Abrar Admin

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
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 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
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 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
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 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
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 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
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 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
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 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
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 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
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 Advanced MS Office skills.
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 Excellent communication, organization, and multitasking abilities.
 </li>
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 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
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 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

<div>
 
 Job Overview
 
 
 
 Salayel Hospitality is seeking responsible and vigilant Lifeguards to ensure the safety and wellbeing of guests using swimming pools, beaches, and recreational water facilities. The ideal candidate will maintain a secure environment while delivering professional and friendly service in line with hospitality standards.
 
 
 Key Responsibiliti
 
 es
 
 
 
 <ul>
 <li>
 Ensure the safety of guests at all pool and water recreation areas at all times
 </li>
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 Monitor swimming activities and enforce pool rules and safety regulations
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 Perform water rescues, first aid, and CPR when required
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 Conduct regular pool area inspections to identify and report hazards
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 Maintain cleanliness and proper arrangement of poolside equipment and furniture
 </li>
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 Ensure availability and readiness of lifesaving equipment (rescue tubes, first aid kits, AED, etc.)
 </li>
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 Provide courteous assistance to guests and answer safety-related inquiries
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 Record and report incidents, accidents, and maintenance issues promptly
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 Coordinate with Security, Engineering, and Recreation teams when necessary
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 Comply with local authority regulations and Salayel Hospitality SOPs
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Valid Lifeguard Certification (Ellis, Red Cross, ILS, or equivalent &ndash; UAE approved)
 </li>
 <li>
 CPR, First Aid, and AED Certification mandatory
 </li>
 <li>
 Previous experience as a Lifeguard in a hotel, resort, or leisure facility preferred
 </li>
 <li>
 Strong swimming skills and physical fitness
 </li>
 <li>
 Ability to remain calm and act quickly in emergency situations
 </li>
 <li>
 Flexible to work shifts, weekends, and public holidays
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and service benefits
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 <li>
 Professional and safe working environment
 </li>
 <li>
 Career growth opportunities within Salayel Hospitality
 </li>
 <li>
 Uniform and duty meals as per company policy
 </li>
 </ul>
</div>

Lifeguard

<div>
 
 Role Overview
 
 
 
 The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand&rsquo;s service standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a courteous and professional manner
 </li>
 <li>
 Handle check-in and check-out procedures accurately and efficiently
 </li>
 <li>
 Manage phone calls, emails, and guest inquiries professionally
 </li>
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 Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
 </li>
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 Handle guest requests, concerns, and complaints promptly, escalating when required
 </li>
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 Maintain accurate guest records and reservation details in the PMS
 </li>
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 Process payments, invoices, and cash/card transactions securely
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 Ensure the reception area is clean, organized, and presentable at all times
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 Follow company policies, SOPs, and UAE hospitality regulations
 </li>
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 Support administrative tasks related to front office operations
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
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 Proficiency in English (Arabic or other languages is an advantage)
 </li>
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 Familiarity with hotel PMS systems is a plus
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 Presentable personality with a customer-service mindset
 </li>
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 Ability to multitask and work under pressure
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 Willingness to work shifts, weekends, and holidays
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 Currently based in the UAE or available to relocate
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Professional and supportive work environment
 </li>
 <li>
 Career growth opportunities within Salayel Hospitality
 </li>
 <li>
 Exposure to a reputed hospitality brand in Abu Dhabi
 </li>
 </ul>
</div>

Receptionist

<div>
 
 Role Overview
 
 
 
 Salayel Hospitality is seeking a proactive and technically skilled IT Specialist to support and maintain the organization&rsquo;s IT infrastructure across hospitality operations. The role ensures seamless system performance, data security, and technology support for hotel and serviced apartment environments, contributing to efficient daily operations and an enhanced guest experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide day-to-day IT support.
 </li>
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 Install, configure, and maintain hardware, software, servers, and networking equipment
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 Troubleshoot system, network, POS, PMS, and application issues promptly
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 Support hospitality systems such as PMS, POS, access control, CCTV, Wi-Fi, and telephony systems
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 Ensure data security, backups, antivirus updates, and system compliance
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 Monitor system performance and resolve downtime or connectivity issues
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 Coordinate with external vendors and service providers for IT services and upgrades
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 Maintain IT documentation, asset inventory, and SOPs
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 Support new property openings, system upgrades, and technology rollouts
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 Train staff on basic IT usage, cybersecurity awareness, and system best practices
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field
 </li>
 <li>
 2&ndash;5 years of IT support experience, preferably in hospitality or multi-site operations
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 Strong knowledge of Windows OS, networking (LAN/WAN), servers, and hardware troubleshooting
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 Experience with hospitality systems (PMS/POS) is highly preferred
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 Basic knowledge of cybersecurity, backups, and data protection
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 Ability to handle multiple locations and provide on-call support if required
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 Strong problem-solving, communication, and documentation skills
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 Experience in UAE hospitality environment is an advantage
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package
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 Opportunity to work with a growing hospitality group in Abu Dhabi
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 Exposure to multi-property IT operations and pre-opening projects
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 Professional and collaborative work environment
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 </ul>
</div>

IT Specialist

<div>
 
 Job Overview
 
 
 
 We are looking for enthusiastic and customer-focused Waiter / Waitresses to join our Food &amp; Beverage team. The ideal candidate will deliver high-quality service, ensure guest satisfaction, and uphold Salayel Hospitality&rsquo;s service standards in a fast-paced hospitality environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet guests warmly and present menus in a professional manner
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 Take food and beverage orders accurately and relay them to the kitchen/bar
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 Serve food and beverages promptly while maintaining presentation standards
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 Ensure tables are clean, set, and well-maintained at all times
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 Handle guest requests, inquiries, and complaints courteously and efficiently
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 Upsell menu items, promotions, and special offers
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 Follow hygiene, safety, and service procedures as per company standards
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 Process bills and payments accurately
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 Work closely with kitchen and service teams to ensure smooth operations
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Previous experience as a Waiter / Waitress in a hotel or restaurant preferred
 </li>
 <li>
 Knowledge of food &amp; beverage service standards
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 <li>
 Good communication skills in English (additional languages are a plus)
 </li>
 <li>
 Well-groomed, professional appearance and positive attitude
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 <li>
 Ability to work flexible shifts, including weekends and holidays
 </li>
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 Physically fit to stand for long periods
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 Hospitality-focused mindset with attention to detail
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and service charge (as applicable)
 </li>
 <li>
 Professional and supportive work environment
 </li>
 <li>
 Career growth opportunities within Salayel Hospitality
 </li>
 <li>
 Training and development programs
 </li>
 </ul>
</div>

Waiter/Waitress

<div>
 
 Job Summary
 
 
 
 The F&amp;B Storekeeper is responsible for the efficient receipt, storage, issuance, and inventory control of food, beverage, and related supplies. The role ensures accurate stock records, cost control, hygiene compliance, and timely support to kitchen and F&amp;B operations in line with Salayel Hospitality standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Receive, inspect, and verify all food, beverage, and operating supplies against purchase orders and delivery notes
 </li>
 <li>
 Ensure proper storage of items as per FIFO, FEFO, and hygiene standards
 </li>
 <li>
 Maintain accurate stock records using inventory systems and manual logs
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 <li>
 Issue items to kitchens and outlets strictly against approved requisitions
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 Monitor stock levels and report slow-moving, expired, or damaged items
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 <li>
 Conduct daily, weekly, and monthly stock counts and support audits
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 <li>
 Coordinate with Purchasing, Cost Control, and F&amp;B teams for stock replenishment
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 Ensure compliance with food safety, HACCP, and Abu Dhabi municipality regulations
 </li>
 <li>
 Maintain cleanliness and organization of store areas at all times
 </li>
 <li>
 Assist in cost control measures to minimize waste and pilferage
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2&ndash;4 years of experience as an F&amp;B Storekeeper in a hotel, restaurant, or hospitality group
 </li>
 <li>
 Good knowledge of F&amp;B inventory management, storage practices, and cost control
 </li>
 <li>
 Familiarity with FIFO/FEFO, expiry tracking, and stock rotation
 </li>
 <li>
 Experience using inventory or ERP systems is an advantage
 </li>
 <li>
 Basic computer skills (Excel, inventory software)
 </li>
 <li>
 Physically fit and able to handle store operations
 </li>
 <li>
 Good communication skills in English
 </li>
 <li>
 UAE experiences preferred
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Stable working environment within a growing hospitality group
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Supportive team culture
 </li>
 </ul>
</div>

F&B Store Keeper

Join Salayel Hospitality and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.