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S & R Towing

Job Description:We are a fast-paced towing company seeking a reliable and detail-oriented Tow Yard Office Clerk to support daily operations, including customer service, vehicle releases, dispatch support, and AAA billing.This is a non-dispatch role that works closely with our dispatch team while handling a high volume of calls and administrative tasks.Key Responsibilities:<ul><li>Answer incoming calls regarding impounded vehicles and general service inquiries</li><li>Assist customers with vehicle release requirements and documentation</li><li>Make outbound callbacks to customers, insurance companies, and lienholders</li><li>Verify ownership and required paperwork for vehicle releases</li><li>Maintain accurate vehicle inventory and records</li><li>Support dispatch team with callbacks, updates, and call overflow</li><li>Process and submit AAA billing and required documentation</li><li>Communicate effectively with drivers, dispatch, and yard staff</li><li>Perform general data entry and administrative duties</li></ul>Requirements:<ul><li>Strong phone and customer service skills</li><li>Ability to handle high call volume and multitask</li><li>Detail-oriented and organized</li><li>Comfortable working in a fast-paced environment</li><li>Basic computer and data entry skills</li><li>Ability to remain professional when dealing with upset customers</li><li>Towing, impound, or AAA billing experience preferred</li></ul>Schedule:<ul><li>Monday &ndash; Friday, 8:00 AM &ndash; 5:00 PM</li><li>1-hour lunch break</li><li>No nights or weekends</li></ul>Work Environment:<ul><li>Remote position supporting tow yard operations in Valley Center and Vista</li><li>Team-oriented environment with ongoing communication</li></ul>Additional Notes: This role requires strong communication skills and the ability to stay organized under pressure. Prior experience in towing, impound yards, or AAA billing is highly preferred.&ldquo;This role is best suited for candidates comfortable handling high call volume and time-sensitive situations.&rdquo;Pay: $19.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Tow Yard Office Clerk (Customer Service & Dispatch Support) Valley Center/Vista

Join S & R Towing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

S & R Towing

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Tow Yard Office Clerk (Customer Service & Dispatch Support) Valley Center/Vista