Inside Sales Executive

📌 Job Opening: Inside Sales Executive

Location: Mumbai

Experience: 0–2 years

Company: SaffronStays (www.saffronstays.com)

🎯 Role Overview

We are looking for a high-energy Inside Sales Executive who can handle guest inquiries, understand their requirements, recommend the right villas, and convert leads into confirmed bookings.

This is a target-oriented role focused on speed, communication, and conversions.

🔑 Key Responsibilities

1. Lead Handling & Conversion

• Respond to inbound calls, WhatsApp, and website inquiries.

• Understand guest needs (dates, group size, occasion, location).

• Recommend suitable SaffronStays villas from our curated portfolio.

• Follow up promptly and close bookings with high conversion efficiency.

2. Customer Communication

• Provide accurate information on pricing, availability, amenities, and policies.

• Maintain polite, professional, and solution-oriented communication at all times.

• Manage escalations or complex queries by coordinating with senior sales or operations.

3. Coordination & Follow-up

• Work with operations/concierge teams for special requests, arrangements, or clarifications.

• Ensure guests receive confirmations, payment links, and check-in details on time.

4. Reporting & CRM Updates

• Maintain records of leads, follow-ups, conversions, and pending inquiries.

• Update CRM/trackers daily with call notes, booking status, and customer details.

• Share daily/weekly performance updates.

🧠 Ideal Candidate Profile

• Excellent communication (spoken & written).

• Fast, proactive, and comfortable handling many inquiries at once.

• Strong persuasion and sales aptitude.

• Patient, positive, and guest-friendly attitude.

• Ability to work in a target-driven, fast-paced environment.

📌 Must-Haves

• 0–2 years of experience in sales/customer service/hospitality (freshers welcome).

• Comfortable with phone-based interaction and follow-ups.

• Basic knowledge of Google Sheets/CRM is a plus.

• Willingness to work on weekends and holidays (rotational).

🔥 Why Join SaffronStays?

• Work with India’s leading private villa brand

• Learn structured sales processes and hospitality communication

• Attractive incentives based on performance

• Fast career growth into Senior Sales, Villa Specialist, or Relationship role