Qureos Mentor

Sharaf Retail

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 The Store Supervisor supports in overseeing daily store operations, ensuring exceptional customer service, and maintaining high standards in store presentation and team performance. This role drives membership and session sales, manages floor activity, and plays a key role in mentoring team members and enforcing company procedures.
 
 
 
 
 
 
 1. Sales &amp; Financial Performance
 
 
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 Actively sell and promote membership (e.g., MultiPass) and convert walk-in or single-session customers into repeat clients.
 
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 Motivate the team to achieve daily and weekly sales targets.
 
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 Monitor team performance on upselling and solution-based selling on the floor.
 
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 Report daily sales activities and highlight opportunities for improvement.
 
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 2. Store Operations
 
 
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 Open and close the store in accordance with company policies and procedures.
 
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 Ensure the store is clean, organized, and fully stocked at all times.
 
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 Supervise the proper use and functioning of POS systems, cash handling tools, and store equipment.
 
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 Conduct routine floor walks to check cleanliness, product presentation, merchandising, and adherence to standards.
 
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 Ensure smooth store operations during special events, campaigns, and customer engagement programs.
 
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 3. Team Supervision &amp; Scheduling
 
 
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 Manage the staff duty roster, leave planner, and ensure appropriate staff coverage across all zones.
 
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 Monitor staff attendance, grooming, and adherence to customer engagement protocols.
 
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 Evaluate team members&rsquo; performance and provide real-time coaching when necessary.
 
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 Assign daily tasks, goals, and zone responsibilities to ensure consistent service delivery.
 
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 4. Operational Management &amp; Safety
 
 
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 Conduct daily safety and maintenance checks to identify potential hazards and ensure readiness of all zones.
 
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 Supervise the preparation and set-up of equipment and materials required for all scheduled activities.
 
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 Ensure activity areas are clean, organized, and meet safety standards before guest use.
 
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 Enforce safety protocols by providing clear instructions and guidance to guests.
 
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 Monitor the performance and compliance of team members with SOPs and safety procedures.
 
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 Promptly report incidents, equipment faults, and ensure appropriate corrective actions are taken.
 
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Store Supervisor - Indoor Activities

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 The role holder (Executive -Learning and Development) will manage the learning and development platform. The role holder will be responsible for LMS Management, stakeholders&rsquo; coordination, coordination with brands for organizing brand trainings, managing all MIS related to learning and development, creating engaging product content and quizzes for staff and analyzing MIS reports. Additionally, the role holder will collaborate on parallel projects.
 
 
 
 
 
 
 Roles and responsibilities
 
 
 
 
 
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 LMS Management:
 
 Platform Maintenance, User Registration and Management, Stakeholder Communication, Content Allocation support, ensuring content usage by learners, Continuous Improvement, Benchmarking and Best Practices, Customization and Personalization, Support in Evaluation, resolving the issues related to the learning platform.
 
 
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 Training Need Identification:
 
 Training need Identification based on Soft-skills, Functional Skills and Technical Skills must be done in order to create the content which is required for business development through employees.
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 Content Development &amp; Allocation:
 
 Create/ organize/ manage engaging and informative product content for the learning platform. Develop quizzes and assessments to evaluate user comprehension and progress. Continuously update and improve content based on business requirement.
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 MIS Management:
 
 Maintain and update all MIS related to learning and development initiatives. Generate regular reports on training effectiveness, user engagement based on key performance indicators. Utilize MIS data to make data-driven decisions and recommendations.
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 Stakeholder Management:
 
 Collaborate with various internal stakeholders to get the actions done as per the Training plan. Build and maintain strong relationships with key stakeholders.
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 Brand Training Coordination:
 
 Liaise with brand representatives to organize brand-specific training programs and ensure the presence of the participants in the training session. Capture attendance and quiz data.
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 Project Involvement:
 
 Collaborate on projects that run parallel to the core responsibilities, contributing to the overall growth and success of the department.
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 Experience (Years &amp; Field)
 
 
 
 Minimum of 2 -3 years of relevant experience
 
 
 
 Educational Qualification
 
 
 
 Graduate
 
 
 
 Skills &amp; Abilities
 
 
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 Proficiency in learning management systems (LMS) and e-learning tools.
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 Advanced knowledge of MS Office Suite (Excel, PowerPoint, Word).
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 Familiarity with data management, reporting tools &amp; problem-solving skills
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 Excellent interpersonal skills and the ability to work collaboratively.
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 Attention to detail and commitment to delivering high-quality work.
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 Adaptability and a willingness to learn and embrace new technologies.
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 Time management and organizational skills.
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 Proactive and results-oriented mindset.
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Executive -Learning and Development

Join Sharaf Retail and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sharaf Retail

ABOUT_COMPANY

Store Supervisor - Indoor Activities

Executive -Learning and Development