Tow Yard Office Clerk (Customer Service & Dispatch Support) Valley Center/Vista

Job Description:

We are a fast-paced towing company seeking a reliable and detail-oriented Tow Yard Office Clerk to support daily operations, including customer service, vehicle releases, dispatch support, and AAA billing.

This is a non-dispatch role that works closely with our dispatch team while handling a high volume of calls and administrative tasks.

Key Responsibilities:

• Answer incoming calls regarding impounded vehicles and general service inquiries
• Assist customers with vehicle release requirements and documentation
• Make outbound callbacks to customers, insurance companies, and lienholders
• Verify ownership and required paperwork for vehicle releases
• Maintain accurate vehicle inventory and records
• Support dispatch team with callbacks, updates, and call overflow
• Process and submit AAA billing and required documentation
• Communicate effectively with drivers, dispatch, and yard staff
• Perform general data entry and administrative duties

Requirements:

• Strong phone and customer service skills
• Ability to handle high call volume and multitask
• Detail-oriented and organized
• Comfortable working in a fast-paced environment
• Basic computer and data entry skills
• Ability to remain professional when dealing with upset customers
• Towing, impound, or AAA billing experience preferred

Schedule:

• Monday – Friday, 8:00 AM – 5:00 PM
• 1-hour lunch break
• No nights or weekends

Work Environment:

• Remote position supporting tow yard operations in Valley Center and Vista
• Team-oriented environment with ongoing communication

Additional Notes:
This role requires strong communication skills and the ability to stay organized under pressure. Prior experience in towing, impound yards, or AAA billing is highly preferred.

“This role is best suited for candidates comfortable handling high call volume and time-sensitive situations.”

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person