Qureos Mentor

SaffronStays

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 Role:
 
 
 
 
 Head - Operations
 
 
 
 
 Summary:
 
 Do you find yourself being a misfit in the traditional hospitality industry and feel burdened by legacy-driven standards. Do you itch to set new standards of guest experience for the changing requirements of guests. Are you process-oriented? Do you believe that alternative accommodations are the future of hospitality, and you want to be a part of this rocket-ship that would disrupt the way Indian's holiday? Read on...
 
 
 
 
 
 
 Experience:
 
 10-20 years of experience in Hospitality
 
 
 
 
 
 
 Role Objective:
 
 
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 To be responsible for leading the operations and customer success teams for SaffronStays, at pan-India level.
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 To set, attain, and constantly better the highest quality standards of hospitality to meet the expectations of Home-Owner's and Guests.
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 To position SaffronStays as a pioneer in the field of learning and skill development in alternate accommodation industry.
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 Key Responsibilities:
 
 
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 Develop and implement strategies that optimize operational efficiency and guest satisfaction and keep improving the NPS scores
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 Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals
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 Develop a training and excellence center, including engaging deeply with various hotel management colleges.
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 Implement and oversee a comprehensive training and development program
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 Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organization
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 Develop and maintain strong relationships with guests and homeowners to earn their trust and loyalty
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 Oversee the Customer Care team, F&amp;B team, Central Procurement team, Licensing team, and Regional Operations teams.
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 Ensure that all operations are in compliance with legal and regulatory requirements
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 Requirements:
 
 
 
 &bull; Exceptional Communication skills
 
 
 &bull; Resourceful, possess a calm demeanor and agility to thrive in a fast-paced start-up
 
 
 &bull; Demonstrating strong leadership and motivational skills
 
 
 &bull; Ability to build a team, attract, motivate, and retain a high-performing team
 
 
 &bull; Innate understanding of luxury standards in hospitality and be able to ideate and drive critical initiatives
 
 
 &bull; Extremely process-driven and should be able to monitor, mentor a team dispersed portfolio and teams
 
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Head of Operations

Join SaffronStays and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SaffronStays

ABOUT_COMPANY

Head of Operations