Qureos Mentor

SEBCO

<div>Description:
<ul><li>Daily Reporting &amp; Data Tracking:
<ul><li>Review data weekly to prepare purchase quantity summaries for management approval.</li>
<li>Monitor and log call reports for customer service, tracking both office and offshore call volumes. 
Tracking technician performance and machine repair metrics daily. 
</li>
</ul></li><li>Parts &amp; Service Coordination:
<ul><li>Partner with the Operations Manager each Friday to compile a Parts to Order sheet summarizing weekly technician requests and inventory needs.</li>
<li>Review technician service notes to identify and escalate urgent building or machine issues requiring immediate attention.</li>
<li>Coordinate with the scheduling team to ensure timely technician visits for reported issues. 
</li>
</ul></li><li>Customer &amp; Field Communication:
<ul><li>Coordinate with the scheduling team to ensure timely technician visits for reported issues.</li>
<li>Conduct daily call follow-ups with assigned technicians to verify resolution of high-priority service tickets. 
</li>
</ul></li><li>eBay Sales Administration:
<ul><li>Create listings for used equipment, including photographing inventory and drafting accurate descriptions.</li>
<li>Respond to all customer inquiries through eBay Messenger, providing shipping and product details.</li>
<li>Coordinate with Accounting to verify payments, schedule customer pickups, and obtain required six-digit release codes before release.</li>
<li>Manage the Bill of Lading (BOL) process, ensuring signed documents are returned and attached to completed sales records.</li>
</ul></li></ul>Requirements:
<ul><li>2+ years of experience in administrative support, service coordination, or customer service (preferred).</li><li>
Strong organizational and data entry skills with proficiency in Google Docs and Google Sheets</li><li>
Ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.</li></ul></div>

Service and Operations Assistant

Join SEBCO and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SEBCO

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Service and Operations Assistant