Prabhu Venugopalan

Sharaf DG

<div>
 
 Job Summary &amp; Purpose
 
 
 
 The Solar Photovoltaic Installer will assemble, install, and maintain solar photovoltaic (PV) systems
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Installing &amp; maintaining panels on the roof of a residential home or corporate office &amp; for ground mount projects.
 </li>
 <li>
 Assembles and installs solar panels, Solar Inverter on roofs and other structures.
 </li>
 <li>
 Tests operating voltages; calibrates to ensure systems are within acceptable power limits.
 </li>
 <li>
 Lifting heavy materials, climbing ladders and moving about on roofs.
 </li>
 <li>
 Cutting, fitting and connecting multiple panels.
 </li>
 <li>
 Performs routine maintenance/cleaning on PV systems and other related duties as assigned.
 </li>
 <li>
 Required traveling to different sites all over UAE for troubleshooting system issues, operation &amp; maintenance purposes, and solar off-grid/on-grid/hybrid system installation
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Experience (Yrs &amp; Field) : Minimum 2 years&rsquo; experience in Solar panel fittings, Previous solar-related experience preferred.
 
 
 Educational Qualification: High school or ITI Industrial Training
 
 
 
 Skills &amp; Abilities
 
 
 
 Knowledge of PV equipment and installation.
</div>

Helper

<div>
 Job Summary:
 
 
 The Legal Executive will assist the legal team by supporting various tasks related to research, document preparation, case management, and compliance.
 
 
 Key Performance Areas (KPAs) &amp; Principal Accountabilities:
 
 
 1 Following up about legal cases inside and outside
 
 2 Draft Legal Notices and respond to any
 
 3 Draft Legal Contracts and Review Contracts
 
 4 Support all Legal Divisions and other related departments
 
 5 Ensure Legal fieldwork is completed within the assigned timeframe
 
 6 Timely escalation of delays and issues to the CFO and Asses any legal engagements
 
 
 
 RequirementsExperience (Yrs&amp; Field) : 3 to 6 years experience
 
 Educational Qualification : Bachelor&rsquo;s or Master&rsquo;s degree in Law
 
 
 Skills &amp; Abilities:
 
 Good documentation and Excel skills, Basic understanding of legal terminology and document preparation
 
 
 
</div>

Legal Executive

<div>
 
 
 Job Description:
 
 
 
 
 The Project Manager would be managing Project/s related to retrofit. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project. Prepare reports for upper management regarding status of project.
 
 
 
 The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs.
 
 
 
 Require a bachelor's degree in Electrical Engineering and 8-10 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Rely on limited experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 
 
 
 
 Responsibilities:
 
 
 
 
 &middot; Coordinate internal resources and third parties/vendors for the flawless execution of projects
 
 
 
 &middot; Ensure that all projects are delivered on-time, within scope and within budget
 
 
 
 &middot; Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
 
 
 
 &middot; Ensure resource availability and allocation
 
 
 
 &middot; Develop a detailed project plan (Primavera/MS Projects/as required by client) to monitor and track progress
 
 
 
 &middot; Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
 
 
 
 &middot; Measure project performance using appropriate tools and techniques
 
 
 
 &middot; Report and escalate to management as needed
 
 
 
 &middot; Manage the relationship with the client and all stakeholders
 
 
 
 &middot; Perform risk management to minimize project risks
 
 
 
 &middot; Establish and maintain relationships with third parties/vendors
 
 
 
 &middot; Create and maintain comprehensive project documentation
 
 
 
 &middot; Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
 
 
 
 &middot; Delegate project tasks based on junior staff members&rsquo; individual strengths, skill sets and experience levels
 
 
 
 &middot; Track project performance, specifically to analyze the successful completion of short and long-term goals
 
 
 
 &middot; Meet budgetary objectives and make adjustments to project constraints based on financial analysis
 
 
 
 &middot; Develop comprehensive project plans to be shared with clients as well as other staff members
 
 
 
 &middot; Use and continually develop leadership skills
 
 
 
 &middot; Attend conferences and training as required to maintain proficiency
 
 
 
 &middot; Perform other related duties as assigned
 
 
 
 &middot; Develop spreadsheets, diagrams and process maps to document needs
 
 
 
 &middot; Developing and reviewing the Method statement for all work activities.
 
 
 
 &middot; Understand the DXB, DWC PTW process and coordination with the respective Airport energy management team.
 
 
 
 &middot; Coordinating with SDGE HSE Manager to execute all work activities safely.
 
 
 
 &middot; Monitoring and control on Materials/Equipment&rsquo;s used for the project.
 
 
 
 &middot; Monitoring the log sheet of installation lighting products and obsolete lights
 
 
 
 &middot; Coordinating with M&amp;V Engineer on pre and post surveys.
 
 
 
 &middot; Monitoring and control on power measurement and lux measurements.
 
 
 
 
 Requirements
 
 
 Requirements:
 
 
 
 
 &middot; Proven working experience in project management
 
 
 
 &middot; Excellent client-facing and internal communication skills
 
 
 
 &middot; Experience in MEP / Lighting Retrofit Scope
 
 
 
 &middot; Excellent written and verbal communication skills
 
 
 
 &middot; Solid organizational skills including attention to detail and multitasking skills
 
 
 
 &middot; Strong working knowledge of Microsoft Office/ MS Project
 
 
 
 &middot; Oracle Primavera knowledge and experience
 
 
 
 &middot; Project Management Professional (PMP)/ CMVP/ CEM / PRINCE II certification is a plus
 
 
 Bachelor&rsquo;s Degree in appropriate field of study or equivalent work experience
 
 
 BenefitsSalary 10,000-12,000
 
 
</div>

Project Manager

<div>
 
 Job Summary &amp; Purpose
 
 
 
 Ideal candidate should have strong knowledge in AutoCAD, with excellent problem solving skill to assist project team in seamless project execution from concept to completion. Ability to communicate with multiple stakeholders, manage technical challenges, and ensure compliance with company and regulatory standards.
 
 
 Key Performance Areas (KPAs) &amp; Principal Accountabilities
 
 
 
 1 Drawing Preparation
 
 
 
 <ul>
 <li>
 Develop and provide store, warehouse, and office layouts as per project requirements.
 </li>
 <li>
 Ensure all layouts comply with company standards and mall guidelines.
 </li>
 <li>
 Share finalized drawings with mall management, stakeholders, and brands for review and approval.
 
 
 </li>
 </ul>
 
 2 Store Audits &amp; Compliance
 
 
 
 <ul>
 <li>
 Conduct monthly store audits, preparing detailed reports on layout compliance and identifying discrepancies.
 </li>
 <li>
 Recommend corrective actions for any deviations from approved layouts.
 </li>
 <li>
 Update store layouts and circulate with internal stakeholders based on operational requirements, ensuring alignment with latest brand changes.
 
 
 </li>
 </ul>
 
 3 Retail Fit-Outs &amp; Renovations
 
 
 
 <ul>
 <li>
 Assist project team for all retail fit-outs and renovation projects, ensuring execution aligns with approved designs.
 </li>
 <li>
 Assist projects team to complete the projects within the defined timeline and quality standards.
 </li>
 <li>
 As required conduct site inspections to assess space constraints, utility availability, and project feasibility and report project team
 </li>
 <li>
 Evaluate project scope and develop technical recommendations based on site conditions for the assigned project.
 
 
 </li>
 </ul>
 
 4 Stakeholder Coordination
 
 
 
 <ul>
 <li>
 Work closely with stakeholders to finalize technical requirements and develop implementation plans.
 </li>
 <li>
 Collaborate with internal team and mall management for proper execution of store layouts and brand zone implementations.
 </li>
 <li>
 Address technical concerns and align project deliverables with business objectives.
 
 
 </li>
 </ul>
 
 5 As-Built Drawings &amp; Contractor Coordination
 
 
 
 <ul>
 <li>
 Review and verify as-built drawings submitted by contractors, ensuring accuracy.
 </li>
 <li>
 Identify and report any discrepancies, coordinating necessary revisions.
 
 
 </li>
 </ul>
 
 6 Shop-in-Shop (SIS) &amp; Store Enhancements
 
 
 
 <ul>
 <li>
 Assist project team for the design execution and installation of brand shop-in-shops (SIS) and store enhancements.
 </li>
 <li>
 Ensure adherence to design guidelines and retail standards.
 
 
 </li>
 </ul>
 
 7 Permit Approvals &amp; Regulatory Compliance
 
 
 
 <ul>
 <li>
 Handle the submission and approval process for Mall, CID, and Police permits.
 </li>
 <li>
 Ensure projects comply with regulatory requirements and resolve approval delays proactively.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Experience (Years &amp; Field) Minimum 2-4 years of experience in draftsmanship for retail store designs with a proven track record of preparing technical drawings from concept to detailed designs of stores of relevant sizes.
 
 
 Educational Qualification Diploma in Architectural / Interior Design Draftsmanship
 
 
 Professional Certifications Professional certification in AutoCAD training.
 
 
 Skills &amp; Abilities
 
 
 <ul>
 <li>
 Strong understanding of retail fit-out projects, technical drawings, and site audits.
 </li>
 <li>
 Proficiency in AutoCAD and project software.
 </li>
 <li>
 Experience in coordinating with mall management, contractors, and regulatory authorities.
 </li>
 <li>
 Basic Knowledge of MEP, civil modifications, and store layout planning.
 </li>
 <li>
 Experience using SAP or similar financial tracking systems is an advantage.
 </li>
 <li>
 Strong attention to detail and ability to ensure compliance with design and safety standards.
 </li>
 <li>
 Proficiency in MS Office packages.
 </li>
 <li>
 Should have UAE driving license
 </li>
 </ul>
</div>

Executive - Projects

<div>
 <ul>
 <li>
 Maintaining and monitoring project lists, project schedules, work hours, budgets and expenditures.
 </li>
 <li>
 Preparing quotation and submittals
 </li>
 <li>
 Follow up client/contractor and update the status of the project on a weekly basis
 </li>
 <li>
 Documenting and following up on important actions and decisions from meetings.
 </li>
 <li>
 Preparing necessary presentation materials for meetings.
 </li>
 <li>
 Ensuring project deadlines are met
 </li>
 <li>
 Providing administrative support as needed.
 </li>
 <li>
 Undertaking project tasks as required.
 </li>
 <li>
 Developing project strategies.
 </li>
 <li>
 Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
 </li>
 <li>
 Assess project risks and issues and provide solutions where applicable.
 </li>
 <li>
 Ensure stakeholder views are managed towards the best solution.
 </li>
 <li>
 Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
 </li>
 <li>
 Create a project management calendar for fulfilling each goal and objective
 </li>
 <li>
 Schedule to be prepared and monitor the progress
 </li>
 <li>
 Coordinate with the subcontractor on Daily weekly task
 </li>
 <li>
 Client meeting and presenting progress.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree in Engineering (Electronics / Electrical or Eq.)
 </li>
 <li>
 0-3 Years&rsquo; experience (Fresher also welcome)
 </li>
 <li>
 Experience using computers for a variety of tasks.
 </li>
 <li>
 Competency in Microsoft applications including Word, Excel, and Outlook.
 </li>
 <li>
 Software Knowledge &ndash; MS Projects/ Dailux will be preferred
 </li>
 <li>
 UAE Driving License + Vehicle (Mandatory)
 </li>
 <li>
 On Parents Visa Sponsorship (Mandatory)
 </li>
 </ul>
</div>

Project Coordinator Intern

<div>
 
 Job Summary &amp; Purpose
 
 
 
 Responsible for receiving payment in the form of cash, checks, wire transfers, or credit card transactions for goods or services purchased/rendered. Assists customers with various questions typically related to the payment, account balance, or item(s) purchased.
 
 
 
 Key Performance Areas (KPAs) &amp; Principal Accountabilities
 
 
 
 1 Responds to complex customer inquiries and customer issues which have been escalated.
 
 
 2 Balances cash at the end of the shift
 
 
 3 Performs general cashiering duties such as scanning items, collecting payments, verifying payment, etc. during peak times or as needed.
 
 
 4 Pulls up payment due and account history and creates new customer accounts as needed.
 
 
 5 Prepares payment vouchers, receipts, deposit slips, and related documents which record cash transactions.
 
 
 6 Accepts cash, checks, wire transfers, or credit cards for payment and completes check and credit card transactions according to established procedures and guidelines.
 
 
 7 Ensures register/counter areas are neat and stocked with necessary supplies.
 
 
 8 Achieve nil variance on shrinkage of Phone cards and achievement of Invoice target
 
 
 9 Balances cash at the end of the shift - ensure nil variance
 
 
 10 Performs general cashiering duties such as scanning items, collecting payments, verifying payment, etc. during peak times or as needed.
 
 
 
 Requirements
 
 
 
 Qualitative Requirements:
 
 
 Experience(Yrs &amp; Field) : 2+years
 
 
 Educational Qualification Graduate
 
 
 
 Skills &amp; Abilities
 
 
 
 MS Excel, follow up, co-ordination ,Knowledge of POS systems, knowledge of Invoicing
</div>

Cashier

<div>
 <ul>
 <li>
 Greet and assist customers with enthusiasm and professionalism.
 </li>
 <li>
 Understand customer needs and recommend appropriate Apple products and services.
 </li>
 <li>
 Explain product features and benefits, and answer customer questions.
 </li>
 <li>
 Drive sales by effectively showcasing Apple products and upselling when appropriate.
 </li>
 <li>
 Provide exceptional customer service to create a positive shopping experience.
 </li>
 <li>
 Stay updated on Apple's product lineup, specifications, and software updates.
 </li>
 <li>
 Maintain accurate knowledge of available inventory and product availability
 </li>
 <li>
 Provide basic technical support and troubleshooting assistance for Apple products
 </li>
 <li>
 Work towards achieving personal and team sales goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Requirements:
 
 
 Bachelor's degree
 
 
 Prior sales experience, preferably in consumer electronics or retail.
 
 
 Passion for technology and Apple products.
 
 
 Strong communication and interpersonal skills.
 
 
 Ability to work in a fast-paced, customer-focused environment.
 
 
 Flexibility to work weekends, evenings, and holidays as needed.
</div>

Sales Executive - Apple VT

<div>
 <ul>
 <li>
 Build rapport and establish long-term relationships with customers.
 </li>
 <li>
 Actively promote our products to every prospective customer.
 </li>
 <li>
 Meet and exceed sales targets.
 </li>
 <li>
 Meet with potential clients to determine their needs Qualifications for Sales Executive.
 </li>
 <li>
 Successfully create a business from new and existing customer accounts.
 </li>
 <li>
 Manage complex negotiations.
 </li>
 <li>
 Proficiency in Microsoft office CRM and sales software programs.
 </li>
 <li>
 Stay current with trends and competitors to identify improvements or recommend new products.
 </li>
 <li>
 Build and maintain professional networks
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Experience
 
 
 (Yrs &amp; Field): Minimum 1-year experience in sales
 
 
 Educational Qualification: Graduate/Diploma Holder (preferred)
 
 
 Professional Certifications: Knowledge and working experience in CRM systems
 
 
 Skills &amp; Abilities: Excellent verbal and written communication skills
 
 
 <ul>
 <li>
 Strong team player
 </li>
 <li>
 Ability to negotiate and understand marketing skills
 </li>
 <li>
 Proven experience working as a sales executive.
 </li>
 <li>
 Proficiency in all Microsoft Office applications.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Excellent organizational and problem-solving skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 Computer proficiency
 </li>
 </ul>
</div>

Sales Executive

<div>
 <ul>
 <li>
 Achievement of individual sales
 
 </li>
 <li>
 Providing Solutions to Customers&rsquo; Queries/Requirements
 
 </li>
 <li>
 Thorough knowledge of products in his department
 
 </li>
 <li>
 Sales Promotion - Telecom Products (Sim card/data pack)
 
 </li>
 <li>
 Maintain the display logic, planogram &amp; placards
 
 </li>
 <li>
 Indoor Sales - Retail/Malls/Govt Entities.
 
 </li>
 <li>
 Contributes to team effort by accomplishing related results as needed.
 
 </li>
 <li>
 Stay current with trends and competitors to identify improvements.
 
 
 
 </li>
 </ul>
 RequirementsRequirements
 
 
 
 Basic Qualification :
 
 
 
 
 Experience(Yrs&amp; Field): Minimum 1-2 years of sales experience.
 
 
 
 Educational Qualification: Graduation or Diploma or an equivalent qualification
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 <ul>
 <li>
 Self-motivated and driven by targets.
 
 </li>
 <li>
 Resilience.
 
 </li>
 <li>
 Strong communication skills - including both verbal and written.
 
 </li>
 <li>
 The ability to influence and negotiate with others.
 
 </li>
 <li>
 Commercial awareness.
 
 
 
 
 </li>
 </ul>
</div>

<div>
 
 Job Summary
 
 
 
 Responsible for repairs of Laptops, Desktops of brands like HP, Lenovo, ASUS, Dell, ACER, HONOR, HUAWEI etc.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for repairing In Warranty and Out Warranty Laptops, Desktops and Mobiles
 </li>
 <li>
 Should achieve the daily productivity targets
 </li>
 <li>
 Should deliver the KPI as per brand requirements.
 </li>
 <li>
 Should handle customers who walk into the service centers with technical queries.
 </li>
 <li>
 Update brand systems daily.
 </li>
 <li>
 Maintain NPS of service center with good quality work and customer interaction.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualitative Requirements
 
 
 
 
 Experience(Yrs.&amp; Field)
 
 3-4 years&rsquo; experience in repairing of any of the above brands at Authorized Service Center.
 
 
 
 Educational Qualification
 
 Diploma/ ITI in Electronics
 
 
 
 Skills
 
 
 
 
 Skills &amp; Abilities -
 
 
 
 <ul>
 <li>
 Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
 </li>
 <li>
 Customer focus: Keeps the customer all the time while making decisions.
 </li>
 <li>
 Desire to learn: Seeks to acquire new knowledge to improve and develop
 </li>
 <li>
 Detail orientation: Completes tasks accurately with eye towards quality, process and procedures.
 </li>
 <li>
 Reliability: Completes tasks and achieves results with minimum oversight
 </li>
 </ul>
</div>

Service Engineer

<div>
 <ul>
 <li>
 Creating customer awareness of Sharaf DG Energy vertical in Dubai market
 </li>
 <li>
 Create a business development plan for financial year and clear alignment on sales targets, segment, timelines and to an extend projects
 </li>
 <li>
 Ensure healthy client base &amp; sales pipeline in assigned segment in Dubai &ndash; MEP Supply and FM Companies
 </li>
 <li>
 Capable to work individually for the entire stages of energy projects &ndash; lead Generation, BOQ Understanding, Manufacturer /product selection, Commercial proposal, Negotiation, Submittals and closure
 </li>
 <li>
 Map the weekly, monthly &amp; quarterly sales plan and report to the line manage on regular basis
 </li>
 <li>
 Perform the market and competition analysis.
 </li>
 <li>
 Maintain a good relationship with the potential client and partner brands
 </li>
 <li>
 Bid submission and timely response to the RFP, enquiries
 </li>
 <li>
 Attend marketing events related to line of business
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Experience 3-5 Years in Sales Experience in MEP Supply
 </li>
 <li>
 Electrical or Electronics Engineering Degree
 </li>
 <li>
 Valid UAE driving License with own vehicle
 </li>
 <li>
 Available to join immediately or max after 30 days&rsquo; notice period
 </li>
 </ul>
</div>

Sales Engineer - Energy

<div>
 
 Identifying potential customers:
 
 You will be responsible for identifying potential customers who are interested in installing solar panels or other solar products. This may involve researching leads, attending industry events, or working with marketing teams to generate leads.
 
 
 
 Developing sales strategies:
 
 You will need to develop sales strategies that are specific to the solar industry. This may involve identifying key selling points, understanding the benefits of solar energy, and developing a deep understanding of the products and services that you are selling.
 
 
 
 Conducting site assessments:
 
 You may be responsible for conducting site assessments to determine the feasibility of installing solar panels or other solar products. This may involve working with customers to gather information about their energy needs, assessing the site for sun exposure, and evaluating the potential benefits of solar energy.
 
 
 
 Creating proposals:
 
 You will need to create proposals that outline the benefits of solar energy and the potential cost savings for customers through Sharaf DG Energy&rsquo;s internal solar software ( training will be provided ).
 
 
 
 Closing sales:
 
 Your primary responsibility will be to close sales and generate revenue for your company. This may involve negotiating contracts, overcoming objections, and persuading customers to make a purchase.
 
 
 
 Providing customer support:
 
 You will need to provide customer support to ensure that customers are satisfied with their project delivery and its operations. This may involve answering questions, addressing concerns, and providing ongoing support after the installation is complete.
 
 
 
 Keeping up-to-date with industry trends:
 
 You will need to stay up-to-date with industry trends, new products or services, and changes in government regulations related to solar energy. This will help you to provide the best possible service to customers and stay competitive in the market.
 
 
 
 Requirements
 
 
 
 A minimum of 3 years of experience in Sales / Deal Closures across Residential and/or C&amp;I solar segments.
 
 
 
 Bachelor
 
 
 &rsquo;s degree and above.
 
 
 
 
 Required
 
 
 
 As a member of Business Development Team, there are several software and skills and knowledge that will be required in your position:
 
 
 <ul>
 <li>
 Proficiency in Zoho CRM ( pipeline and lead management )
 </li>
 <li>
 Proficiency in MS Office
 </li>
 <li>
 Market knowledge of competitive offerings, rates, pricing
 </li>
 <li>
 Market knowledge of solar regulations across Dubai and other Emirates
 </li>
 <li>
 Design skills in on-grid and off-grid solar PV systems
 
 
 </li>
 </ul>
 Besides, you shall be able to meet client(s) and attend site survey(s), thus, requirement of valid
 
 UAE driving license and a personal car
 
 are mandatory.
</div>

Sr. Business Development Executive

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain and manage all company documents, ensuring accuracy and accessibility.
 </li>
 <li>
 Receive, review, classify, and archive all incoming and outgoing documents.
 </li>
 <li>
 Ensure proper indexing, storage, and retrieval of documents using electronic and manual systems.
 </li>
 <li>
 Control and track document revisions and updates to maintain version integrity.
 </li>
 <li>
 Ensure compliance with company policies and industry regulations regarding document management.
 </li>
 <li>
 Assist in audits by providing necessary documentation and records.
 </li>
 <li>
 Collaborate with different departments to ensure smooth document flow and control.
 </li>
 <li>
 Safeguard confidential and sensitive information.
 </li>
 <li>
 Generate reports on document control activities and status.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 POSITION IS TEMPORARY FOR 3 MONTHS EXTENDABLE BASED ON REQUIREMENT
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Management, or a related field.
 </li>
 <li>
 Proven experience in document control or records management.
 </li>
 <li>
 Familiarity with document control software and Microsoft Office Suite.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Knowledge of ISO standards and regulatory compliance is a plus.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 </ul>
</div>

Document Controller

<div>
 
 Job Summary
 
 
 
 We are looking for a Back Office Executive to support the hunting sales team in the telecom industry by managing documentation, data entry, coordination, and administrative tasks. The ideal candidate will ensure seamless backend operations, allowing the sales team to focus on customer acquisition and revenue growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Sales Support &amp; Coordination
 
 
 </li>
 </ul>
 &Oslash; Assist the hunting sales team with lead management, data entry, and follow-ups.
 
 
 &Oslash; Maintain and update the CRM system with accurate customer and sales data.
 
 
 &Oslash; Prepare and manage sales reports, contracts, and proposals.
 
 
 &Oslash; Coordinate with internal teams (finance, legal, operations) for smooth sales processing.
 
 
 <ul>
 <li>
 Documentation &amp; Record Management
 
 
 </li>
 </ul>
 &Oslash; Handle customer documentation, contracts, and agreements efficiently.
 
 
 &Oslash; Ensure all sales documents comply with company policies and telecom industry regulations.
 
 
 &Oslash; Maintain an organized record of customer interactions, deals, and approvals.
 
 
 <ul>
 <li>
 Communication &amp; Support
 
 
 </li>
 </ul>
 &Oslash; Serve as a liaison between the sales team and other departments for approvals and escalations.
 
 
 &Oslash; Respond to inquiries from internal stakeholders and assist in resolving administrative issues.
 
 
 &Oslash; Support the sales team by scheduling meetings, arranging appointments, and handling travel logistics.
 
 
 <ul>
 <li>
 Reporting &amp; Analysis
 
 
 </li>
 </ul>
 &Oslash; Generate weekly and monthly sales reports to track team performance.
 
 
 &Oslash; Analyze sales data and provide insights to support decision-making.
 
 
 &Oslash; Ensure timely submission of reports and updates to senior management.
 
 
 
 Requirements
 
 
 
 
 Key Requirements:
 
 
 
 
 Experience &amp; Skills
 
 
 
 &Oslash; Bachelor&rsquo;s degree in Business Administration, Commerce, or a related field.
 
 
 &Oslash; 2+ years of experience in a back-office, sales support, or administrative role (preferably in telecom).
 
 
 &Oslash; Strong proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools (Salesforce, HubSpot, etc.).
 
 
 &Oslash; Excellent organizational and time-management skills.
 
 
 &Oslash; Ability to handle multiple tasks, prioritize, and meet deadlines.
 
 
 &Oslash; Good communication skills and attention to detail.
</div>

Back Office Executive (Etisalat Hunting B2B)

<div>
 
 Key Responsibilities:
 
 
 
 
 
 
 Processing Tasks:
 
 
 
 
 
 
 &middot; Handle end-to-end processing of new telecom service requests from SMB clients.
 
 
 
 &middot; Verify customer documents and ensure compliance with internal and regulatory guidelines.
 
 
 
 &middot; Coordinate with the sales team to validate order details and customer information.
 
 
 
 &middot; Process service activations, plan changes, upgrades, and disconnections within defined SLAs.
 
 
 
 &middot; Track and follow up on pending requests and escalations to ensure timely resolution.
 
 
 
 &middot; Maintain accurate logs of processing activities and update internal systems regularly.
 
 
 
 
 
 
 Back Office Operations:
 
 
 
 
 
 
 &middot; Maintain and organize client data, contracts, and service-related documents.
 
 
 
 &middot; Generate regular reports related to order processing, activations, and client onboarding.
 
 
 
 &middot; Assist in resolving discrepancies related to customer accounts or documentation.
 
 
 
 &middot; Collaborate with cross-functional teams like logistics, billing, and technical support.
 
 
 
 &middot; Support audits by ensuring documentation and process compliance.
 
 
 
 &middot; Handle internal coordination for smooth delivery of telecom solutions to SMB clients.
 
 
 
 
 Requirements
 
 Required Skills &amp; Qualifications:
 
 
 
 
 
 
 &middot; Bachelor&rsquo;s degree in Business Administration, Commerce, or related fields.
 
 
 
 &middot; 1-3 years of experience in telecom operations, back office, or processing roles.
 
 
 
 &middot; Strong attention to detail with excellent data entry and documentation skills.
 
 
 
 &middot; Proficiency in MS Excel, CRM tools, and enterprise systems.
 
 
 
 &middot; Good communication and coordination skills.
 
 
 
 &middot; Ability to work in a fast-paced, process-driven environment.
 
 
 
 
 
</div>

Processing & Back Office Executive

<div>
 
 Job Summary &amp; Purpose
 
 
 
 Manage business operations in their assigned area to run smoothly. Ability to use strong communication and collaboration skills to help teams find their potential and exceed company expectations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
 </li>
 <li>
 Provide detailed information about plan features, benefits, and pricing to potential clients.
 </li>
 <li>
 Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 </li>
 <li>
 Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 </li>
 <li>
 Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
 </li>
 <li>
 Collaborate with audit teams during Internal &amp; external audits, ensuring compliance with industry regulations.
 </li>
 <li>
 Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
 </li>
 <li>
 Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
 </li>
 <li>
 Supervising the daily Store operations.
 </li>
 <li>
 Managing the workflow of the team of CSR and DM, creating team schedules and delegating tasks.
 </li>
 <li>
 Manage staff performance, monitoring the ongoing work.
 </li>
 <li>
 Responsible for all KPIs vs target for the Store as per set benchmarks.
 </li>
 <li>
 Train the employees to work efficiently to ensure smooth and continuous operations.
 </li>
 <li>
 Ensuring that business goals achievements, deadlines and performance standards are met.
 </li>
 <li>
 Compliance management, daily/monthly reporting as per format
 </li>
 <li>
 Ensuring that the employees are following safe work practices and company standards.
 </li>
 <li>
 Set targets for team, Assess the work performance and identify areas of improvement and do OTJ training.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Experience (Yrs &amp; Field) : 3 - 5 years&rsquo; experience in Telecom/ Retail sales.
 
 
 
 Educational Qualification
 
 : Graduate.
 
 
 Below 35 years.
 
 
 Immediate Joining on or before 20th September 24.
 
 
 
 Salary -
 
 6800/- AED(Gross + allowance) + Incentives
 
 
 
 Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Smart, presentable and with excellent communication skills.
 </li>
 <li>
 Understanding of asset management principles
 </li>
 <li>
 Knowledge of maintenance techniques.
 </li>
 <li>
 A proactive attitude. Conflict Resolution
 </li>
 <li>
 Time and Priority Management.
 </li>
 <li>
 Leadership &amp; Problem Solving.
 </li>
 <li>
 Flexibility.
 </li>
 </ul>
</div>

Supervisor

<div>
 
 Job Description
 
 
 
 1 Lead, inspire and motivate store teams to achieve top line target and front end margins
 
 
 2 Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase &amp; improving efficiency
 
 
 3 Checking the display and merchandising of stock (e.g. correctness of price ticket)
 
 
 4 Ensure that the prices changes are updated and reflected correctly on the merchandise
 
 
 5 Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
 
 
 6 Ensure that the stocks/merchandise are received on time at the floor from inventory
 
 
 7 Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
 
 
 8 Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
 
 
 9 Tracking the conversion rates at the department level/individual level
 
 
 10 Responsible for handling and resolving escalated customer complaints and queries
 
 
 11 Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU&rsquo;s, Brand Promise and customer deliveries
 
 
 12 Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
 
 
 13 Training &amp; Succession planning of the team members
 
 
 14 Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
 
 
 15 Check staff&rsquo;s grooming/discipline and punctuality
 
 
 16 Adherence to the checklists and processes (staff discount policy, store opening/closing etc)
 
 
 
 Requirements
 
 
 
 
 Experience (Yrs&amp; Field)
 
 5+ Yrs of experience in Retail Sales including 1 year of people management
 
 
 
 Educational Qualification
 
 Preferably Graduate
 
 
 
 Professional Certifications
 
 Retail Management
 
 
 
 Skills &amp; Abilities
 
 
 
 Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving
</div>

Duty Manager

<div>
 
 Job Summary
 
 
 
 We are seeking a skilled NOC Application Monitoring Engineer to join our team. The ideal candidate will have experience in basic troubleshooting, triaging, and monitoring of applications. This role involves identifying and resolving issues, escalating when necessary, and ensuring the smooth operation of IT systems.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Perform basic troubleshooting to resolve 30-50% of issues independently.
 </li>
 <li>
 Utilize triaging skills to identify potential issues and eliminate non-issues.
 </li>
 <li>
 Monitor application infrastructures using Dynatrace is must.
 </li>
 <li>
 Escalate higher-level issues to OEM support or L2/L3 teams as needed.
 </li>
 <li>
 Understand and manage alerts related to application slowness, network issues, database problems, and storage concerns.
 </li>
 <li>
 Ensure comprehensive monitoring of application management.
 </li>
 <li>
 Work with various business applications, including Java and .NET, and databases like SQL.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 B.E or equivalent
 
 
 
 Minimum 5 Years&rsquo; Experience In Dynatrace In NOC
 
 
 
 Experience in Dynatrace in NOC environment is must.
 
 
 Basic understanding of network, server, and storage infrastructures.
 
 
 Ability to perform effective triaging and troubleshooting.
 
 
 Familiarity with business applications and database management.
 
 
 Strong communication skills and ability to work in a team environment.
 
 
 Ability to handle multiple monitoring tasks and prioritize effectively
</div>

NOC Application Monitoring Engineer(Dynatrace is a must)

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