (preferred).</li><li>Knowledge of tint laws in UAE is an advantage.</li><li>Ability to use tinting tools (heat gun, squeegee, cutting tools, etc.).</li><li>Physically fit to perform manual, hands-on tasks.</li></ul>Job Type: Full-time

Tinting Technician

Join Royal Swiss Auto Services and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.