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Scout & Nimble

Customer Care Representative This position is in seat, not remote.Scout &amp; Nimble is a fast-growing e-commerce company known for our high-end furniture and exceptional customer service experience. Our team values collaboration, problem-solving, and genuine connection&mdash;both with our customers and with each other.The Customer Care Representative role is ideal for someone who is detail-oriented, solutions-driven, and passionate about delivering a seamless customer experience. This individual will support daily operations by assisting customers, resolving issues, and ensuring every interaction reflects our commitment to excellence.Responsibilities Include:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Assist customers with orders, product questions, shipping updates, and general support needs</li><li>Handle claims, damages, and order issues while following company policies and procedures</li><li>Partner with logistics and order management teams to resolve customer concerns</li><li>Maintain accurate documentation of customer interactions and resolutions</li><li>Uphold service standards to ensure a positive and consistent customer experience</li></ul>Requirements:<ul><li>1&ndash;3 years of experience in customer service (e-commerce or retail preferred)</li><li>Strong written and verbal communication skills</li><li>Experience handling high-volume inquiries and problem resolution</li><li>Ability to stay calm and solutions-focused in challenging situations</li><li>Strong attention to detail and organizational skills</li><li>Comfortable using phone, email, and chat as primary communication tools</li><li>Familiarity with Mac OS and Google Suite</li><li>Positive attitude and team-oriented mindset</li></ul>If you&rsquo;re passionate about helping customers and creating a standout experience from start to finish, we&rsquo;d love to meet you.Apply with your resume and a short cover letter telling us why you&rsquo;d be a great fit for Scout &amp; Nimble.Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Customer Support Specialist

Join Scout & Nimble and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Scout & Nimble

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Customer Support Specialist