Prabhu Venugopalan

Sharaf DG

<div>
 
 &middot; Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 
 
 &middot; Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 
 
 &middot; Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 
 
 &middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 
 
 
 &middot; Build sustainable relationships and trust with customer accounts through open and interactive communication.
 
 
 
 &middot; Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
 
 
 
 &middot; Identify and assess customers&rsquo; needs to achieve satisfaction
 
 
 
 &middot; Follow communication procedures, guidelines, and policies
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Recognize, document, and alert the team leader of trends in customer calls.
 
 
 
 &middot; Acknowledging and resolving customer complaints.
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Knowing our products inside and out so that you can answer questions.
 
 
 
 &middot; Keeping records of customer interactions, transactions, comments, and complaints.
 
 
 
 &middot; Providing feedback on the efficiency of the customer service process.
 
 
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
 
 
 
 Educational Qualification : Graduate (preferred)
 
 
 
 Professional Certifications : Certification in customer service
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 &bull; Excellent verbal and written communication skills
 
 
 
 &bull; Strong team player.
 
 
 
 &bull; Listening Skills.
 
 
 
 &bull; Multi-tasking.
 
 
 
 &bull; Problem solver
 
 
 
 &bull; Computer proficiency
 
 
 
 
</div>

Customer Service Representative

<div>
 
 
 Position:
 
 
 Sales Executive, Nationality:
 
 Saudi Nationality (Mandatory)
 
 
 
 Job Summary:-
 
 We are seeking a dynamic and customer-focused Retail Sales Executive with 2&ndash;4 years of retail sales experience to join our Riyadh stores. The ideal candidate will be responsible for achieving sales targets, delivering exceptional customer service, and contributing to overall store performance.
 
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Target Achievement
 
 
 <ul>
 <li>
 Achieve individual and store sales targets (daily / monthly).
 </li>
 <li>
 Drive ATV (Average Transaction Value) and cross-selling opportunities.
 </li>
 <li>
 Promote ongoing offers, bundles, and value-added products.
 </li>
 <li>
 Maximize conversion rate and customer engagement.
 </li>
 </ul>
 
 
 Customer Service
 
 
 <ul>
 <li>
 Provide excellent product knowledge and professional assistance to customers.
 </li>
 <li>
 Understand customer requirements and recommend suitable solutions.
 </li>
 <li>
 Handle customer queries and complaints professionally.
 </li>
 <li>
 Ensure high customer satisfaction and repeat business.
 </li>
 </ul>
 
 
 Store Operations
 
 
 <ul>
 <li>
 Maintain proper product display as per company standards.
 </li>
 <li>
 Ensure price tags and promotions are correctly displayed.
 </li>
 <li>
 Monitor stock availability and coordinate replenishment.
 </li>
 <li>
 Support inventory control and stock count activities.
 </li>
 </ul>
 
 
 Compliance &amp; Discipline
 
 
 <ul>
 <li>
 Follow company policies and procedures.
 </li>
 <li>
 Maintain grooming standards and professional conduct.
 </li>
 <li>
 Ensure adherence to Saudi retail and labor regulations.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 2&ndash;4 years of retail sales experience (Electronics / FMCG / Fashion preferred)
 </li>
 <li>
 Strong communication skills in Arabic and English
 </li>
 <li>
 Good selling, negotiation, and closing skills
 </li>
 <li>
 Basic knowledge of POS systems and MS Office
 </li>
 <li>
 Customer-oriented and target-driven mindset
 </li>
 </ul>
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Sales &amp; Persuasion Skills
 </li>
 <li>
 Product Knowledge
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Time Management
 </li>
 <li>
 Problem Solving
 </li>
 </ul>
 
 
 KPIs
 
 
 <ul>
 <li>
 Sales Target Achievement (%)
 </li>
 <li>
 ATV &amp; UPT Performance
 </li>
 <li>
 Conversion Rate
 </li>
 <li>
 Customer Satisfaction Score
 </li>
 <li>
 Attendance &amp; Discipline
 </li>
 </ul>
 
 
</div>

Sales Executive

Join Sharaf DG and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sharaf DG

About Company

Customer Service Representative

Sales Executive