Qureos Mentor

Saudi Entertainment Ventures | SEVEN

<div>
 
 
 Job Purpose:
 
 
 
 The Guest Services Associate serves as the primary point of contact for guests within the offering. This role is essential in ensuring that all guests have a positive and welcoming experience. The Guest Services Associate handles inquiries, assists with guest needs, and provides exceptional guest service to ensure that all visitors feel valued and supported throughout their experience.
 
 
 
 
 
 
 Functional Accountabilities:
 
 
 
 
 Key Accountability Areas:
 
 
 
 
 Guest Interaction and Assistance
 
 
 <ul>
 <li>
 Greet guests warmly as they arrive, providing a friendly and welcoming atmosphere.
 </li>
 <li>
 Handle guest inquiries, including providing information about the facility, operating hours, and available services.
 </li>
 <li>
 Assist guests with their needs, such as lane reservations, equipment rentals, and special requests, ensuring a smooth and enjoyable experience.
 </li>
 </ul>
 
 
 Guest Service
 
 
 <ul>
 <li>
 Resolve guest complaints or concerns in a professional and courteous manner, escalating issues to the Shift Supervisor when necessary.
 </li>
 <li>
 Provide proactive support by anticipating guest needs and offering assistance before being asked.
 </li>
 <li>
 Promote additional services and amenities offered at the facility to enhance the guest experience.
 </li>
 </ul>
 
 
 Operational Support
 
 
 <ul>
 <li>
 Assist with the daily operations of the front desk, including managing check-ins and check-outs, processing payments, and maintaining an organized work environment.
 </li>
 <li>
 Collaborate with the operations team to ensure that all guest areas are clean, safe, and well-maintained.
 </li>
 <li>
 Monitor guest feedback and report any recurring issues or suggestions to the Shift Supervisor to improve service quality.
 </li>
 </ul>
 
 
 Communication and Coordination
 
 
 <ul>
 <li>
 Maintain clear and effective communication with other team members to ensure a seamless guest experience.
 </li>
 <li>
 Coordinate with the maintenance and cleaning teams to address any issues that may impact guest satisfaction.
 </li>
 <li>
 Participate in team meetings and training sessions to stay informed about new services, policies, and procedures.
 </li>
 </ul>
 
 
 Guest Experience
 
 
 <ul>
 <li>
 Provide a warm and welcoming environment for all guests, ensuring their needs are met from arrival to departure.
 </li>
 <li>
 Handle guest inquiries and requests efficiently, offering proactive support to enhance their overall experience.
 </li>
 <li>
 Resolve guest concerns in a professional and courteous manner, ensuring a positive and enjoyable visit.
 </li>
 </ul>
 
 
 Service Level Standards
 
 
 <ul>
 <li>
 Adheres to SLS
 </li>
 </ul>
 
 
 
 
 
 KNOWLEDGE &amp; EXPERIENCE:
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent. Additional training in guest service or hospitality is preferred.
 </li>
 </ul>
 
 
 Professional Certifications
 
 
 <ul>
 <li>
 Certification in Customer Service or Hospitality is a plus.
 </li>
 </ul>
 
 
 Required Experience
 
 
 <ul>
 <li>
 1-2 years of experience in a guest service or guest-facing role, preferably in the hospitality or entertainment industry.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints effectively.
 </li>
 <li>
 A positive attitude and a commitment to providing exceptional guest service.
 </li>
 </ul>
 
 
</div>

Guest Services Associate - Riyadh

<div>
 
 Job Purpose
 
 
 Responsible for leading the daily operations of the offering within the Attractions department, ensuring that they run smoothly, efficiently, and meet high guest service standards. This role includes managing procurement, inventory, budgeting, scheduling, and business planning. Will be leading the daily operations of the attraction. tasked with ensuring operational compliance, safety, and financial success while leading a team to provide an exceptional guest experience.
 
 
 
 
 
 
 Managerial Accountabilities
 
 
 Key Accountability Areas
 
 
 Key Activities
 
 
 Strategy and Planning
 
 <ul>
 <li>
 Develop and implement operational strategies for the offering in alignment with the overall strategy of the Attractions department.
 </li>
 <li>
 Collaborate with Attractions GM to assess the future needs of the attraction, including new offerings, services, and enhancements, and translate these into actionable plans.
 </li>
 <li>
 Conduct market analysis to inform the development of business plans, identifying trends and opportunities to maximize revenue and guest engagement. Monitor and evaluate the performance of the offering, making data-driven decisions to enhance efficiency and guest experience.
 </li>
 </ul>
 
 Business Planning
 
 <ul>
 <li>
 Set and review long-term plans to align with SEVEN&rsquo;s strategy and guest needs.
 </li>
 <li>
 Identify process improvements and explore new opportunities to enhance offerings and reduce costs.
 </li>
 </ul>
 
 Procurement and Inventory Management
 
 <ul>
 <li>
 Oversee the procurement process for all goods and services required for the attraction, ensuring timely delivery and cost-effective sourcing.
 </li>
 <li>
 Manage inventory control processes, including receiving goods, tracking inventory levels, and maintaining accurate records to prevent shortages or overstocking.
 </li>
 <li>
 Establish relationships with vendors and suppliers to ensure the consistent and reliable supply of goods necessary for attraction operations.
 </li>
 </ul>
 
 Stakeholder Relations
 
 <ul>
 <li>
 Build and maintain strong relationships with key internal stakeholders, including Attractions GM, other department managers, and staff members to ensure effective communication and coordination.
 </li>
 <li>
 Represent the offering in cross-functional meetings, ensuring that the offering&rsquo;s needs and challenges are addressed.
 </li>
 <li>
 Engage with external stakeholders, such as suppliers and partners, to secure resources and support for operational needs.
 </li>
 </ul>
 
 Budget and Scheduling Management
 
 <ul>
 <li>
 Oversee the budgeting process for the offering, ensuring alignment with departmental financial goals and SEVEN&rsquo;s overall budgetary policies.
 </li>
 <li>
 Monitor expenditure throughout the fiscal year, ensuring all spending is in line with the approved budget and identifying opportunities for cost savings.
 </li>
 <li>
 Oversee the scheduling of staff and resources to optimize operational efficiency while controlling costs and maintaining high service standards.
 </li>
 <li>
 Provide regular financial reports to Attractions GM, highlighting any variances and proposing corrective actions where necessary.
 </li>
 </ul>
 
 Governance and Resilience
 
 <ul>
 <li>
 Develop and implement operational policies and procedures for the offering, ensuring compliance with SEVEN&rsquo;s standards and regulations.
 </li>
 <li>
 Lead risk management initiatives to identify potential operational challenges and develop contingency plans to mitigate risks.
 </li>
 <li>
 Ensure that all health and safety regulations are strictly adhered to, promoting a safe and secure environment for both guests and staff.
 </li>
 </ul>
 
 People Management
 
 <ul>
 <li>
 Direct the recruitment, training, and performance management of the team, ensuring that all staff members are equipped to deliver exceptional service.
 </li>
 <li>
 Foster a culture of continuous improvement and professional development within the team, providing coaching and mentorship as needed.
 </li>
 <li>
 Conduct regular performance evaluations, providing constructive feedback and setting clear goals for team members.
 </li>
 <li>
 Cultivate an inclusive work environment where team members are engaged, motivated, and supported in their roles.
 </li>
 </ul>
 
 
 
 
 
 
 
 Functional Accountabilities
 
 
 Key Accountability Areas
 
 
 Key Activities
 
 
 Daily Operations Management
 
 <ul>
 <li>
 Oversee the day-to-day operations of the offering, ensuring all activities are executed smoothly and efficiently.
 </li>
 <li>
 Coordinate staff schedules to ensure optimal coverage and productivity, addressing any staffing issues promptly.
 </li>
 <li>
 Manage inventory levels, ensuring that all necessary supplies are available to meet operational demands.
 </li>
 </ul>
 
 Financial Management
 
 <ul>
 <li>
 Manage the financial performance of the attraction, ensuring that revenue targets are met, and costs are controlled within the budget.
 </li>
 <li>
 Prepare detailed financial reports, including budget forecasts, actuals, and variance analyses, for review by senior management.
 </li>
 <li>
 Collaborate with the finance team to ensure the accuracy of financial records and compliance with SEVEN&rsquo;s financial policies and audit requirements.
 </li>
 </ul>
 
 Optimization and Innovation
 
 <ul>
 <li>
 Identify and implement opportunities for operational efficiency and cost-effectiveness within the offering.
 </li>
 <li>
 Collaborate with Attractions GM and other managers to innovate and improve the offerings and processes.
 </li>
 <li>
 Stay updated on industry trends and best practices, ensuring that SEVEN&rsquo;s operations remain competitive and innovative.
 </li>
 </ul>
 
 Scheduling and Resource Management
 
 <ul>
 <li>
 Develop and maintain efficient scheduling systems for staff, attractions, and events to optimize resources and ensure seamless operations.
 </li>
 <li>
 Work closely with the HR team to ensure that all shifts are adequately staffed, and employee scheduling adheres to labor laws and internal policies.
 </li>
 <li>
 Monitor resource allocation to ensure the attraction operates within the established budget and staffing plan.
 </li>
 </ul>
 
 Guest Experience
 
 <ul>
 <li>
 Lead efforts to ensure all guest interactions are positive and welcoming.
 </li>
 <li>
 Address and resolve guest complaints promptly, implementing solutions to enhance satisfaction and build loyalty.
 </li>
 <li>
 Monitor guest feedback and performance metrics, using insights to continuously improve the overall guest experience.
 </li>
 </ul>
 
 Service Level Standards
 
 <ul>
 <li>
 Adheres to SLS
 </li>
 </ul>
 
 
 
 
 
 Communications &amp; Working Relationships
 
 
 Key Internal Interactions
 
 <ul>
 <li>
 Attractions Manager
 </li>
 <li>
 Operations team
 </li>
 <li>
 Finance Department
 </li>
 <li>
 HR Department
 </li>
 </ul>
 
 Key External Interactions
 
 <ul>
 <li>
 Suppliers and Vendors
 </li>
 <li>
 External Partners
 </li>
 <li>
 Local Authorities
 </li>
 </ul>
 
 KNOWLEDGE &amp; EXPERIENCE
 
 
 KNOWLEDGE
 
 
 Minimum Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field.
 </li>
 </ul>
 
 Professional Certifications
 
 <ul>
 <li>
 Certification in Operations Management or Project Management is preferred.
 </li>
 </ul>
 
 EXPERIENCE
 
 
 Required Experience
 
 <ul>
 <li>
 5+ years of relevant experience in operations management within the entertainment or hospitality sectors.
 </li>
 <li>
 Proven track record of managing large teams and complex operations in a guest-facing environment.
 </li>
 <li>
 Experience in optimizing operations for efficiency and guest satisfaction, with a strong focus on innovation and continuous improvement.
 </li>
 </ul>
 
 PHYSICAL REQUIREMENTS
 
 
 Physical Requirements
 
 <ul>
 <li>
 Must be able to work independently and perform manual handling tasks, including lifting up to 5kg.
 </li>
 </ul>
</div>

Attractions Assistant Manager - Riyadh Exit 10 (Alhamra)

<div>
 
 Job Purpose
 
 
 The Shift Supervisor is responsible for managing staff and overseeing operations on the floor during their assigned shift at the attraction. This role ensures that the attraction operates smoothly and efficiently while maintaining the highest standards of guest service. The Shift Supervisor plays a key role in creating a positive guest experience by leading the team, addressing any operational issues promptly, and ensuring that all activities are carried out according to SEVEN&rsquo;s standards and policies.
 
 
 
 
 
 
 
 
 Functional Accountabilities
 
 
 Key Accountability Areas
 
 
 Key Activities
 
 
 Staff Supervision and Management
 
 
 
 
 <ul>
 <li>
 Lead and manage the team during the assigned shift, ensuring that all staff members are performing their duties effectively and adhering to SEVEN&rsquo;s standards.
 </li>
 <li>
 Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery.
 </li>
 <li>
 Provide on-the-spot training, guidance, and support to staff, ensuring that they have the knowledge and skills required to perform their roles.
 </li>
 </ul>
 
 Operational Oversight
 
 
 
 
 <ul>
 <li>
 Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols.
 </li>
 <li>
 Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift.
 </li>
 <li>
 Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.
 </li>
 </ul>
 
 Guest Service Excellence
 
 <ul>
 <li>
 Ensure that all guests receive high-quality service, with a focus on creating a positive and memorable experience.
 </li>
 <li>
 Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues.
 </li>
 <li>
 Promote a culture of guest service excellence among the staff, leading by example and encouraging team members to go above and beyond for guests.
 </li>
 </ul>
 
 Safety and Compliance
 
 <ul>
 <li>
 Enforce safety protocols and ensure that all staff and guests are adhering to SEVEN&rsquo;s safety standards and procedures.
 </li>
 <li>
 Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs.
 </li>
 <li>
 Ensure that all shift activities comply with local regulations and SEVEN&rsquo;s internal policies.
 </li>
 </ul>
 
 Reporting and Documentation
 
 <ul>
 <li>
 Maintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occur.
 </li>
 <li>
 Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvement.
 </li>
 <li>
 Ensure that all documentation is completed accurately and submitted in a timely manner..
 </li>
 </ul>
 
 Guest Experience
 
 <ul>
 <li>
 Ensure all guests receive high-quality service, creating a positive and memorable experience during their visit.
 </li>
 <li>
 Address guest inquiries, complaints, and feedback promptly and professionally, resolving any issues to maintain guest satisfaction.
 </li>
 <li>
 Lead by example to promote a culture of guest service excellence, encouraging staff to exceed expectations and deliver exceptional service.
 </li>
 </ul>
 
 Service Level Standards
 
 <ul>
 <li>
 Adheres to SLS
 </li>
 </ul>
 
 
 
 
 
 
 
 Communications &amp; Working Relationships
 
 
 Key Internal Interactions
 
 <ul>
 <li>
 Attractions Manager
 </li>
 <li>
 Operations Team
 </li>
 <li>
 Maintenance Team
 </li>
 <li>
 Guest Services Team
 </li>
 </ul>
 
 Key External Interactions
 
 <ul>
 <li>
 Guests
 </li>
 <li>
 Vendors (for equipment and supplies)
 </li>
 </ul>
 
 KNOWLEDGE &amp; EXPERIENCE
 
 
 KNOWLEDGE
 
 
 Minimum Qualifications
 
 <ul>
 <li>
 High school diploma or equivalent; additional qualifications in hospitality or management are a plus.
 </li>
 </ul>
 
 Professional Certifications
 
 <ul>
 <li>
 Certification in Hospitality Management or a related field is a plus.
 </li>
 </ul>
 
 EXPERIENCE
 
 
 Required Experience
 
 <ul>
 <li>
 3-5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry.
 </li>
 <li>
 Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously.
 </li>
 <li>
 A proven track record of delivering excellent guest service and managing guest interactions effectively.
 </li>
 </ul>
 
 PHYSICAL REQUIREMENTS
 
 
 Physical Requirements
 
 <ul>
 <li>
 Ability to work independently, perform manual handling tasks, lift up to 5kg, stand for extended periods, bend, reach, push/pull up to 10kg, with full mobility and no visual or auditory impediments.
 </li>
 </ul>
 
 
</div>

Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

<div>
 
 Job title: Senior Associate - Finance Operations
 
 
 Report to: Manager - Finance
 
 
 
 
 
 
 Company Overview
 
 
 
 Through its role as an investor, developer, and operator of various Entertainment offerings Kingdom-wide, SEVEN aims to be the leader of an entertainment ecosystem in Saudi Arabia, facilitating the presence of both international &amp; local brands and unlocking the entertainment sector across Saudi Arabia with a mission to become the national entertainment champion.
 
 
 SEVEN seeks to enhance the quality of life of Saudi nationals and residents and meet their recreational expectations and needs with a wide number of entertainment projects that are planned to take place in the next 8 years.
 
 
 
 
 
 
 
 
 
 Role Purpose
 
 
 
 The Senior Associate - Finance Operations will be responsible for overseeing day-to-day finance operations in the Complex, ensuring effective management of cash, credit cards and asset-related transactions. This role ensures compliance with company policies, supports accurate and timely reporting, and supervises Finance team within the Complex. The position is critical in maintaining operational discipline, safeguarding company assets, and supporting both head office and complex-level finance requirements.
 
 
 
 
 
 
 Role Responsibilities
 
 
 <ul>
 <li>
 Manage daily financial operations to ensure the accurate and timely processing of financial transactions.
 </li>
 <li>
 Oversee reporting activities to support cash management and finance operation functions.
 </li>
 <li>
 Implement and monitor efficient financial processes to enhance performance and accuracy.
 </li>
 <li>
 Prepare monthly accruals to support central finance operation team.
 </li>
 <li>
 Conduct monthly analysis to ensure proper accruals and expenses.
 </li>
 <li>
 Collaborate with audit teams to assist in internal and external audits, promptly addressing any findings or recommendations.
 </li>
 <li>
 Coordinate with other departments to align financial operations with organizational goals.
 </li>
 <li>
 Implement initiatives aimed at process improvements and automation within financial operations to boost efficiency.
 </li>
 <li>
 Provides financial information to management by researching and analyzing accounting data and preparing reports.
 </li>
 <li>
 Maintains accounting controls by preparing and recommending policies and procedures.
 </li>
 <li>
 Perform surprise audits to ensure control and policy guidelines are followed by the respective
 </li>
 </ul>
 
 
 
 
 
 Role Minimum Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration/ Accounting/ Finance.
 </li>
 <li>
 Minimum of 4 years' experience with at least 3 years in a similar position.
 </li>
 <li>
 In-depth knowledge of operations finance.
 </li>
 </ul>
 
 
</div>

Senior Associate - Finance Operations (Yanbu)

Join Saudi Entertainment Ventures | SEVEN and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Saudi Entertainment Ventures | SEVEN

ABOUT_COMPANY

Guest Services Associate - Riyadh

Attractions Assistant Manager - Riyadh Exit 10 (Alhamra)

Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

Senior Associate - Finance Operations (Yanbu)