Prabhu Venugopalan

Sharaf DG

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 1. Creating customer awareness of Sharaf DG Energy vertical in Dubai market
 
 2. Create a business development plan for financial year and clear alignment on sales targets, segment, timelines and to an extend projects
 
 3. Ensure healthy client base &amp; sales pipeline in assigned segment in Abu Dhabi.
 
 
 a Utility Market
 
 
 
 b O&amp;G
 
 
 
 c. Commercial new construction projects
 
 
 
 d. ESCO &amp; Retrofit market
 
 
 4. Capable to work individually for the entire stages of energy projects &ndash; lead Generation, BOQ Understanding, Manufacturer /product selection, Commercial proposal, Negotiation, Submittals and closure
 
 5. Map the weekly, monthly &amp; quarterly sales plan and report to the line manage on a regular basis
 
 6. Perform the market and competition analysis.
 
 7. Maintain a good relationship with the potential client and partner brands
 
 8. Capable to perform Energy Audit for Lighting retrofit project
 
 8. Bid submission and timely response to the RFP, enquiries
 
 9. Attend marketing events related to line of business
 
 
 
 
 
 Requirements
 
 
 Requirements
 
 1. Experience 3-5 Years in Sales Experience in MEP Supply
 
 2. Electrical or Electronics Engineering Degree
 
 3. Valid UAE driving License with own vehicle
 
 4. Available to join immediately or max after 30 days&rsquo; notice period
 
 5. Software Knowledge &ndash; Lighting Design, MS Office, AutoCAD
 
 
 
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Sales Engineer - Energy (Abu Dhabi)

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 We are looking for a detail-oriented, analytical, and results-driven Business Analyst to join our data team. In this role, you will be responsible for translating business needs into actionable insights using data-driven analysis and visualizations. You&rsquo;ll work closely with stakeholders to uncover business requirements, analyze data, and create reports and dashboards to inform decision-making.
 
 Key Performance Areas (KPAs) &amp; Principal Accountabilities
 
 1
 
 Stakeholder Collaboration
 
 &bull;Work closely with business units (marketing, finance, operations, etc.) to gather and document requirements for reports and dashboards.
 
 &bull;Present findings and insights to stakeholders in a clear and actionable format.
 
 &bull;Provide guidance and training to business users on delivered reports and dashboards.
 
 &bull;Develop and maintain strong relationships with internal teams to ensure data needs are met.
 
 Data Analysis &amp; Reporting
 
 &bull;Analyze large datasets to uncover trends, patterns, and insights that support business objectives.
 
 &bull;Collaborate with business stakeholders to understand reporting needs and define key performance indicators (KPIs).
 
 &bull;Perform ad-hoc data analysis to support decision-making processes.
 
 Process Improvement &amp; Automation
 
 &bull;Identify areas for process improvement and implement solutions that increase efficiency and data accessibility.
 
 &bull;Automate recurring reports and streamline the data collection process to minimize manual effort.
 
 &bull;Ensure data accuracy and consistency across all reporting tools and sources.
 
 
 Data Governance &amp; Quality Assurance
 
 &bull;Ensure adherence to data governance policies and best practices.
 
 &bull;Perform regular data quality checks to ensure integrity and reliability of reports and dashboards.
 
 Qualitative Requirements &amp; Summary of Expectations
 
 Key Performance Indicators (KPIs)
 
 &bull;Strong analytical skills with the ability to interpret complex data and translate it into actionable business insights.
 
 &bull;Ability to communicate complex data findings to non-technical stakeholders in a clear, concise manner.
 
 &bull;Strong communication and presentation skills.
 
 &bull;A collaborative mindset with a proactive approach to working with cross-functional teams.
 
 &bull;Domain expertise in Retail and / or E-commerce fields.
 
 &bull;Proficiency in SQL for querying databases and performing complex data analysis.
 
 &bull;Solid understanding of data modeling, database structures, and ETL processes.
 
 &bull;Knowledge of Python libraries and frameworks for data analysis.
 
 &bull;Experience with other BI tools (e.g., Power BI, MicroStrategy, Tableau).
 
 Business Analyst &ndash; UAE
 
 JOB DESCRIPTION FORM
 
 (Confidential)
 
 SDG-HRD-F-02, Version No. 1, Effective date: 15.04.2015
 
 &bull;Familiarity with data warehousing concepts and cloud-based data platforms (e.g., Snowflake, AWS, Azure, Google Cloud).
 
 
 
 Requirements
 
 
 Experience
 
 &bull;3-5 Years experience.
 
 &bull;Retail / ecommerce domain
 
 &bull;Data Analysis, Stakeholder communication, Team collaboration
 
 &bull;Python, SQL, Snowflake
 
 Educational Qualification
 
 Bachelor&rsquo;s degree in business, Information Technology, Data Science, or a related field (or equivalent experience).
 
 
 
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Business Analyst

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 <ul>
 <li>
 Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
 
 </li>
 <li>
 Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 </li>
 <li>
 Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 </li>
 <li>
 Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 </li>
 <li>
 Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
 
 </li>
 <li>
 Collaborate with audit teams during Internal &amp; external audits, ensuring compliance with industry regulations.
 
 </li>
 <li>
 Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
 
 </li>
 <li>
 Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
 
 </li>
 <li>
 Achievement of individual sales and productivity targets
 
 </li>
 <li>
 Providing Solutions to Customers Queries/Requirements
 
 </li>
 <li>
 Thorough knowledge of products in his department
 
 </li>
 <li>
 Oversee day-to-day operation
 
 </li>
 <li>
 Create a healthy and motivating work environment and atmosphere
 
 </li>
 <li>
 Listen to team members&rsquo; feedback and resolve any issues or conflicts
 
 </li>
 <li>
 Motivating the team to achieve organizational goals.
 
 </li>
 <li>
 Delegating tasks to team members.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 Experience (Yrs&amp; Field) : 3 - 5 years of experience in similar role
 
 Educational Qualification : Graduation or Diploma or an equivalent qualification
 
 
 Below 35 years.
 
 Immediate Joining on or before 20th September 24.
 
 
 Salary - 4850
 
 /- AED(Gross + allowance) + Incentives
 
 
 Skills &amp; Abilities:
 
 Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.
 
 
 
 
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Team Leader - Telecom

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 Job Summary:
 
 
 
 
 The Team Leader is responsible for managing kiosk sales operations, guiding a team of sales executives, and implementing the achievement of sales targets for telecom products and services. It involves managing day-to-day operations, enhancing the team's morale, and providing a world-class customer experience at the kiosk.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Team Management &amp; Leadership:
 
 
 
 
 
 
 Manage and guide a team of sales executives at the kiosk.
 
 
 
 Train and mentor team members to enhance product knowledge and sales skills.
 
 
 
 Monitor individual and team performance, providing coaching and feedback.
 
 
 
 Motivate the team to meet and exceed sales targets.
 
 
 
 
 
 
 
 Sales &amp; Business Development:
 
 
 
 
 Drive kiosk sales of telecom products like SIM cards, mobile plans, internet packages, and accessories.
 
 
 
 Develop and implement strategies to drive customer traffic and conversions.
 
 
 
 Identify opportunities for cross-selling and upselling.
 
 
 
 Ensure all sales activities align with company goals and KPIs.
 
 
 
 
 
 
 
 Customer Service &amp; Relationship Management:
 
 
 
 
 Achieve high customer satisfaction through efficient resolution of inquiries and complaints.
 
 
 
 Develop a strong brand image through great service.
 
 
 
 Resolve escalated customer issues and have them resolved instantly.
 
 
 
 
 Operations &amp; Compliance:
 
 
 
 
 Operate day-to-day kiosk operations, including inventory management and POS transactions.
 
 
 
 Ensure adherence to company procedures, telecom regulations, and compliance procedures.
 
 
 
 Maintain accurate records of sales, inventories, and customer transactions.
 
 
 
 
 Reporting &amp; Coordination:
 
 
 
 
 Generate and present daily/weekly sales reports and performance feedback.
 
 
 
 Coordinate operations with management, marketing, and logistics teams.
 
 
 
 Keep current with telecom products, prices, and market trends.
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 
 Education &amp; Experience:
 
 
 
 
 Bachelor's degree in Business, Sales, or related field (desired).
 
 
 
 3+ years sales experience in telecom or retail with a minimum of 1 year in a management position.
 
 
 
 Established record of meeting sales quotas and managing a team.
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 
 Excellent leadership, coaching, and team management skills.
 
 
 
 Impressive sales, negotiation, and communication abilities.
 
 
 
 Customer-centric with problem-solving capabilities.
 
 
 
 Resilience in a fast-retail environment under pressure.
 
 
 
 Understanding of CRM applications and POS systems.
 
 
 
 
 Other Requirements:
 
 
 
 
 Readiness to adapt to work in a kiosk-based retail environment.
 
 
 
 Flexibility in working shifts, weekends, and public holidays when needed.
 
 
 
 
 
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Team Leader

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 Job Summary &amp; Purpose:
 
 
 
 The role carries the responsibility of end-to-end operations of repair parts and device logistics.
 
 
 
 Key Performance Areas (KPAs) &amp; Principal Accountabilities:
 
 
 <ul>
 <li>
 Creating purchase order based on requirement. (Local PO, Imports PO, Consignment PO)
 
 </li>
 <li>
 Goods Receiving, unpacking, validating against PO and inward to company system &amp; brand system.
 
 </li>
 <li>
 Ensure proper storage, handling of received stocks and allocation on designated locations.
 
 </li>
 <li>
 Issuing parts to the respective jobs and Goods issue in system.
 
 </li>
 <li>
 Verifying the shipment invoice against the PO and uploading in system for payment.
 
 </li>
 <li>
 Monitor and maintain current inventory levels, process purchase orders &amp; tracking them.
 
 </li>
 <li>
 Performing physical count of inventory and investigate if any discrepancy.
 
 </li>
 <li>
 Create PRET based on supplier credit notes and update in system.
 
 </li>
 <li>
 Create STO and gate pass for internal transfer of goods and parts,
 
 </li>
 <li>
 Initiating return shipment to vendor for defective and DOA parts.
 
 </li>
 <li>
 Managing driver schedule and assigning tasks to achieve the daily targets of drivers.
 
 </li>
 <li>
 Data entry, documentation, dispatching goods and maintaining records of received/delivered goods.
 
 </li>
 <li>
 Performs miscellaneous job-related duties as assigned.
 
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Qualitative Requirements:
 
 
 
 Experience: 2-3 years of experience in warehouse, inventory and logistics management.
 
 Educational Qualification: Graduate, Diploma or relevant qualification in materials or logistics management.
 
 Skills &amp; Abilities: Inventory Management, Receiving &amp; Dispatching, Customer Focus, Result Orientation, Team Work, Communication, Problem Solving
 
 
 
 
</div>

Inventory Executive

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 Position Overview
 
 
 We are looking for a passionate and results-driven Executive to join our marketing team. The candidate will be responsible for planning, executing, and optimizing digital campaigns across multiple platforms to drive traffic, engagement, and conversions.
 
 
 
 Key Responsibilities
 
 
 &bull; Plan, execute, and optimize digital marketing campaigns across Google Ads, Meta, TikTok, Snapchat, YouTube and DV360
 
 &bull; Manage SEM, social media, and display advertising campaigns.
 
 &bull; Monitor campaign performance, track KPIs (CTR, CPC, ROAS, CPA, Conversion Rate, etc.), and prepare regular performance reports.
 
 &bull; Support in building media plans, budgets, and channel-wise strategies to meet business objectives.
 
 &bull; Work with internal teams and external agencies on creative assets, landing pages, tracking setup, and campaign execution.
 
 &bull; Conduct competitor analysis and identify growth opportunities.
 
 &bull; Assist in campaign A/B testing, remarketing, and funnel optimization.
 
 &bull; Stay updated with the latest digital marketing trends, tools, and best practices.
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in Marketing, Business, or related field.
 
 &bull; 4-6 years of experience in Digital Marketing (Performance Marketing / Paid Media).
 
 &bull; Hands-on experience with Google Ads, Meta Ads Manager, TikTok, Snapchat, YouTube, and DV360.
 
 &bull; Strong knowledge of analytics platforms (Google Analytics 4, GTM, attribution tools, MMPs).
 
 &bull; Familiarity with SEO, social media, and affiliate marketing is a plus.
 
 &bull; Strong analytical and Excel/Google Sheets skills.
 
 &bull; Excellent communication, coordination, and multitasking abilities.
 
 
 
 
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Executive - Digital Marketing

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 &middot; Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 
 
 &middot; Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 
 
 &middot; Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 
 
 &middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 
 
 
 &middot; Build sustainable relationships and trust with customer accounts through open and interactive communication.
 
 
 
 &middot; Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
 
 
 
 &middot; Identify and assess customers&rsquo; needs to achieve satisfaction
 
 
 
 &middot; Follow communication procedures, guidelines, and policies
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Recognize, document, and alert the team leader of trends in customer calls.
 
 
 
 &middot; Acknowledging and resolving customer complaints.
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Knowing our products inside and out so that you can answer questions.
 
 
 
 &middot; Keeping records of customer interactions, transactions, comments, and complaints.
 
 
 
 &middot; Providing feedback on the efficiency of the customer service process.
 
 
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
 
 
 
 Educational Qualification : Graduate (preferred)
 
 
 
 Professional Certifications : Certification in customer service
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 &bull; Excellent verbal and written communication skills
 
 
 
 &bull; Strong team player.
 
 
 
 &bull; Listening Skills.
 
 
 
 &bull; Multi-tasking.
 
 
 
 &bull; Problem solver
 
 
 
 &bull; Computer proficiency
 
 
 
 
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Customer Service Representative

Join Sharaf DG and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.