Abrar Admin

S & S Managed Hotels

Job Summary Join the Staybridge Suites dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves providing exceptional guest services, managing reservations, and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for an unforgettable stay, fostering guest satisfaction and loyalty. If you thrive in a fast-paced environment and possess a passion for hospitality, this is your opportunity to shine! Looking for 7am -3pm and 3pm -11pm positions to be filled.Duties<ul><li>Greet guests warmly with a friendly, energetic attitude, ensuring they feel valued from the moment they arrive</li><li>Manage guest check-ins and check-outs efficiently using multi-line phone systems and hotel management software</li><li>Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience</li><li>Handle guest inquiries, requests, and complaints with professionalism and swift resolution to ensure satisfaction</li><li>Maintain detailed records of reservations, guest preferences, and billing information with attention to accuracy</li><li>Coordinate with housekeeping and maintenance teams to address guest needs promptly and uphold hotel standards</li></ul>Skills<ul><li>Proven experience in hospitality management or hotel front desk operations with a strong focus on customer service excellence</li><li>Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world</li><li>Knowledge of hotel management systems and multi-line phone systems for efficient operations</li><li>Exceptional phone etiquette skills to handle inquiries professionally over the phone or in person</li><li>Strong guest relations skills with the ability to manage guest expectations diplomatically</li><li>Experience in night audit procedures and resort or hotel environments preferred</li><li>Ability to work flexible hours, including nights, weekends, and holidays in a fast-paced setting</li></ul>Join us in creating memorable experiences for our guests through outstanding service! We are committed to fostering a vibrant workplace where your hospitality talents can flourish. All roles are paid positions that value your contribution as part of our dedicated team.Pay: $15.00 - $16.00 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li></ul>Work Location: In person

Front Desk Agent

Join S & S Managed Hotels and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

S & S Managed Hotels

About Company

Front Desk Agent