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Sebastian Tech Solutions

Bilingual Customer Service Representative (Part-Time, Remote)MUST BE A US CITIZENMust be available nights/weekendsPosition Overview We are seeking a dependable and professional Bilingual Customer Service Representative (English/Spanish) to support our customers through phone, email, and chat. This role is ideal for someone who communicates clearly, resolves issues efficiently, and enjoys helping others.This is a remote, part-time position with flexible scheduling based on business needs.Key Responsibilities:<ul><li>Provide customer support in both English and Spanish via phone, email, and chat.</li><li>Resolve customer concerns in a timely and professional manner.</li><li>Accurately document interactions in the CRM or ticketing system.</li><li>Escalate complex issues to supervisors or specialized teams when appropriate.</li><li>Follow company policies, scripts, and service standards.</li><li>Maintain confidentiality and protect customer information.</li><li>Meet performance metrics such as response time, quality standards, and customer satisfaction.</li></ul>Required Qualifications<ul><li>Fluent in English and Spanish (spoken and written).</li><li>1-year of customer service, call center, or client support experience preferred.</li><li>Strong verbal and written communication skills.</li><li>Basic computer proficiency (Microsoft Office, email systems, CRM platforms).</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Reliable high-speed internet and a quiet remote workspace.</li></ul>Preferred Qualifications<ul><li>Previous remote work experience.</li><li>Experience in call center or high-volume customer support environment.</li></ul>Schedule &amp; Compensation<ul><li>Part-Time: Approximately 24-30 hours per week.</li><li>Flexible scheduling options may be available.</li><li>Fully remote.</li></ul>What We&rsquo;re Looking For<ul><li>Friendly, empathetic, and patient demeanor.</li><li>Strong active listening skills.</li><li>Ability to de-escalate difficult situations.</li><li>Detail-oriented with accurate documentation skills.</li><li>Self-motivated and dependable in a remote environment.</li></ul>Pay: $16.00 per hourExpected hours: 20.0 &ndash; 30.0 per weekBenefits:<ul><li>Work from home</li></ul>Application Question(s):<ul><li>Are you a US Citizen?</li></ul>Work Location: Remote

Remote Customer Service Representative (Bi-lingual, Spanish/English)

Join Sebastian Tech Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sebastian Tech Solutions

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Remote Customer Service Representative (Bi-lingual, Spanish/English)