Qureos Mentor

SCA Health

SCA Health is a national surgical and practice management company that serves over two million patients annually across more than 370 clinical locations and 250 physician practice clinics. The company is committed to high standards of quality and patient safety, supporting physicians, and enhancing healthcare nationwide.

<div>Overview:
<div>
At SCA Health, we believe <b>health care is about people</b> &ndash; the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the <b>mission, vision and values</b> that define our organization.</div><div></div><div><br>
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.</div><div><br>
</div><div><b>What sets SCA Health apart isn&rsquo;t just what we do, it&rsquo;s how we do it</b>. Each decision we make is rooted in <b>seven core values</b>:</div><div></div><ul><li><b><br>
Clinical quality</b></li><li><b>
Integrity</b></li><li><b>
Service excellence</b></li><li><b>
Teamwork</b></li><li><b>
Accountability</b></li><li><b>
Continuous improvement</b></li><li><b>
Inclusion</b></li></ul><div></div><div><br>
Our values aren&rsquo;t empty words &ndash; they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you&rsquo;ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.<br>
</div><div></div><div>At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.</div><div></div><div><br>
Your ideas should inspire change. If you join our team, <b>they will</b>.</div>
Accountabilities / Responsibilities:
<div>
Function as an assistive person by</div><ul><li><div><ul><li>
Protecting the patient from injury caused by extraneous objects and chemical, electrical, mechanical, and thermal sources</li><li>
Demonstrating safe operation of equipment machinery and follows procedures for reporting and correcting an unsafe situation</li><li>
Handling specimens according to facility policy and procedures</li><li>
Performing interventions to protect the patient from infection</li><li>
Assembling supplies and equipment;</li><li>
Assuming an active role in assisting patient with care needs;</li><li>
Proactively optimizes opportunities to enhance flow and efficiency of the center;</li><li>
Orienting patient to environment;</li><li>
Maintaining patient normothermia;</li><li>
Assisting with patient transfers;</li><li>
Assisting throughout the facility in environmental cleaning;</li><li>
Protecting the patient&rsquo;s rights, dignity, and privacy</li><li>
Providing age-specific, culturally competent, ethical care within legal standards of practice.</li><li>
Complying with Universal Protocol and facility site validation and time-out policy.</li></ul></div></li><li>
Provide hand-off report to other teammates that are accurate, concise and pertinent to the patient&rsquo;s condition and response to care.</li><li>
Clean and prepare equipment according to manufacturer&rsquo;s instructions for use.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<ul><li>High School Graduate or equivalent.</li><li>
Certified Medical Assistant (MA)/Nursing Assistant (CNA)/Patient Care (PCT) preferred.</li><li>
Successful completion of BLS Course within 90 days of employment or documentation of current BLS certification.</li><li>
Knowledge of medical terminology</li></ul><div><b>
Working Conditions/Physical Requirements:</b></div><ul><li>
Physically demanding, high-stress environment</li><li>
Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions</li><li>
Pushing and pulling heavy objects</li><li>
Full range of body motion including handling and lifting patients and equipment</li><li>
Manual and finger dexterity</li><li>
Hand eye coordination</li><li>
Standing and walking for extensive periods of time</li><li>
Lifting and carrying items weighing up to 50 lbs</li><li>
Corrected vision and hearing to within normal range</li><li>
Working irregular hours</li></ul>
Min: USD $23.00/Hr. Max: USD $25.00/Hr.</div>

Patient Care Coordinator - Morris Avenue Endoscopy

<div>Overview:
<div>
At SCA Health, we believe <b>health care is about people</b> &ndash; the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the <b>mission, vision and values</b> that define our organization.</div><div></div><div><br>
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.</div><div><br>
</div><div><b>What sets SCA Health apart isn&rsquo;t just what we do, it&rsquo;s how we do it</b>. Each decision we make is rooted in <b>seven core values</b>:</div><div></div><ul><li><b><br>
Clinical quality</b></li><li><b>
Integrity</b></li><li><b>
Service excellence</b></li><li><b>
Teamwork</b></li><li><b>
Accountability</b></li><li><b>
Continuous improvement</b></li><li><b>
Inclusion</b></li></ul><div></div><div><br>
Our values aren&rsquo;t empty words &ndash; they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you&rsquo;ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.<br>
</div><div></div><div>At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.</div><div></div><div><br>
Your ideas should inspire change. If you join our team, <b>they will</b>.</div>
Accountabilities / Responsibilities:
<div><b>
** The work schedule is Monday - Friday, with work hours from 9am - 5:30pm EST / 8am - 4:30pm CST **</b></div><div></div><div><br>
The <b>Patient Call Representative</b> interfaces with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have. The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.</div><br>
<p></p><ul><li>
Take inbound calls from patients and make outbound calls to patients</li><li>
Provide one call resolution to patient inquires whenever possible and perform timely follow up on inquiries requiring escalation or additional research</li><li>
Follow up on all patient voicemails within 24 hours</li><li>
Provide patient education regarding how to understand their Explanation of Benefits (EOB)</li><li>
Take payments from patients</li><li>
Provide requested documentation and records</li><li>
Consistently achieve defined metrics</li><li>
Read and understand contracts with Insurance companies</li><li>
Review and determine if an adjustment is required on an account</li><li>
Review and determine if a refund is required on an account</li><li>
Verify insurance</li><li>
Provide patient estimates</li><li>
Verify and update demographic information</li><li>
Research and locate missing payments</li><li>
Review clinical information to determine if a coding review is required</li></ul>
Qualifications:
<ul><li>High school diploma or GED required</li><li>
Strong Call Center Customer Service experience is required</li><li>
A/R, billing, insurance verification or customer service experience is required</li><li>
Healthcare experience is required</li><li>
Bilingual preferred</li></ul><br>
<div></div>
Min: USD $21.00/Hr. Max: USD $23.00/Hr.</div>

Associate Patient Call Representative

<div>Overview:
<div>
At SCA Health, we believe <b>health care is about people</b> &ndash; the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the <b>mission, vision and values</b> that define our organization.</div><div></div><div><br>
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.</div><div><br>
</div><div><b>What sets SCA Health apart isn&rsquo;t just what we do, it&rsquo;s how we do it</b>. Each decision we make is rooted in <b>seven core values</b>:</div><div></div><ul><li><b><br>
Clinical quality</b></li><li><b>
Integrity</b></li><li><b>
Service excellence</b></li><li><b>
Teamwork</b></li><li><b>
Accountability</b></li><li><b>
Continuous improvement</b></li><li><b>
Inclusion</b></li></ul><div></div><div><br>
Our values aren&rsquo;t empty words &ndash; they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you&rsquo;ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.<br>
</div><div></div><div>At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.</div><div></div><div><br>
Your ideas should inspire change. If you join our team, <b>they will</b>.</div>
Accountabilities / Responsibilities:
<div>
We are seeking a motivated individual to join our HR Strategic Enablement team as a Associate Director, Change and Experience (C&amp;E). In this role, will develop and implement strategies for cultural alignment and employee experience of large scale projects and acquired entities (AEs) by orchestrating change management tracking and execution. Collaborating with partners across HR M&amp;A, HRBPs, and COE leads, this role supports broad HR initiatives that require guiding leaders and employees through successful integration and positive employee experiences. Managing a portfolio of large scale initiatives, the Associate Director aligns human experience with business strategy, proactively identifying customer needs. They create and manage change management plans for large scale initiatives, addressing various aspects like policies, culture, training, and leadership. Collaborating with the Org Effectiveness team, they turn data into actionable insights and clear, relevant recommendations. Additionally, they participate in and/or lead initiatives that benefit the overall organization. This role reports directly to the Senior Director, HR M&amp;A, Strategy &amp; Transformation.</div><div></div><div><b><br>
Key Responsibilities:</b></div><ul><li><b>
Portfolio Management: </b>Design and implement C&amp;E strategies (culture alignment, listening, change management) for medium-large strategic initiatives, balancing consistency with flexibility for each. Ability to manage multiple projects within the same timeframe, and pivot effectively from an established plan as business and people needs change.</li><li><b>
Human-centered Design:</b> Understand the initiative and/or integration journey for employees and leaders, highlighting common themes and unique needs to improve experiences. Create experiences (facilitation, listening sessions, etc.) that are fully relevant to the needs of the target audience and business.</li><li><b>
Collaboration:</b> Promote cross-functional teamwork and provide strategic consultation and tactical support using culture and change management frameworks.</li><li><b>
Continuous Improvement:</b> Lead efforts to continuously improve capability and strategic enablement processes.</li></ul><div></div><div><b><br>
Business Contextual Challenges:</b></div><ul><li>
Deliver rapidly changing strategies, approaches, products, and services under high uncertainty and ambiguity, as strategies evolve and unexpected needs arise</li><li>
Build acumen of segments, markets, and workforces; ability to influence leaders at a senior level</li><li>
Collaborate with and influence through a variety of internal partners with varying levels of culture/experience knowledge and buy-in</li></ul><div></div><div><b><br>
Mission Critical Roles-Identify highest priority
</b></div><ul><li>Support Change Initiatives
</li><li>Network &amp; Collaborate</li><li>
Produce Results
</li><li>Apply Perspective</li></ul><div></div><div><b><br>
Leadership Practices:
</b></div><ul><li>Growth Mindset</li><li>
Critical Thinking</li><li>
Engaging with Leaders</li><li>
Resilience &amp; Resourcefulness</li><li>
Fostering Innovation</li><li>
Being Customer Centric</li><li>
Collaborating</li><li>
Communicating Effectively</li><li>
Facilitating Execution Plans</li><li>
Assuring Results</li><li>
Managing Conflict</li><li>
Communicating Enterprise Purpose</li></ul><br>
<div></div>
Qualifications:<br>
<div></div><ul><li>
8+ years of professional work experience.</li><li>
3+ years of experience developing strategies to improve employee and/or leader experiences.</li><li>
2+ years of leading change for large projects.</li><li>
Proven success in:<ul><li>
Developing People strategies relevant to business strategies and needs.</li><li>
Using data and insights to drive action.</li><li>
Building cross-functional collaboration.</li><li>
Integrating and driving adoption of new methodologies.</li><li>
Creating and executing change management plans.</li><li>
Communicating effectively with various stakeholders, including executives and employees.</li></ul></li></ul><div></div><ul><li><b><br>
Preferred Qualifications:
</b><ul><li>People leadership experience</li><li>
Change Management Certification</li></ul></li></ul><div>
If you are passionate about driving cultural transformation and facilitating successful acquisitions, we encourage you to apply for this exciting opportunity. Join us in shaping the future of our organization!</div><div></div><div><b><br>
EEO Statement</b></div><div>
We value Diversity, Inclusion, and Belonging at Surgical Care Affiliates: SCA is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, national origin, disability and genetic information, or any other characteristic protected by law.</div><div><br>
</div><div>We are a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</div><br>
<div></div>
Min: USD $130,000.00/Yr. Max: USD $160,000.00/Yr.</div>

Change and Experience Associate Director

<div>Overview:
<div>
At SCA Health, we believe <b>health care is about people</b> &ndash; the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the <b>mission, vision and values</b> that define our organization.</div><div></div><div><br>
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.</div><div><br>
</div><div><b>What sets SCA Health apart isn&rsquo;t just what we do, it&rsquo;s how we do it</b>. Each decision we make is rooted in <b>seven core values</b>:</div><div></div><ul><li><b><br>
Clinical quality</b></li><li><b>
Integrity</b></li><li><b>
Service excellence</b></li><li><b>
Teamwork</b></li><li><b>
Accountability</b></li><li><b>
Continuous improvement</b></li><li><b>
Inclusion</b></li></ul><div></div><div><br>
Our values aren&rsquo;t empty words &ndash; they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you&rsquo;ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.<br>
</div><div></div><div>At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.</div><div></div><div><br>
Your ideas should inspire change. If you join our team, <b>they will</b>.</div>
Accountabilities / Responsibilities:
<div>
We are actively hiring for an<b> Patient Care Technician (PCT).</b></div><div></div><div><b><br>
Patient Care Technician (PCT) Responsibilities:</b></div><ul><li>
Protecting the patient from injury caused by extraneous objects and chemical, electrical, mechanical, and thermal sources</li><li>
Demonstrating safe operation of equipment machinery and follows procedures for reporting and correcting an unsafe situation</li><li>
Adhering to standard precautions including the use of personal protective equipment</li><li>
Proactively optimizes opportunities to enhance flow and efficiency of the center</li></ul>
Qualifications:
<div><b>
Patient Care Technician (PCT) Requirements:</b></div><ul><li>
High School Graduate or equivalent.</li><li>
Certified Medical Assistant (MA)/Nursing Assistant (CNA)/Patient Care (PCT) preferred.</li><li>
Successful completion of BLS Course within 90 days of employment or documentation of current BLS certification.</li><li>
Knowledge of medical terminology.</li></ul>
Min: USD $16.00/Hr. Max: USD $20.00/Hr.</div>

Patient Care Tech - Surgery Center of Des Moines - West

<div>Overview:
<div>
At SCA Health, we believe <b>health care is about people</b> &ndash; the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the <b>mission, vision and values</b> that define our organization.</div><div></div><div><br>
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.</div><div><br>
</div><div><b>What sets SCA Health apart isn&rsquo;t just what we do, it&rsquo;s how we do it</b>. Each decision we make is rooted in <b>seven core values</b>:</div><div></div><ul><li><b><br>
Clinical quality</b></li><li><b>
Integrity</b></li><li><b>
Service excellence</b></li><li><b>
Teamwork</b></li><li><b>
Accountability</b></li><li><b>
Continuous improvement</b></li><li><b>
Inclusion</b></li></ul><div></div><div><br>
Our values aren&rsquo;t empty words &ndash; they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you&rsquo;ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.<br>
</div><div></div><div>At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.</div><div></div><div><br>
Your ideas should inspire change. If you join our team, <b>they will</b>.</div>
Accountabilities / Responsibilities:
<div>
Function as an assistive person by</div><ul><li><div><ul><li>
Protecting the patient from injury caused by extraneous objects and chemical, electrical, mechanical, and thermal sources</li><li>
Demonstrating safe operation of equipment machinery and follows procedures for reporting and correcting an unsafe situation</li><li>
Handling specimens according to facility policy and procedures</li><li>
Performing interventions to protect the patient from infection</li><li>
Assembling supplies and equipment;</li><li>
Assuming an active role in assisting patient with care needs;</li><li>
Proactively optimizes opportunities to enhance flow and efficiency of the center;</li><li>
Orienting patient to environment;</li><li>
Maintaining patient normothermia;</li><li>
Assisting with patient transfers;</li><li>
Assisting throughout the facility in environmental cleaning;</li><li>
Protecting the patient&rsquo;s rights, dignity, and privacy</li><li>
Providing age-specific, culturally competent, ethical care within legal standards of practice.</li><li>
Complying with Universal Protocol and facility site validation and time-out policy.</li></ul></div></li><li>
Provide hand-off report to other teammates that are accurate, concise and pertinent to the patient&rsquo;s condition and response to care.</li><li>
Clean and prepare equipment according to manufacturer&rsquo;s instructions for use.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<ul><li>High School Graduate or equivalent.</li><li>
Certified Medical Assistant (MA)/Nursing Assistant (CNA)/Patient Care (PCT) preferred.</li><li>
Successful completion of BLS Course within 90 days of employment or documentation of current BLS certification.</li><li>
Knowledge of medical terminology</li></ul><div><b>
Working Conditions/Physical Requirements:</b></div><ul><li>
Physically demanding, high-stress environment</li><li>
Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions</li><li>
Pushing and pulling heavy objects</li><li>
Full range of body motion including handling and lifting patients and equipment</li><li>
Manual and finger dexterity</li><li>
Hand eye coordination</li><li>
Standing and walking for extensive periods of time</li><li>
Lifting and carrying items weighing up to 50 lbs</li><li>
Corrected vision and hearing to within normal range</li><li>
Working irregular hours</li></ul>
Min: USD $18.00/Hr. Max: USD $24.00/Hr.</div>

Patient Care Coordinator - Gastrointestinal Endoscopy Center