Qureos Mentor

Sanlian International

Job Summary:We are seeking a detail-oriented and customer-focused Verification Agent to join our organization. The role involves verifying customer details and eligibility for mobile phone installment plans under our BNPL (Buy Now, Pay Later) program. The agent will ensure accurate data entry, confirm customer identity and income documentation, and support sales conversion through timely follow-ups.Key Responsibilities:<ul><li>Conduct outbound/inbound calls to verify customer information submitted for mobile installment plans.</li><li>Confirm documents such as CNIC, income proofs, contact details, and other KYC elements.</li><li>Use verification scripts to ask key questions and validate customer responses.</li><li>Identify potential fraud indicators and escalate suspicious cases.</li><li>Maintain accurate records of verification outcomes in CRM systems.</li><li>Support sales conversion by ensuring verification is completed efficiently and timely.</li><li>Educate customers on the BNPL terms, payment schedule, and product delivery timelines.</li><li>Provide regular feedback to supervisors on customer behavior, document trends, or processes.</li></ul>Experience:&middot; 2-3 Years of experience in Banks/call centers.Job Type: Full-timeApplication Question(s):<ul><li>Have you read the job description carefully before applying to the job post?</li></ul>Experience:<ul><li>KYC Verification : 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In personExpected Start Date: 21/01/2026

Verification Officer

Job Description &ndash; IT SpecialistDepartment: Information TechnologyReporting To: Head of ITLocation: Islamabad Employment Type: Full-TimeJob PurposeTo ensure secure, reliable, and efficient IT operations supporting fintech systems, digital platforms, and business applications, while maintaining data security, system availability, and regulatory compliance in line with SECP requirements and best industry practices.Key Responsibilities<ul><li>Ensure smooth day-to-day IT operations across offices</li></ul><ul><li>Install, configure and upgrade systems, software and devices</li></ul><ul><li>Monitor server performance, logs, patching &amp; resource usage</li></ul><ul><li>Maintain IT inventory (laptops, desktops, printers, network devices etc.)</li></ul><ul><li>Manage LAN/WAN, switching, routing, VLANs &amp; VPN connectivity</li></ul><ul><li>Configure &amp; maintain firewall rules and internet security</li></ul><ul><li>Implement and monitor data backup plans &amp; disaster recovery</li></ul><ul><li>Enforce cybersecurity policies and access control rights</li></ul><ul><li>Supervise helpdesk team and ensure timely ticket resolution</li></ul><ul><li>Assign, track &amp; escalate IT support issues as per SLA</li></ul><ul><li>Conduct user trainings for systems / new tools</li></ul><ul><li>Manage employee onboarding/offboarding (emails, access provisioning)</li></ul><ul><li>Maintain CRM Users, email accounts</li></ul><ul><li>Coordinate support with Dialer / CMS vendors</li></ul><ul><li>Manage vendor relationships (ISPs, hardware suppliers, other service providers)</li></ul><ul><li>Assist higher management on new project planning and rollouts</li></ul><ul><li>Prepare and maintain network diagrams, SOPs &amp; IT documentation</li></ul><ul><li>Support compliance requirements (audit, ISO, internal policies)</li></ul><ul><li>Evaluate and recommend hardware/software as per business needs</li></ul>Qualification &amp; ExperienceQualification<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Software Engineering, or related field</li></ul>Experience<ul><li>2&ndash;4 years of relevant IT experience</li><li>Experience in Fintech, NBFC, Banking, or regulated environments preferred</li></ul>Technical Skills<ul><li>Windows / Linux systems administration</li><li>Networking fundamentals (LAN, WAN, VPN, firewalls)</li><li>Backup and recovery tools</li><li>Access control management</li><li>Endpoint security &amp; antivirus solutions</li><li>IT service management tools (ticketing systems)</li></ul>Soft Skills &amp; Competencies<ul><li>Problem-solving and analytical skills</li><li>Strong communication and coordination abilities</li><li>Attention to detail and documentation discipline</li><li>Ability to work under pressure in a regulated environment</li><li>High ethical standards and confidentiality</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Have you read the job description carefully before applying for the job?</li></ul>Experience:<ul><li>IT Specialist: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

IT Specialist

Join Sanlian International and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sanlian International

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Verification Officer

IT Specialist