Qureos Mentor

Saeed & Mohammed Al Naboodah Group

<div>
 
 
 Purpose of the Job:
 
 
 <ul>
 <li>
 Create positive and long-lasting relationship to drives client profitability and retention of key accounts, this includes analysing client trends and feedback to suggest opportunities for growth. Acquire and grow high-value corporate accounts
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 
 Responsible for managing key corporates as well as maintaining good relationship with existing ones.
 
 
 Ensure to maximize sales opportunities by implementing new strategies.
 
 
 Propose annual strategical plans for the assigned key accounts.
 
 
 Recommend processes to enhance client service experience.
 
 
 Negotiate on contract renewals.
 
 
 Recommend possible areas of growth based on client feedback.
 
 
 Develop account management strategies to retain and grow client accounts.
 
 
 Provide prompt responses to queries on key client accounts.
 
 
 Recommend changes to terms of renewed contracts based on cost-benefit analysis.
 
 
 Implement safe and friendly environment practices in each work area.
 
 
 Manage strategic corporate relationships; Deliver tailored travel contracts
 
 
 
 
 
 
 Qualifications &amp; Education
 
 
 
 Bachelor's degree in any stream.
 
 
 
 Experience
 
 
 
 Minimum 5years of experience in a similar role within the travel industry.
 
 
 
 Knowledge &amp; Skills
 
 
 
 Fluent in English; Arabic an advantage.
 
 
 Strong communications skills.
 
 
 Driving license required
 
</div>

Key Account Manager (Corporate) - Travels

<div>
 
 Job Summary:
 
 
 The Delivery &amp; Handover Specialist plays a key role in ensuring an exceptional customer experience during the final stage of the vehicle purchase journey. This position is responsible for preparing vehicles for delivery, conducting professional handovers, explaining key vehicle features, and ensuring all documentation and processes are completed accurately. The ideal candidate is customer-focused, detail-oriented, and passionate about creating a positive first impression for the brand.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Coordinate vehicle deliveries in line with showroom sales and logistics schedules.
 </li>
 <li>
 Prepare vehicles for handover, ensuring they meet brand presentation standards.
 </li>
 <li>
 Conduct comprehensive vehicle handovers, explaining features, controls, and key technologies to customers.
 </li>
 <li>
 Ensure all necessary documentation, registration, and insurance requirements are completed before delivery.
 </li>
 <li>
 Maintain regular communication with customers and sales teams to confirm delivery timelines.
 </li>
 <li>
 Address customer queries during handover and ensure any issues are promptly resolved.
 </li>
 <li>
 Capture and record customer satisfaction feedback post-delivery.
 </li>
 <li>
 Liaise with the service and PDI (Pre-Delivery Inspection) teams to ensure vehicles are ready on schedule.
 </li>
 <li>
 Maintain accurate records of handovers and delivery checklists.
 </li>
 <li>
 Support the marketing or CRM team with delivery photos and customer experience initiatives.
 </li>
 </ul>
 
 Requirements:
 
 <ul>
 <li>
 Minimum 2 years of experience in automotive sales, delivery, or customer service.
 </li>
 <li>
 Strong knowledge of vehicle features, specifications, and technology.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 High attention to detail and strong organisational abilities.
 </li>
 <li>
 Customer-oriented mindset with a professional and courteous attitude.
 </li>
 <li>
 Proficiency in MS Office and CRM systems.
 </li>
 <li>
 Valid UAE driving licence required.
 </li>
 <li>
 Fluency in English; Arabic is an advantage.
 </li>
 <li>
 UAE automotive experience preferred.
 </li>
 </ul>
 
 
</div>

Delivery & Handover Specialist - Automotive Division

<div>
 
 
 
 Purpose of the Job
 
 
 
 
 To ensure Single point of contact between B2B Customer and Operations by offering operational updates, time bound deliverables by coordinating with different stake holders to ensure highest customer retention in fleet Aftersales business.
 
 
 
 
 
 
 
 Job Accountabilities
 
 
 
 <ul>
 <li>
 Engage in sales pitch for new/existing customers through Telephone/Email.
 </li>
 <li>
 Attend Customer Queries and follow up with concerned stakeholders till closure of the concern.
 </li>
 <li>
 Build a strong relationship with customer in terms of trust and high confidence.
 </li>
 <li>
 Follow up with Finance &amp; Monthly Invoice submission to customers
 </li>
 <li>
 Monitor the workflows on daily basis and update customer on vehicle ready status.
 </li>
 <li>
 Responsible for ensuring proper coordination with suppliers and operations for delivery of product/equipment to end customers.
 </li>
 <li>
 Be a bridge between sales/back-office teams &amp; customers.
 </li>
 <li>
 Comply and implement the local laws and client&rsquo;s requirements related to QHSEMS aspects at workplace, as per the bestowed authority and responsibility.
 </li>
 <li>
 Carries out any additional tasks assigned (in line with qualifications and ability) by line manager.
 </li>
 <li>
 Gather market intelligence data through online platforms.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification and Education
 
 
 
 
 Bachelor&rsquo;s degree in any stream
 
 
 
 
 
 
 
 Experience
 
 
 
 
 Minimum 2years of experience in automotive customer engagement centres
 
 
 
 
 
 
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Fluent in English; Arabic an advantage.
 </li>
 <li>
 Excellent MS office/data analytical skills
 </li>
 <li>
 Team player and willing to learn.
 </li>
 </ul>
</div>

Customer Relationship Management Executive (CRM Executive) - GWM Division

<div>
 
 
 Purpose of the Job:
 
 
 <ul>
 <li>
 Ensure high levels of customer satisfaction through excellent services by following rules and regulations of travel industry. Ensure efficient front-line airline representation and customer service
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 
 Manage airline counters and passenger handling;
 
 
 Maintain service quality and airline brand standards
 
 
 Manage the sales counter, deal with walk-in, and telephone customers to provide up-to-date information on flights, packages, hotels, car hire and other travel services.
 
 
 Make bookings for travel services by computer or telephone.
 
 
 Issue tickets/travel documents and brief customer as appropriate.
 
 
 Follows-up on wait-listed and time limit bookings and coordinate with customers.
 
 
 Obtain pre-flight confirmations from passengers.
 
 
 Deal with lost tickets/baggage.
 
 
 Arrange delivery of documents.
 
 
 Ensure payment is received in full prior to travel.
 
 
 Distribute brochures where appropriate.
 
 
 Ensure all manuals and airline tariff information are up to date.
 
 
 Prepare daily sales report and reconcile for submission to Supervisor.
 
 
 Perform all the activities in compliance with the Company&rsquo;s QHSEMS and as per the assigned specific responsibilities.
 
 
 
 
 
 
 Qualifications &amp; Education
 
 
 
 Grade 12 and above
 
 
 
 
 
 
 Experience
 
 
 
 Minimum 2years of experience in a similar role within the travel industry.
 
 
 
 Knowledge &amp; Skills
 
 
 
 Fluent in English; Arabic an advantage.
 
 
 Computer literate.
 
</div>

Counter Operations Agent - GSA

Join Saeed & Mohammed Al Naboodah Group and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Saeed & Mohammed Al Naboodah Group

ABOUT_COMPANY

Key Account Manager (Corporate) - Travels

Delivery & Handover Specialist - Automotive Division

Customer Relationship Management Executive (CRM Executive) - GWM Division

Counter Operations Agent - GSA