Prabhu Venugopalan

Sharaf DG

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 1. Collaborate with marketing, e-commerce, design, and performance teams to deliver campaign-led content that drives traffic and sales.
 
 2. Use performance insights (SEO, CTRs, engagement, conversions) to refine and improve content output.
 
 3. Write, edit, and publish high-quality content across platforms including website, app, blogs, product pages, CRM (email/SMS), social media, paid campaigns copy, and in-store communication.
 
 4. Develop clear, engaging, and conversion-focused product descriptions and category content for electronics, appliances, and lifestyle products.
 
 5. Own the content calendar and ensure timely delivery aligned with campaigns, launches, and seasonal moments.
 
 6. Maintain and evolve Sharaf DG&rsquo;s tone of voice across all customer touchpoints. Ensure consistency, accuracy, and clarity in all content produced.
 
 7. Write campaign narratives, headlines, CTAs, and promotional messaging for major sales events (e.g. White Friday, DSF, Ramadan).
 
 
 
 
 Requirements
 
 
 Experience -5-8 years
 
 Education - Bachelors Degree in Business Administration/Marketing or Equivalent
 
 
 
 Skills &amp; Abilities
 
 
 
 &middot; 5&ndash;8 years of experience in
 
 content writing, copywriting, or content marketing,
 
 preferably in
 
 
 retail, e-commerce, electronics, or consumer brands
 
 .
 
 
 
 
 &middot; Exceptional writing, editing, and storytelling skills with a strong attention to detail.
 
 
 
 &middot; Proven experience writing
 
 commercial and performance-driven content.
 
 
 
 
 &middot; Strong understanding of digital platforms, e-commerce journeys, and customer-first communication.
 
 
 
 &middot; Comfortable working in a fast-paced, high-volume content environment.
 
 
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 Experience with SEO tools, CMS platforms, and analytics is a plus.
 
 
 
 
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 </ul>
 Benefits
 
 
 
 
 
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Sr Executive - Content

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 Handle the day-to-day inventory responsibilities, so as to provide support to the Sr Project manager and DG Business operations. Receive stocks materials, equipment, supplies or merchandise and accountable for maintaining records of quantity and value of material stocked.
 
 
 
 
 
 
 
 Key Performance Areas (KPAs) &amp; Principal Accountabilities
 
 
 
 
 
 
 
 Database management of all stocks in the inventory
 
 
 
 Ensure proper storage, handling of received stocks and ensure merchandise are perfect for selling and report anomalies
 
 Create GRN for all received merchandise and validate it with LPO and invoice
 
 Review and check the accuracy of suppliers invoices
 
 Performing SRET, PRET and STO document as per the SOW
 
 Ensuring that the HVS Stock is kept inside HVS store.
 
 Proceed PRET once the approval received from sales man and supplier.
 
 Coordinate with the customer and arrange delivery once the invoicing completed
 
 Assist Inventory &ndash; Perform PI Count on monthly basis and report to the management if any discrepancy found
 
 Manage and Maintain the Stock Room, LOB invoice report, SRET report and PRET report
 
 Check staff&rsquo;s grooming/discipline and punctuality
 
 Manage Logistic activities
 
 
 
 Requirements
 
 
 2-3 Yrs of experience in Inventory/Warehouse Management /Logistic activities
 
 Graduate
 
 Retail Management, Experience of working in ERP, MS Excel and Supply Chain
 
 
 Customer Focus, Result Orientation, Team Work, Leading People, Communication, Problem Solving
 
 
 
 
 
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Inventory Executive - (Warehouse)

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 &middot; Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 
 
 &middot; Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 
 
 &middot; Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 
 
 &middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 
 
 
 &middot; Build sustainable relationships and trust with customer accounts through open and interactive communication.
 
 
 
 &middot; Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
 
 
 
 &middot; Identify and assess customers&rsquo; needs to achieve satisfaction
 
 
 
 &middot; Follow communication procedures, guidelines, and policies
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Recognize, document, and alert the team leader of trends in customer calls.
 
 
 
 &middot; Acknowledging and resolving customer complaints.
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Knowing our products inside and out so that you can answer questions.
 
 
 
 &middot; Keeping records of customer interactions, transactions, comments, and complaints.
 
 
 
 &middot; Providing feedback on the efficiency of the customer service process.
 
 
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
 
 
 
 Educational Qualification : Graduate (preferred)
 
 
 
 Professional Certifications : Certification in customer service
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 &bull; Excellent verbal and written communication skills
 
 
 
 &bull; Strong team player.
 
 
 
 &bull; Listening Skills.
 
 
 
 &bull; Multi-tasking.
 
 
 
 &bull; Problem solver
 
 
 
 &bull; Computer proficiency
 
 
 
 
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Customer Service Representative

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 Job Summary:
 
 
 The Content &amp; Marketing Executive will be responsible for managing and optimizing product listings, ensuring accuracy, completeness, and SEO compliance across Sharaf DG&rsquo;s e-commerce platform. The role requires hands-on experience with PIM systems (Akeneo or similar), bulk data management, and coordination with internal teams and agencies for content execution.
 
 In addition to content management, this role supports key marketing operations POS marketing support, and vendor/PO management. The ideal candidate should be detail-oriented, data-driven, and capable of managing large datasets while ensuring timely delivery and content excellence across digital and retail touchpoints.
 
 
 
 Key Responsibilities:
 
 
 
 Product Content &amp; Catalog Management
 
 &bull; Update and maintain product titles, descriptions, bullet points, specifications, images, and attributes to ensure accuracy and consistency.
 
 &bull; Manage product attributes and bulk uploads through PIM (Akeneo), ensuring smooth data flow between ERP, PIM, and website.
 
 &bull; Conduct daily audits to validate product content, troubleshoot listing issues, and fix misclassified categories or incorrect facet filters.
 
 &bull; Identify and create variant groupings for improved catalog navigation and customer experience.
 
 
 SEO &amp; Content Optimization
 
 &bull; Structure content for better SEO visibility &mdash; including keyword-optimized titles, bullet points, and metadata.
 
 &bull; Apply schema markup and structured product data best practices.
 
 &bull; Support implementation of on-page SEO improvements for better discoverability and ranking.
 
 
 Agency Coordination &amp; Workflow Management
 
 &bull; Allocate and monitor content execution tasks assigned to agencies, ensuring adherence to TAT (Turnaround Time) and quality benchmarks.
 
 &bull; Maintain content trackers, reporting sheets, and dashboards for visibility into progress and accuracy.
 
 &bull; Review and approve deliverables in alignment with internal quality and SEO standards.
 
 
 Cross-Functional &amp; Marketing Support
 
 &bull; Collaborate with Category and Marketing teams for Quicksilver program planning and campaign execution.
 
 &bull; Support POS marketing by coordinating product data and campaign updates across systems.
 
 &bull; Process seller and in-house requests for content updates, activation/deactivation of listings, and resolving discrepancies.
 
 &bull; Liaise with internal departments (Category, Marketing, Operations, IT) for smoother data and content flow.
 
 
 Vendor &amp; PO Coordination
 
 &bull; Manage vendor communication for content-related deliverables and timelines.
 
 &bull; Create and track Purchase Orders (POs) related to content and marketing services, ensuring timely processing and accuracy.
 
 Reporting &amp; Analytics
 
 &bull; Maintain performance reports for content accuracy, agency productivity, SEO optimization status, and catalog health.
 
 &bull; Perform root cause analysis (RCA) for catalog or data sync issues and coordinate with Dev/IT for resolution.
 
 
 
 
 Requirements
 
 
 
 Required Skills &amp; Qualifications:
 
 
 &bull; 3&ndash;5 years of experience in product content management, cataloging, or e-commerce operations.
 
 &bull; Proficient with PIM platforms (Akeneo, Salsify, or similar) and Excel (VLOOKUP, Pivot Tables, Data Cleaning, Validation).
 
 &bull; Basic understanding of SEO principles, structured data, and schema markup.
 
 &bull; Strong attention to detail with the ability to manage large datasets and multiple concurrent tasks.
 
 &bull; Experience handling vendors, PO creation, and coordinating with agencies.
 
 &bull; Excellent communication skills for cross-functional collaboration between Category, Marketing, and Operations teams.
 
 &bull; Experience with e-commerce CMS platforms (Magento, Shopify, WooCommerce, etc.).
 
 
 
 Preferred Skills:
 
 
 &bull; Understanding of data integrity between ERP, PIM, and eCommerce systems.
 
 &bull; Experience troubleshooting content sync and import/export issues.
 
 &bull; Ability to identify and recommend process improvements for catalog and workflow efficiency.
 
 
 
 
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Content & Marketing Executive

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 Job Description
 
 
 
 
 
 
 
 
 Sales &amp; Business Development:
 
 
 
 
 Promote and sell credit cards, personal loans, and other banking products to potential customers.
 
 
 
 Identify and approach prospective clients through various sales channels, including field sales,
 
 
 
 Conduct face-to-face meetings and presentations to explain product features, benefits, and terms.
 
 
 
 Meet and exceed assigned sales targets and key performance indicators (KPIs).
 
 
 
 
 Lead Generation &amp; Customer Acquisition:
 
 
 
 
 Generate leads through networking, events, and customer referrals.
 
 
 
 Assess customer needs and recommend suitable banking products.
 
 
 
 Follow up with potential clients to ensure successful conversions.
 
 
 
 
 Customer Relationship Management:
 
 
 
 
 Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
 
 
 
 Provide excellent customer service and address inquiries or concerns promptly.
 
 
 
 Educate customers on responsible credit usage and financial management.
 
 
 
 
 Compliance &amp; Documentation:
 
 
 
 
 Ensure all sales activities comply with bank policies, regulatory guidelines, and ethical standards.
 
 
 
 Collect and verify required customer documents for applications.
 
 
 
 Maintain accurate records of customer interactions and sales transactions.
 
 
 
 
 Market &amp; Competitor Analysis:
 
 
 
 
 Stay updated on banking products, promotions, and competitor offerings.
 
 
 
 Provide insights and feedback to improve sales strategies and product offerings.
 
 
 
 
 
 Requirements
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 
 Education &amp; Experience:
 
 
 
 
 Bachelor&rsquo;s degree in Business, Finance, Marketing, or a related field (preferred).
 
 
 
 1-3 years of sales experience in banking, financial services, or related industries.
 
 
 
 Experience in selling credit cards, loans, or banking products is a plus.
 
 
 
 
 Skills &amp; Competencies:
 
 
 
 
 Strong sales and negotiation skills with a persuasive approach.
 
 
 
 Excellent communication and interpersonal abilities.
 
 
 
 Goal-driven, self-motivated, and able to thrive in a target-oriented environment.
 
 
 
 Ability to handle customer objections and convert leads into sales.
 
 
 
 Proficiency in CRM software and Microsoft Office Suite.
 
 
 
 PREFERRED FEMALES
 
 
 
 
 
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Sales Executive