Qureos Mentor

Seacoast Bank

<div>Location: Jupiter, FL

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Relationship Building
<ul>
<li>Exhibit consistent relationship building including, but not limited to:</li>
</ul><ul><li><ul><li>Prepare for various customer interactions</li>
<li>Build rapport</li>
</ul></li></ul><ul><li>Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers</li>
<li>Match customer needs to Seacoast Bank products and services</li>
</ul><ul><li><ul><li>Confidently and proficiently explain Seacoast Bank products and services to customers</li>
<li>Proven ability to create and enhance relationships based on customer needs</li>
<li>Ask for referrals from new and existing customers</li>
<li>Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.</li>
</ul></li><li>Respond promptly to customer needs and requests for service.
</li><li>Quickly seek out appropriate people in more complex financial matters.</li>
<li>Able to balance business needs with customer requests while managing potential risk to bank.</li>
<li>Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.</li>
<li>Participate in community, charitable or civic events.</li>
<li>Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.</li>
</ul><ul><li>Develop an introductory understanding of consumer deposit and lending products and processes.</li>
<li>Develop proficiencies in outbound calling process.</li>
<li>Develop skills to identify referral opportunities with internal business partners.</li>
</ul><ul><li>Observe presentations regarding banking products/services through networking events.</li>
</ul><ul><li>Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.</li></ul> 


Operations
<ul>
<li>Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.</li>
<li>Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.</li>
<li>Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.</li>
<li>Balance cash drawer daily and monitors own work for accuracy.</li>
<li>Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.</li>
<li>Adhere to Seacoast Bank&rsquo;s Code of Conduct.</li>
<li>Follow all safety and security procedures.</li>
<li>May be assigned vault responsibilities.</li></ul> 


EDUCATION and/or EXPERIENCE:
<ul><li>High School diploma or equivalent required.</li>
<li>Minimum of 6 months cash handling experience required.</li>
<li>Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.</li>
<li>Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.</li>
</ul><ul><li>Demonstrate excellent communication (written and verbal) and interpersonal skills.</li>
<li>Able to work independently and exercise a high degree of initiative.</li>
<li>PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.</li></ul> 


The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

#LI-PF1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Teller - Jupiter

<div>JOB SUMMARY: 
The Loss Mitigation Officer II (LMO) is responsible for performing a wide variety of duties related to consumer, residential mortgage, and retail loan collections, default servicing, and loss mitigation activities. This role includes reviewing, underwriting, decisioning, documenting, and processing borrower requests for payment relief and other loan accommodations resulting from financial hardship.

The LMO will administer loss mitigation solutions designed to reduce financial losses and mitigate delinquency exposure for residential mortgage, installment, revolving, and other consumer loan products. Responsibilities include managing delinquent and defaulted loans through all stages of collections and default servicing, including borrower outreach, repayment arrangements, loan modifications, foreclosure prevention alternatives, bankruptcy coordination, and investor/compliance reporting requirements.

This position will specifically support and administer Fannie Mae (FNMA) residential mortgage servicing requirements and default management activities in accordance with Fannie Mae servicing guidelines, CFPB mortgage servicing rules, investor requirements, and applicable federal and state regulations. The LMO must possess a strong understanding of mortgage collections, default servicing timelines, foreclosure alternatives, and investor compliance expectations.

The LMO will evaluate borrower hardships and determine appropriate workout solutions to minimize potential loan loss exposure while ensuring fair, compliant, and customer-focused servicing practices. This position must maintain extensive working knowledge of all applicable consumer and mortgage servicing regulations, including but not limited to FCRA, FDCPA, UDAAP, Reg X, Reg Z, Reg B, RESPA, SCRA, CFPB mortgage servicing requirements, Fannie Mae servicing guidelines, and other applicable investor and regulatory requirements.

Additionally, the LMO may perform other assigned duties and responsibilities related to collections, special assets administration, default servicing operations, investor reporting, and portfolio risk management.

Key Responsibilities:
<ul>
<li>Review and evaluate borrower hardship applications and supporting financial documentation to determine eligibility for loss mitigation programs, repayment plans, loan modifications, forbearance, deferment, reinstatement, short sale, deed-in-lieu, and other foreclosure prevention options.</li>
<li>Manage residential mortgage default servicing activities for FNMA(&ldquo;Fannie Mae&rdquo;) and portfolio loans in accordance with investor guidelines, regulatory requirements, and internal bank policies.</li>
<li>Conduct inbound and outbound borrower communications to assess financial hardship, discuss delinquency status, explain available workout options, and assist borrowers in resolving past-due obligations.</li>
<li>Perform residential mortgage collection activities on delinquent and defaulted accounts while adhering to all applicable collections laws and servicing regulations.</li>
<li>Complete loan mitigation requests and ensure proper loan coding, servicing system updates, and restructure classification.</li>
<li>Communicate loss mitigation decisions to borrowers and coordinate the preparation, execution, tracking, booking, and boarding of loan documentation and modification agreements.</li>
<li>Monitor trial payment plans, repayment agreements, and post-modification performance to ensure compliance with approved workout terms.</li>
<li>Coordinate foreclosure prevention efforts and work closely with attorneys, foreclosure counsel, trustees, bankruptcy counsel, investors, and internal departments as necessary during the default servicing process.</li>
<li>Ensure compliance with all applicable federal, state, investor, and agency servicing requirements, including Fannie Mae servicing standards and consumer protection regulations.</li>
<li>Maintain accurate records, servicing notes, documentation, timelines, reports, and audit trails for all collection, default servicing, and loss mitigation activities.</li>
<li>Assist with periodic reporting, quality control reviews, audits, compliance examinations, investor reviews, and remediation efforts related to residential mortgage servicing and loss mitigation.</li>
<li>Stay current on industry trends, servicing guidelines, regulatory changes, and best practices related to consumer collections, mortgage servicing, foreclosure prevention, and loss mitigation.</li>
<li>Assist with special projects, departmental initiatives, portfolio reviews, process improvements, training support, and other duties as assigned by management.</li>
</ul>
MINIMUM Qualifications:
<div>
<ul><li>High school diploma</li></ul>
<ul><li>Minimum of 5 years of experience in loss mitigation, consumer lending, or mortgage servicing.</li></ul>
<ul><li>Strong knowledge of FCRA, UDAAP, Reg Z, Reg B, RESPA, and other relevant regulations.</li></ul>
<ul><li>Strong knowledge of Fannie Mae servicing guidelines</li></ul>
<ul><li>Excellent communication and negotiation skills.</li></ul>
<ul><li>Ability to work independently and collaboratively with cross-functional teams.</li></ul>
<ul><li>Detail-oriented with strong analytical and problem-solving skills.</li></ul>
<ul><li>Nationwide Multistate Licensing System &amp; Registry (NMLS) designation is a required certification.</li></ul>
</div>
The LMO must be a proactive and results-driven professional with a focus on helping borrowers in financial distress while doing so in accordance with safe and sound banking practices, compliance with bank policy and applicable regulations, as well as acting in a manner that is in the best interest of the Bank.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Loss Mitigation Officer II

<div>This is a TEMPORARY position.

*Citizens First Bank is a division of Seacoast Bank. This position is for Citizens First Bank branded locations and on-site only*

About the Organization:

Citizens First Bank, a cornerstone of The Villages community, was founded by the visionary founders of The Villages in 1991. &ldquo;We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way.&rdquo; -Founder Harold Schwartz. Since that time, the vision of the Bank has expanded to build upon our purpose of serving the Villages in every way while sharing our exceptional service and lasting relationships with the people and businesses throughout Lake, Sumter, Marion and Citrus counties. Citizens First Bank: A Five Star Bank where hospitality meets finance.

About the Position:

Are you a people person with a passion for helping others?

Citizens First Bank is seeking a dynamic and compassionate individual to join our customer contact center team as a Temporary Customer Contact Center Representative. As a Temporary Customer Contact Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support.

What you'll do as a Temporary Customer Contact Center Representative:
<ul>
<li>Build relationships: Connect with customers on a personal level, understanding their needs and offering tailored solutions.</li>
<li>Solve problems: Efficiently resolve customer inquiries and issues, ensuring a positive and seamless experience.</li>
<li>Promote products: Educate customers about our diverse range of financial products and services, helping them achieve their financial goals.</li>
<li>Embrace technology: Utilize our state-of-the-art systems to provide quick and accurate assistance.</li>
</ul>
For more information on becoming a Customer Contact Center Representative, please see the attached job description.

Temporary Customer Contact Center Representative Requirements:

Minimum:
<ul>
<li>High school diploma or equivalent required, one year in a customer service/retail environment.</li>
<li>Must be able to attend work regularly and on time and perform position requirements with little supervision.
</li><li>Must have the ability to assist customers in a professional, positive manner, ability to communicate effectively, ability to be flexible by being able to adjust adeptly to changing priorities, ability to function as a member of a team including participating in team activities and displaying positive behavior.</li>
<li>Must have computer skills including working knowledge of Microsoft Office (Outlook, Word and Excel), proficient in keyboarding and use of a calculator and possess good general math and letter composition skills. Must be able to work flexible hours.</li>
</ul>
Preferred:
<ul>
<li>Two years CSR experience in banking or related environment. Completed CFT courses in consumer and mortgage lending</li></ul> 


Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.

Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace. 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Temporary Customer Contact Center Representative - The Villages

Join Seacoast Bank and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Seacoast Bank

About Company

Teller - Jupiter

Loss Mitigation Officer II

Temporary Customer Contact Center Representative - The Villages