Qureos Mentor

Royal Swiss Auto Services

Job Purpose:To act as the primary point of contact for customers, ensuring a smooth and professional service experience by coordinating vehicle service requirements, providing accurate repair estimates, and maintaining excellent customer satisfaction throughout the service process.Key Responsibilities:Customer Interaction<ul><li>Greet customers professionally and understand their service needs.</li><li>Record customer concerns clearly on job cards.</li><li>Provide accurate service advice, repair options, and cost estimates.</li><li>Update customers regularly on repair status, additional findings, and delivery time.</li><li>Handle customer queries, complaints, and requests promptly and courteously.</li></ul>Service Coordination<ul><li>Communicate customer concerns accurately to technicians and workshop staff.</li><li>Ensure job cards are updated with required parts, labor, and additional services.</li><li>Coordinate with Parts Department for availability of required parts.</li><li>Follow up with workshop to ensure timely completion of repairs.</li><li>Perform quality checks before vehicle delivery.</li></ul>Documentation &amp; Reporting<ul><li>Prepare invoices accurately and explain charges to customers.</li><li>Ensure all service records, job cards, and documentation are complete and properly filed.</li><li>Maintain customer history and update service records in the system.</li><li>Assist in preparing daily, weekly, and monthly service reports.</li></ul>Customer Satisfaction<ul><li>Conduct post-service follow-up calls to ensure customer satisfaction.</li><li>Promote additional services, maintenance packages, and value-added products.</li><li>Maintain high CSI (Customer Satisfaction Index) ratings.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Automotive, Mechanical, or related field.</li><li>Minimum 2&ndash;3 years of experience as Service Advisor in an automotive workshop.</li><li>Strong knowledge of automotive systems and service procedures.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and workshop management software.</li></ul>Job Type: Full-timeWork Location: In person

Service Advisor

Job Purpose:To perform job-card audits, verify parts and labor approvals, and ensure all cost-related activities comply with company SOPs. The role supports accurate cost control, operational transparency, and timely financial reconciliation.Key Responsibilities:1. Job-Card Audit &amp; Verification<ul><li>Review and audit all workshop job-cards for accuracy, completeness, and compliance.</li><li>Verify parts used, labor hours, consumables, and additional charges recorded in job-cards.</li><li>Cross-check job-card entries with system data and actual workshop operations.</li></ul>2. Parts &amp; Labor Approval Verification<ul><li>Ensure that all parts, labor, and service approvals are received, documented, and aligned with company and warranty policies.</li><li>Validate that parts are correctly issued, priced, and consumed as per the job requirements.</li><li>Identify discrepancies or unauthorized additions and escalate for correction.</li></ul>3. Compliance &amp; SOP Alignment<ul><li>Ensure all workshop, parts, and cost transactions follow the company&rsquo;s Standard Operating Procedures (SOPs).</li><li>Report any non-compliance, process gaps, or deviations for corrective action.</li><li>Support continuous improvement of cost-control procedures and internal controls.</li></ul>4. Reporting &amp; Documentation<ul><li>Prepare daily/weekly audit reports with findings, variances, and recommendations.</li><li>Maintain proper documentation of all audit checks and verified approvals.</li><li>Coordinate with the Finance, Service, and Parts departments for required clarifications.</li></ul>5. Cost Monitoring &amp; Support<ul><li>Assist the Cost Department with reconciliation of parts, labor, and job-card-related expenses.</li><li>Support monthly closing activities by providing accurate cost data.</li><li>Monitor recurring issues to prevent revenue leakage and ensure cost efficiency.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in accounting, Finance, Business Administration, or related field.</li><li>1&ndash;3 years' experience in cost auditing, cost control, or service/parts auditing (automotive experience preferred).</li><li>Strong knowledge of job-card processes, parts pricing, and labor costing.</li><li>Familiarity with ERP systems and workshop management software.</li><li>Excellent attention to detail, analytical abilities, and accuracy in verification tasks.</li><li>Strong communication and coordination skills.</li><li>Ability to work under pressure and manage high volumes of workload.</li></ul>Job Type: Full-time

Workshop Job Controller

Job PurposeTo act as the main point of contact between customers and the service department. Responsible for receiving vehicles, understanding customer concerns, coordinating with technicians, providing accurate estimates, ensuring timely repair completion, and delivering an excellent customer experience.Key Responsibilities<ul><li>Greet customers and receive vehicles for service or repair.</li><li>Understand customer concerns and accurately record all required details in the job card.</li><li>Provide service/repair recommendations and obtain customer approval for the required works.</li><li>Prepare and explain cost estimates, including parts and labor charges.</li><li>Coordinate with workshop technicians to ensure smooth workflow and timely completion of jobs.</li><li>Monitor job progress and update customers on repair status.</li><li>Conduct final quality checks with the workshop team before vehicle delivery.</li><li>Inform customers about any additional findings and obtain approval before proceeding.</li><li>Prepare and present invoices to customers and explain billing details.</li><li>Handle customer complaints professionally and ensure issues are resolved promptly.</li><li>Maintain customer records and follow up on pending jobs or future maintenance reminders.</li><li>Promote services, maintenance packages, or special offers to customers where applicable.</li><li>Ensure compliance with company SOPs and safety protocols.</li></ul>RequirementsEducation &amp; Experience:<ul><li>Diploma or bachelor&rsquo;s degree (Automotive/Mechanical preferred).</li><li>Minimum 2&ndash;3 years&rsquo; experience as a Service Advisor in the automotive industry.</li></ul>Skills:<ul><li>Strong customer service and communication skills.</li><li>Good technical knowledge of automotive systems.</li><li>Ability to prepare accurate estimates and manage job cards.</li><li>Proficiency in computer systems and dealer management software.</li><li>Strong problem-solving and multitasking abilities.</li><li>Fluency in English; Arabic/Hindi/Urdu is an advantage.</li></ul>Job Type: Full-time

Service Advisor - Automotive

Job Purpose:To provide comprehensive administrative and secretarial support to the management and office team, ensuring efficient office operations, proper documentation, and smooth coordination across departments.Key Responsibilities:Administrative Support<ul><li>Manage day-to-day office operations, including filing, documentation, and record keeping.</li><li>Handle incoming and outgoing calls, emails, and correspondence professionally.</li><li>Coordinate with vendors, suppliers, and service providers for office needs.</li><li>Maintain office supplies inventory, place orders, and track usage.</li><li>Assist in preparing reports, forms, letters, and internal communications.</li><li>Manage bookings for meeting rooms, travel arrangements, courier, and office logistics.</li><li>Ensure the office environment is clean, organized, and well-maintained.</li></ul>Secretarial Duties<ul><li>Provide secretarial support to the Manager/Department Head, including calendar management and scheduling appointments.</li><li>Organize and prepare meeting agendas, minutes, and follow-up actions.</li><li>Draft, format, and proofread documents, letters, and presentations.</li><li>Handle confidential files and information with discretion.</li><li>Arrange internal and external meetings and coordinate necessary arrangements.</li></ul>Coordination &amp; Support<ul><li>Coordinate with HR, Accounts, and other departments for administrative tasks.</li><li>Support onboarding of new employees by preparing documents, ID cards, and basic orientation.</li><li>Assist with basic HR tasks such as attendance recording, leave tracking, and maintaining staff records (if required).</li><li>Liaise with maintenance teams to ensure timely repair of office equipment (printers, phones, AC, etc.).</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration or related field.</li><li>Proven experience as an Admin Assistant, Secretary, or similar role.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).</li><li>Strong communication and interpersonal skills.</li><li>Excellent organization, time management, and multitasking abilities.</li><li>Ability to handle confidential information professionally.</li><li>Attention to detail and a proactive working approach.</li></ul>Job Type: Full-time

Admin cum Secretary

Join Royal Swiss Auto Services and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Royal Swiss Auto Services

ABOUT_COMPANY

Service Advisor

Workshop Job Controller

Service Advisor - Automotive

Admin cum Secretary