Qureos Mentor

Shalina Healthcare Group

What you become a part of: The successful candidate will oversee the operational, financial, and quality performance of diagnostic laboratory in Dubai. This role is responsible for leading teams, optimizing processes, ensuring compliance with regulatory standards, and driving continuous improvement in service delivery.What to expect:Operations Management:<ul><li>Oversee daily laboratory operations, ensuring efficient workflow and adherence to quality and safety standards.</li><li>Develop and implement standardized operational procedures to enhance productivity and minimize errors.</li><li>Ensure equipment maintenance, calibration, and troubleshooting are conducted according to set schedules and protocols.</li></ul>Financial and Budget Management:<ul><li>Develop and manage the laboratory budget, focusing on cost control and resource allocation to meet financial targets.</li><li>Monitor key performance indicators (KPIs), including turnaround times, error rates, and resource utilization to ensure financial and operational efficiency.</li></ul>Quality Assurance and Compliance:<ul><li>Ensure adherence to regulatory requirements, industry standards, and company policies, including ISO, CAP, CLIA, and other applicable certifications.</li><li>Implement quality control measures to maintain high accuracy, precision, and reliability of test results, addressing any quality issues promptly.</li></ul>Process Improvement:<ul><li>Identify opportunities for process enhancements, workflow optimization, and new technology integration to drive laboratory efficiency and quality.</li><li>Collaborate with cross-functional teams to support the introduction of new assays, services, or diagnostic tools.</li></ul>Client and Stakeholder Management:<ul><li>Serve as a point of contact for clients, vendors, and other stakeholders in the region, ensuring high customer satisfaction and effective communication.</li><li>Address and resolve client complaints and operational issues promptly and professionally.</li></ul>Health &amp; Safety:<ul><li>Ensure a safe working environment is maintained in the laboratory, adhering to health and safety regulations and promoting best practices.</li><li>Essential education, experience &amp; skills:</li><li>Master's degree in Medical Laboratory Science, Biology, Chemistry, or a related field; advanced degree (MBA, MPH) is preferred.</li><li>Minimum 5 years of experience in laboratory operations within diagnostics or healthcare services.</li><li>Demonstrated knowledge of regulatory standards (ISO, CAP, CLIA, etc.) and quality management systems in a lab setting.</li><li>Strong financial acumen with experience managing budgets and optimizing resource allocation.</li><li>Excellent leadership, problem-solving, and communication skills, with the ability to manage multiple labs and remote teams.</li><li>Certification in Lean Six Sigma or other process improvement methodologies.</li><li>Proficiency in laboratory information systems (LIS) and data analytics tools.</li><li>Experience in strategic planning and scaling operations in diagnostics or a related healthcare setting.</li></ul>Why Join Us?This is a high-impact role in a fast-growing diagnostics business with strong presence across multiple countries in Africa. You will have the opportunity to work closely with leadership, shape strategy, and build a business that improves lives across the region.Application:If this role is of interest to you please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.Job Type: Full-timePay: Up to AED10,000.00 per monthApplication Question(s):<ul><li>Please determine your current compensation.</li></ul>

Manager - Lab Operations

Role PurposeTo support the growth of the Diagnostics division by engaging with insurance companies, hospitals, clinics, and corporates to generate leads, onboard clients, and secure contracts for lab-testing services. The role will focus on frontline business development activities, relationship building, and execution of initiatives that expand the lab&rsquo;s client base and revenue streams.Key ResponsibilitiesBusiness Development<ul><li>Identify and approach new potential clients including clinics, hospitals, insurance providers, and corporates.</li><li>Generate leads through networking, referrals, and direct outreach.</li><li>Support negotiations for service agreements and pricing under guidance of BD Manager.</li><li>Follow up on proposals, tenders, and client queries to ensure timely closures.</li></ul>Client Relationship Management<ul><li>Maintain regular contact with existing clients to ensure satisfaction and identify upsell opportunities.</li><li>Act as a point of contact for day-to-day client communications and escalations.</li><li>Support in contract renewals and documentation.</li></ul>Market Research &amp; Reporting<ul><li>Track market trends, competitor activities, and customer feedback to identify business opportunities.</li><li>Maintain updated pipeline reports, sales trackers, and performance dashboards.</li><li>Provide weekly/monthly updates to the BD Manager on activities and outcomes.</li></ul>Cross-functional Collaboration<ul><li>Work closely with Operations and RCM teams to ensure smooth onboarding of new clients.</li><li>Coordinate with marketing teams on campaigns, materials, and events to support BD activities.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Healthcare Management, or related field.</li><li>2&ndash;4 years of experience in sales/business development, preferably in healthcare, diagnostics, insurance, or medical services.</li><li>Familiarity with the UAE healthcare ecosystem (insurance companies, clinics, hospitals) is an advantage.</li><li>Proven experience in client-facing roles with target achievement track record.</li></ul>Skills &amp; Attributes<ul><li>Strong interpersonal and communication skills.</li><li>Results-driven, with ability to work towards monthly/quarterly targets.</li><li>Good negotiation and presentation abilities.</li><li>Self-motivated with ability to work under supervision as well as independently.</li><li>Organized, with good follow-up and reporting discipline.</li></ul>Job Type: Full-timePay: Up to AED8,500.00 per month

Business Development Executive - Diagnostics

Join Shalina Healthcare Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Shalina Healthcare Group

ABOUT_COMPANY

Manager - Lab Operations

Business Development Executive - Diagnostics