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Scott's Heating & Air Conditioning

Dispatch / Customer Service RepresentativeScott&rsquo;s Heating &amp; Air ConditioningAbout UsScott&rsquo;s Heating &amp; Air Conditioning is committed to providing reliable, high-quality HVAC service with a strong focus on customer care. We take pride in helping homeowners stay comfortable year-round while creating a supportive, team-oriented workplace for our employees.Position SummaryWe are looking for a highly organized and customer-focused Dispatch / Customer Service Representative to join our team. This role is responsible for coordinating technician schedules, communicating with customers, handling incoming calls, and ensuring smooth day-to-day operations.The ideal candidate is friendly, detail-oriented, able to multitask in a fast-paced environment, and comfortable working with scheduling software and phone systems.Responsibilities<ul><li>Answer incoming customer calls and emails professionally and efficiently</li><li>Schedule service calls, maintenance appointments, and estimates</li><li>Dispatch technicians based on priority, location, and availability</li><li>Communicate updates and arrival times to customers</li><li>Maintain accurate customer records and job notes</li><li>Coordinate with technicians and management throughout the day</li><li>Handle customer concerns with professionalism and empathy</li><li>Assist with invoicing, payment collection, and basic office tasks as needed</li><li>Monitor daily schedules to maximize efficiency and customer satisfaction</li></ul>Qualifications<ul><li>Previous customer service or dispatch experience preferred</li><li>HVAC, plumbing, or home service industry experience is a plus</li><li>Strong communication and problem-solving skills</li><li>Excellent organizational and multitasking abilities</li><li>Comfortable using computers, scheduling systems, and Microsoft Office</li><li>Ability to remain calm and professional under pressure</li><li>Dependable, punctual, and team-oriented</li></ul>What We Offer<ul><li>Competitive pay based on experience</li><li>On the job training</li><li>Supportive team environment</li><li>Paid time off and holidays</li><li>Benefits package available</li></ul>Schedule<ul><li>Full-time</li><li>Monday&ndash;Friday (with occasional overtime or rotating on-call support if applicable)</li></ul>How to ApplyPlease send your resume and a brief introduction to mhorn@scottsac.com or apply in person at Scott&rsquo;s Heating &amp; Air Conditioning.Pay: $18.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Health savings account</li></ul>Work Location: In person

Customer Service Dispatcher

Join Scott's Heating & Air Conditioning and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Scott's Heating & Air Conditioning

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Customer Service Dispatcher