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Service and Operations Assistant
JOB_REQUIREMENTS
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Salary
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Description:
- Daily Reporting & Data Tracking:
- Review data weekly to prepare purchase quantity summaries for management approval.
- Monitor and log call reports for customer service, tracking both office and offshore call volumes.
Tracking technician performance and machine repair metrics daily.
- Parts & Service Coordination:
- Partner with the Operations Manager each Friday to compile a Parts to Order sheet summarizing weekly technician requests and inventory needs.
- Review technician service notes to identify and escalate urgent building or machine issues requiring immediate attention.
- Coordinate with the scheduling team to ensure timely technician visits for reported issues.
- Customer & Field Communication:
- Coordinate with the scheduling team to ensure timely technician visits for reported issues.
- Conduct daily call follow-ups with assigned technicians to verify resolution of high-priority service tickets.
- eBay Sales Administration:
- Create listings for used equipment, including photographing inventory and drafting accurate descriptions.
- Respond to all customer inquiries through eBay Messenger, providing shipping and product details.
- Coordinate with Accounting to verify payments, schedule customer pickups, and obtain required six-digit release codes before release.
- Manage the Bill of Lading (BOL) process, ensuring signed documents are returned and attached to completed sales records.
- 2+ years of experience in administrative support, service coordination, or customer service (preferred).
- Strong organizational and data entry skills with proficiency in Google Docs and Google Sheets
- Ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.
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